Been ordering online since ages but never ever had to do business with such, unorganized, unfriendly and disgusting company. Charged me over £44 for returning the goods and ADMINISTRATION fees I did not even know about until I wanted to order another item and saw the outstanding balance! Paid it all off, contacted Jacamo and got told I need to wait another 20 days before I close the account, until the next statements comes in, and if I don't the interest will still be added into my account without me knowing it at all and will be passed onto the debt collection agency, and will be harder to get myself a credit in the future. No words to describe how awful this is.
Stay clear of this company their systems are not to be trusted. I was contacted by a debt collection agency acting on their behalf about an account that I had never opened. During the course of the conversation the debt collection agency told me that they realised it was a mistaken identity and that their would be no further action. I have now been contacted by another debt collection agency who are trying to pressurise me to pay an account I know nothing about. They are threatening court action and seizure of goods by bailiffs. I now have to spend time writing to these companies to clear the matter up.
I had problems with their accounts department and so decided to close my account last month. They still haven`t closed it and are sending me emails and statement advice. I tried to phone them to speak to them about closing the account but the number given cuts off before you can speak to anyone. No worries I will try to email them BUT the email page tells me that their http address is invalid. So. What now? Apart from writing a stinking comment on facebook to vent my rage, who knows. I pity the poor person who I eventually get to speak to because I`ll rip their head off!!!!
I brought a shirt in blue with white collar and black toe pointed shoes and bike helmet and trainers and my 1st item I got was great and fits nice the shirt and I wear it with my blue Oxford smart jacket from next and very great online store and it got here on time and you don't have to worry about money or when it gets to you so go for it and don't worry about the sizes
AVOID THIS FIRM: I purchased an item, which was faulty sent back and rather than a refund I picked something else wouldn't let me pay the difference there and then so expected an email, a txt, or a call for me to pay difference but nothing. But they remembered to mark my credit file as a late payer. I paid the difference as soon as I knew how and made a promise to (Mr Ratcliffe) to share my story everyday unless my credit file is amended. I'll also be posting on Twitter, Youtube and any other social media.
I have nothing but good experiences with Jacamo. occasionally some might be out of stock, but it will be with what i class as a very popular item and they always give a delivery date for new stock, so you can always cancel order. i find delivery and returns first class. if you watch out for free delivery offers, you can save there. when a delivery does not turn up the following day as stated, i have rang to be credited straight away. the cost of delivery and credit charges are no more than any other mail order that charges. Maybe if people who think they are internet savvy were to read the small print instead of just jumping in, then would not need to slag off the company because of their mistake. I can only speak as i have found up until now, who knows things may change, i hope not.
I used Jacamo for all of my dads presents, but after them losing 3 parcels, I discovered bigteeshirt.co.uk and since then I have saved a fortune. Same clothes at a cheaper price and also got next day delivery which was a bargain.
Had one or two blips with returns but that is most likely the fault of MyHermes but impossible to tell for sure.
0870 number for customer services - so not mobile friendly but the products are generally great with zips being the weak link on own brand jackets and coats. Excellent choice of most things but if you want it get it quick as things do go out of stock quickly.
Paid for NDD on an item to my office, said it would be delivered at latest by 8pm - said no one was in the office by 8pm. Called delivery company Hermes, said it's not their problem (fair enough) then called Jacamo and said it's not their problem (WOW!)
Said I failed a credit check (even i had been ordering for three months!) and because it hadn't been activated to cash only, the item hadn't even dispatched! Said the item would be with me within 7 days, when I paid for NDD and there was nothing else they would do to help.
Customer Service is deplorable, disgusting, inept, uncaring - any adjective you can think of.
They just don't care - dont want to help. Just that mentality of "well, I've done this for you so be grateful".
This has to be the worst online company, they hide in the small print they will do a credit search on you and also create you a credit account and most people I've spoken to don't know about this and then they just exorbitant fees for not paying for the credit fees and interest. This is how they make their holiday money, also customer services are very very rude, please stay away, better companies out there for large size people. Awful company
I received a watch from these people, only issue is, I never ordered it. Two weeks later I receive a note asking for payment against my Jacomo credit account, but not one I ever requested. The watch is on its way back and they say they'll delete my 'account'.
Talking to their CS they say it was ordered online, although I have no online account with them.
Is this a con, do they send these things then lure people into a credit agreement? It seems very odd to me.
i ordered an order online around 9 ago, since i have had nothing but stress, emailing this person and that person.. to say the least i still have no order, checked tracking earlier today it said that my parcel had been returned to sender! as the delivery company could not fine my TOWN house.. ( not hard to ask someone where a house is).. now i have just got an email saying WE'VE MADE A DELIVERY..dont know what the hell is going on as i have had no goods .. Jackamo should seriously look into there couriers.. very bad first experience.
I see that Jacamo get a bit of a mixed bag of reviews.
I have only ordered once, got a couple of pairs of jeans as they obviously cater for the bigger bloke which isn't the case on the high street.
I'm very pleased with the jeans and they turned up very quickly as well. Also got 10% off first order, postage was £3.99 on 2 pairs which I thought very reasonable. I have also received a voucher in the post since for 10% off my next order.
However I can see where things could go wrong. They do seem to want you to use their catalogue credit type thing as your suggested payment method - although very easy to change to credit card.
Also they use, at least in my case, the TERRIBLE courier company myHermes who I find very unreliable and negligent - this alone might put me off using them again.
I can see how people might have problems with them - and I'd be interested to see what happens if I use them again and need to return something, but I'm quite satisfied with my first order.
1 star lost for myHermes and suggesting credit without you really asking for it.
Awesome delivery times products as described only downside make sure your measurements are accurate or you'll get wrong size that said , never had to return anything would I recommend you buy from here you betcha why they call themselves some funny name other than jacamo defeats me confused when saw melgold t/a the country garden on a credit check website but google search assured me and as I pay up front by card , this helps my credit rating as it is always good
Ordered lots of things from them as I'm on the larger side, sometimes things on website areout of stock but never order them so don't know about length of time etc. only problem I've had is that ordered bed and it broke after a week still waiting for collection 2 weeks later and don't like calling the expensive phone number to chase up.
I ordered a pair of shoes but had to return them because they were too tight, so I ordered a larger size but they were also too tight so I returned that pair also. When I ordered the shoes on both occasions Jacamo was advertising free returns so I had used the returns label in the box to post them back. On both occasions I made the return within the seven day period allowed. Jacamo billed me for the outward postage for the two deliveries for a total of £7.98. I emailed them pointing out that under the “Distance Selling Regulations” they were legally obliged to pay the outward postage. In reply they said that they thought it reasonable for me to relinquish my rights as a consumer and pay the postage for sending the parcels out. They acted from the way they worded there replies as though they didn’t fully understand the DSRs so I sent them various articles and even a copy of the relevant clause from the Government’s web site, but they still acted numb claiming “Me No Understand” sort of language as if they’d just stepped off the boat. Well I do understand and they haven’t a chance in hell of me paying a penny toward the postage and I’ve already complained to the “Citizens Advice Bureau” . Take note Last April there was a European court ruling stating that it was illegal for companies to try and charge consumers the postage for goods that were returned.