Took £9.99 for non-existent "Express Delivery" via Amazon
"If you order after their Friday cut-off time of 3pm, this company will still take your £9.99 for Amazon's advertised "Express Delivery" of 1 - 2 days even though they know they will not see the order till Monday morning. Then they don't even dispatch it till Tuesday!!! It is advertised as 1 - 2 delivery days not dispatch days. Amazon should crack down on this abuse of their customers."