iwantpants.com reviews

iwantpants.com reviews

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8.3
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Review by confirmed purchaser

Don't bother look for a refund!

Emailed twice about returning an item for a refund - no response! I then posted the item back with clear instructions by registered post. Its marked as delivery and I've still heard nothing. I'll be staying away from them in the future.
iwantpants.com

Reply from iwantpants.com

Dear David, please accept my apologies for the delay in processing your refund. This has been issued today. I have contacted you directly via email to confirm.
Kind regards,
Sara
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Review by confirmed purchaser

efficiency

Have a great selection check it out for yourself
iwantpants.com

Reply from iwantpants.com

Hi Melbourne, thanks for the great feedback!
Sara
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Review by confirmed purchaser

highly recommended

Some really good dicounts on this site and an excellent service. Definitely recommend by me.
iwantpants.com

Reply from iwantpants.com

Hi Les, thanks for the recommendation!
kind regards,
Sara
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Review by confirmed purchaser

appalling - no pants, no contact

I have not received my order (placed mid July). Nor have I received any response to emails. Nor is the company contactable by phone (there's just an answerphone message).
iwantpants.com

Reply from iwantpants.com

Hi Olivia, I am sorry to hear that. I have just sent you an email regarding your order as it has come back to us.

Kind regards,
Jeremy.
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Review by confirmed purchaser

Great.

Everything I could have wanted, fast and cheap.
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Review by confirmed purchaser

no goods recieved wasted £30.00 do not use

I ordered a few pairs of briefs in one of there sales at the very end of july and as of the 11/10/13 nothing of that order has been received I did order other orders at around the same day and did get quantity right but colours and styles and sizes were wrong however wearable but to be ripped of by thirty pounds is disgusting
I have been intouch with the new owners who took over the company from this shark and that has not got me anywhere either I got intouch with the previous owner twice [name] and was promised firmly he would sort it out that was obviously a lie ,
so I can only say now I will now not use the site unless this problem gets sorted but I doubt that will happen now
iwantpants.com

Reply from iwantpants.com

Hi Paul,
We are really sorry about the problems you have had with your order, I would like to assist in getting this resolved as soon as possible so have contacted you directly via email with a solution that I hope meets your satisfaction. Please do not hesitate to contact me directly at sara@rockolauk.com to discuss this further.
Kind regards,
Sara
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Review by confirmed purchaser

Poor customer service

I ordered some garments from them and when they were washed for the first time it was clear the product was defective. I've tried on no less than four occasions to make contact with this company and have not received any response. It's a shame as they do have some good products but their customer service is atrocious.
iwantpants.com

Reply from iwantpants.com

Hi Toby,
Really sorry to hear that you are not satisfied with your order. If you could contact me directly at sara@rockolauk.com I would be more than happy to help you and get this resolved as soon as possible for you.
kind regards,
Sara
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Review by confirmed purchaser

Good store, but website very slow

it's a good store, worth a look. Once I could actually order stuff it was fine and the goods arrived quickly. But the web site was very slow when I was on, almost like being back in the days of dial-up!! Almost to the point that I was going to leave it shop elsewhere.
iwantpants.com

Reply from iwantpants.com

Hi Shawn, really sorry to hear about the problems you had with the website, we are currently working behind the scenes to get it back up to speed as soon as possible!
thanks for your feedback!
Sara
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Review by confirmed purchaser

Excellent product and delivery

Product arrived quickly and in perfect condition!
iwantpants.com

Reply from iwantpants.com

Hi Pantsman! Thanks for the feedback!
Sara
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Zero customer service

For over a two month I did not received 2 orders, they are still in status processing.
In some previous order they forgave to send one item.
I send countless e-mails, nobody is answering.
What else can I do or say?

Radovan
p.s. after contacting Sara, everything was sorted out.
iwantpants.com

Reply from iwantpants.com

Hi Radovan, I'm really sorry to hear about the problems you have been having. If you could please send me your customer order details to sara@rockolauk.com I will try and get this resolved as soon as possible for you.
Kind regards,
Sara
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Review by confirmed purchaser

The service is anything but pants! Super fast and reliable every time.

I've ordered a few times and am always really pleased with the speed of delivery. Only annoying thing is the website is a little slow to load, don't know why.
iwantpants.com

Reply from iwantpants.com

Hi Lawrence, thank you for your feedback! We are currently working on the website to get it back up to speed in no time!
kind regards,
Sara
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Review by confirmed purchaser

Quality products at a super price

I always get the best quality products here at the best price online.
iwantpants.com

Reply from iwantpants.com

Hi P, thanks for the great feedback!
kind regards,
Sara
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Review by confirmed purchaser

great quality, great price and early delivery - excellent service

The products were of great quality and subject to a huge discount!
They were delivered earlier than anticpated and arrived in a good state - unlike some other online purchases I have made.
iwantpants.com

Reply from iwantpants.com

Hi Paul, thanks so much for your kind words! Glad to hear you are happy with your iwantpants purchase!
Kind regards,
Sara
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Review by confirmed purchaser

Poor Delivery

I ordered 4 pairs of Oiler & Boiler boxers for a christmas present for my partner. They arrived in the post and the boxes they were in were squashed and battered. I ended up not being able to put them away for presents as the condition of the boxes were so bad.
iwantpants.com

Reply from iwantpants.com

Hi Samantha,
Sorry to hear that your boxes didn't arrive in the condition we would have liked. We would be more than happy to send you out some replacement Oiler & Boiler flat pack boxes so you can repackage these for Christmas. If you email us at sales@rockolauk.com with your order number, we will send these out to you as soon as possible.
Kind regards,
Sara
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Review by confirmed purchaser

Outstanding service

I want pants' prices are very competitive and they have a good range of stock. Their shipping rates low and orders are processed quickly. I highly recommend them.
iwantpants.com

Reply from iwantpants.com

Hi Andreas, thank you for the recommendation! Fantastic you are so happy with our service!
kind regards,
Sara
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Review by confirmed purchaser

Great service

Great prices and fast delivery. What more can you say!
iwantpants.com

Reply from iwantpants.com

Hi Piers, thank you for the brilliant feedback!
kind regards,
Sara
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Review by confirmed purchaser

first class service

Twise now over a number of years and many purchases 2 items did not arrive but once I contacted the company they responed quickly and sorted the problem out. They sadly offer less choice than they used to but watch out for their special offers which are excelent.
iwantpants.com

Reply from iwantpants.com

Hi Les,

Thank you for your review. We are sorry to hear that this happened to you twice. We are working to make sure it doesn't happen again.

We are currently expanding our range so keep your eyes peeled!
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Review by confirmed purchaser

Easy, fast transaction

In my opinion this is an excellent company. Their prices were great, it was easy to navigate the website and place the order. The order arrived quickly and well packaged. Would definately shop with them again!
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Review by confirmed purchaser

Cheap, nice and easy..!

Iwantpants has a wide selection of boxers from all the cool brands. They are cheaper than elsewhere and if you purchase more than two pairs the delivery costs are easily made up for by the discount... Even if you have them
shipped to Denmark.
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Review by confirmed purchaser

Am still waiting for my order

I ordered over a week ago and paid postage, I still haven't received my purchase if I don't receive a discount on what I got or something free for the inconvenience caused I will not be purchasing again on this site

iwantpants.com Details

About this company

Mens UnderwearCalvin Klein Body Stretch Billabong Bjorn Borg Underwear Kustom flip flops Calvin Klein Underwear Ginch Gonch Underwear, HOM Underwear, Zimmerli Underwear, 2xist, Bjorn Borg Underwear Sloggi Mens Designer Underwearr at iwantpants.com

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iwantpants.com is ranked 6 out of 17 in the category

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