Had one or two blips with returns but that is most likely the fault of MyHermes but impossible to tell for sure.
0870 number for customer services - so not mobile friendly but the products are generally great with zips being the weak link on own brand jackets and coats. Excellent choice of most things but if you want it get it quick as things do go out of stock quickly.
Ordered from Jacamo previously, no problems.
Ordered a third time, problems start.
Paid for NDD on an item to my office, said it would be delivered at latest by 8pm - said no one was in the office by 8pm. Called delivery company Hermes, said it's not their problem (fair enough) then called Jacamo and said it's not their problem (WOW!)
Said I failed a credit check (even i had been ordering for three months!) and because it hadn't been activated to cash only, the item hadn't even dispatched! Said the item would be with me within 7 days, when I paid for NDD and there was nothing else they would do to help.
Customer Service is deplorable, disgusting, inept, uncaring - any adjective you can think of.
They just don't care - dont want to help. Just that mentality of "well, I've done this for you so be grateful".
Avoid like the plague - not worth the hassle.
In fact, I think I feel a cough coming on....
This has to be the worst online company, they hide in the small print they will do a credit search on you and also create you a credit account and most people I've spoken to don't know about this and then they just exorbitant fees for not paying for the credit fees and interest. This is how they make their holiday money, also customer services are very very rude, please stay away, better companies out there for large size people. Awful company
I received a watch from these people, only issue is, I never ordered it. Two weeks later I receive a note asking for payment against my Jacomo credit account, but not one I ever requested. The watch is on its way back and they say they'll delete my 'account'.
Talking to their CS they say it was ordered online, although I have no online account with them.
Is this a con, do they send these things then lure people into a credit agreement? It seems very odd to me.
i ordered an order online around 9 ago, since i have had nothing but stress, emailing this person and that person.. to say the least i still have no order, checked tracking earlier today it said that my parcel had been returned to sender! as the delivery company could not fine my TOWN house.. ( not hard to ask someone where a house is).. now i have just got an email saying WE'VE MADE A DELIVERY..dont know what the hell is going on as i have had no goods .. Jackamo should seriously look into there couriers.. very bad first experience.
I see that Jacamo get a bit of a mixed bag of reviews.
I have only ordered once, got a couple of pairs of jeans as they obviously cater for the bigger bloke which isn't the case on the high street.
I'm very pleased with the jeans and they turned up very quickly as well. Also got 10% off first order, postage was £3.99 on 2 pairs which I thought very reasonable. I have also received a voucher in the post since for 10% off my next order.
However I can see where things could go wrong. They do seem to want you to use their catalogue credit type thing as your suggested payment method - although very easy to change to credit card.
Also they use, at least in my case, the TERRIBLE courier company myHermes who I find very unreliable and negligent - this alone might put me off using them again.
I can see how people might have problems with them - and I'd be interested to see what happens if I use them again and need to return something, but I'm quite satisfied with my first order.
1 star lost for myHermes and suggesting credit without you really asking for it.
Awesome delivery times
products as described
only downside make sure your measurements are accurate or you'll get wrong size
that said , never had to return anything
would I recommend you buy from here you betcha
why they call themselves some funny name other than jacamo defeats me
confused when saw melgold t/a the country garden on a credit check website
but google search assured me
and as I pay up front by card , this helps my credit rating as it is always good
Ordered lots of things from them as I'm on the larger side, sometimes things on website areout of stock but never order them so don't know about length of time etc. only problem I've had is that ordered bed and it broke after a week still waiting for collection 2 weeks later and don't like calling the expensive phone number to chase up.
I ordered a pair of shoes but had to return them because they were too tight, so I ordered a larger size but they were also too tight so I returned that pair also. When I ordered the shoes on both occasions Jacamo was advertising free returns so I had used the returns label in the box to post them back. On both occasions I made the return within the seven day period allowed. Jacamo billed me for the outward postage for the two deliveries for a total of £7.98. I emailed them pointing out that under the “Distance Selling Regulations” they were legally obliged to pay the outward postage. In reply they said that they thought it reasonable for me to relinquish my rights as a consumer and pay the postage for sending the parcels out. They acted from the way they worded there replies as though they didn’t fully understand the DSRs so I sent them various articles and even a copy of the relevant clause from the Government’s web site, but they still acted numb claiming “Me No Understand” sort of language as if they’d just stepped off the boat. Well I do understand and they haven’t a chance in hell of me paying a penny toward the postage and I’ve already complained to the “Citizens Advice Bureau” . Take note Last April there was a European court ruling stating that it was illegal for companies to try and charge consumers the postage for goods that were returned.
I was quite pleased with them at first until i started to notice strange charges my minimum payment was £6 a month then i started seeing a service charge for £3.22 a month on top of that. when i contacted them to ask about it they just told me it was in the terms and conditions and there was nothing i could do about it now when i look at their ToC i see a Credit Charge is applied but no service charge so im being charged £3.22 twice onces as a Service Charge and once as a Credit charge so over all my balance is going up not down. All my answer from them when questioned about it was simply put 'then i should pay more per month' very bad company wish i had never used them.
Felt complled to write. Jacamo are what they are, stuff is not great quality but is alright and lots of offers on.
Yes they will open a credit file for you at the drop of the hat but they dont trick you into it thet gave you the option to pay by credit card if you wish.
Yes they will put something on your credit file as "melgold t/as country garden" but if you are trying to build up your credit file this is very very damn handy !!!
I found random sizing across and even within ranges which means exchanges will be inevitable. Don't be fooled though. Returns are free (if you are lucky) but exchanges cost postage over and over again. Returns are via a local 'man in a car' and any delay caused by him will likely cost you a £3 penalty per item.
First order offers I found are not worth bothering with either. Unless you get all sizing right first time (which will be a miracle) you will be charged full price and extra postage for replacements.
On my first order I had to pay 25% extra due to small print and premium rate numbers.
If you use their credit in my opinion you will be literally skinned alive.
Pity because if they operated fairly they could be useful.
They are of course JD Williams. Just check other manifestations like Premier Man for same small print.
apon using jacamo, i have been using jacamo a while but have only managed to place one order and nothing since. everytime i go use the live chat team they will always fob you off with speak to this department and that department, giving you an 0871 number to ring which is very exspensive to ring esp from a mobile.
AVOID WITH ALL MEASURES.
Firstly I dont usually write bad reviews only good ones but I am so disapointed with Jacamo
I ordered a pair of slippers, expecting next day delivery as stated on the home page, only to find out after I had ordered it was only for certain items. So when they arrived I was on holiday. They were too small so I returned them to Jacamo when I got back. Jacamo refunded minus the postage and also charged a restocking fee. Also a few days later I found out Jacamo performed a credit check on me and opened an account. This was not clear in the order process and not required. I contacted Jacamo and after a few days, I got a fairly blunt cut and paste reply that didnt really answer my question or appologise or offer a solution.
I Have been using Jacamo for about 6 months now I really only went to them because I had bad credit and this w\as a company that would accept me. However I always pay my payments on time and their interest charges are phenomenol, However their delivery is quire good that is why I would give it 2 stars otherwise RIP OFF COMPANY
Signed up to have a look around, they perform credit checks without stating that clearly despite the customer service team eventually after asking several times with them avoiding the question that you could decline the credit account and pay out right for items.
Trying to close your account took their 'live' chat nearly 20minutes to actually get to speak to someone who's name was 'no specified'.
Avoid this company, waste of time and ruin your credit history without your knowledge, poor customer service and most likely poor quality items.
I looked on line and after seeing them on the tv thought why not i ordered a few things and all of them did not come 2 things were scraped but the big thing was said as signed for god knows how many times i have sent the things they asked for and this has been going on since may 12 oh if anyone wants to know one of there call centres is in Manchester Victoria station just inside the MEN area its the JD Williams call centre even signed so you all know where it is if you have never been there and they have one in Griffin house aswell i know i have been to both of them good thing about being local
I have been a customer for about 12 months now. However, I am becoming more and more fed up. Everytime I try and order something I like it is always out of stock. I have had a lot better experience from High & Mighty clothes are a bit more expensive but a least they are in stock.
Took me nearly a month to get my order. Orderd on the 26th Oct tould it was out of stock would take 7/10 days to come in. then told would be on 16th Nov then told in on the 20th Nov then told I would get it up to 5 days after the 20th the 7 days after the 20th ? it came on the 21st Nov the driver did not ring the bell, he scrowed the shert up and pushed it through the letter box. Will I by from Jacamo again ? YES/NO! have your say
I did not want to put any STARS but had to.
I purchased some shorts and jeans, when i went to pay for them a pop up box replaced the payment box to fill in for what turned out to be a discount club at£10 per month I found out later it was part of Jacoma, I cancelled my account on both and card might have been a scam .anyway clothes arrived ,shorts fitted jeans to tight ,followed there instructions to send them back,waited received no correspondence at all from them 1 month on I phoned them this ended up costing me £2.89 on a landline, there person on the phone so called checked and told me yes my jeans had been received by them in good order ,and my monies would be refunded to my card on the next pay day, 3months on still no money. phoned again hey no knowledge of jeans being received and they would send out a claims form , I received 3 all in separate envelops claims form wont even fit the envelope what a joke, good job i kept all documents and return postage slip, lets see them get out of this one even though its cost me near to £6.00 to get my £18,00 back never again Ill not use them I think the firm is run from India with offices in the UK, maybe they think we are all idiots
Quick easy ordering and delivery. Very pleased I can just add thinks onto my fashion world account through Jacamo.
Been with company for a couple of years never missed a payment had trouble paying but did pay as much as i could afford, jacamo was not happy with this although i told them i has no money but they still continued to charge me late payments. my original debt was £900 now its £1700 other there charges. we set a payment plan up for £50 a month but they charged £45 interest. they will not help anyone that runs into trouble.
you should avoid this comany
I've been using Jacamo for about 3 years, in the beginning they were OK, fast delivery and because I could pay it off in 1 or 2 payments I didn't get credit charges, suddenly there was a credit charge which I asked about and found out that the rate of interest was ridiculous, I later tried to purchase an item, they claimed it was sent, although my account still said it was processing, I ended up cancelling it, as it never arrived. My next statement I was charged double the credit charge even though I had paid off about half the amount, so queried this and found they had put a credit charge on the item I didn't receive, so they're charging me for credit I never used, as they supposedly reversed the transaction, Unless you want larger clothes and can pay straight out or within a couple of payments, I would avoid them altogether.
Very poor customer service most electronic products do not carry their model numbers. Nxt delivery never happens but your charged for it. Also want let you proceed checkout easily asking you sign up for discount scheme where you credit card will charged £10 per month even you knowing it. Please keep away.
opened the account with a £125 limit an on my 2nd statement it was increased to £225 have ordered loads of things from clothes to a hoover and bed all delived on time and the larger item were delivered early brill!!
been surprised by some of the reviews on this site and how negative they are ive never had any problems
Warning: If like me you do not like using credit so pay for your items outright, great. However, if you have to return any items, they will refund you the payment then put the new item on your new credit account. Shock horror, the amount of cr*p they send you on a regular basis, you miss the reminders from then. They then sell your debt to "reliable collections" who as far as I can tell are just a trading arm of Jacamo. SCAMMING GITS!
My Yodel Experience found this review useful
Looking on line I found Jacamo via a link, prices seemed reasonable so I bought 2 belts at just under £14
I found the online ordering a little long winded but straight forward, . Completing the order filling in credit card details as I have done with so many online shops, it seems I missed a VERY IMPORTANT TICK BOX. If you do not tick the box the payment is not taken instead it opens an account for you.
After placing the order I started to receive mountains of junk mail from Jacamo and others, both in the post and via email, as well as phone calls. This type of mail goes straight in the recycle bin. I always tick boxes asking not to receive such mail , however Jacamo don’t conceder there Mail and calls are a special members offers and not sales. However in this junk mail was also important account information as the belts had not been paid for despite giving them my card details. I would seem that the card had not been debited just a credit check done..
CAUTION TO ALL m if hoping to pay for item straight away check re check and call to confirm they have taken payment otherwise you will find you have more in credit charges than the items cost to start with , £13.95 = £30.95 in my case
Also after just 2 days after the order was received both belts lost there tips.
Due to Jacamo's spectacularily insecure website, my first contact with them was someone ordering goods under my name. They then failed to correct this after I asked the account to be closed, resulting in more goods being purchased. They then failed to call off a debt collector despite repeated requests and threats of legal action. Finally they stung my credit rating under the psuedonym of "Melgold Ltd T/a The Country Garden". The only phone number they list charges you 10p a minute and leaves you in a queue for upwards of fifteen minutes. Jacamo are a nasty nasty company. Have nothing to do with them.
My Yodel Experience found this review useful
I ordered a jacket on the 4th dec for my hubby xmas pressie, next day delivery. i have received 7 email to say it is out of stock and my new date was 5th march 2012 (im a patient person) i call on the 6th march to make sure the jacket has or was being sent and was told that yes i should recive the item in the next couple of days. i telephone them on the 9th mar as i yet again received another email say stock was delayed will now be in on 29th march (Wont hold my breathe) i was told that they actually didnt receive the jackets on the 5th and i would have to wait. So not only are thy crap but they lie.
PLEASE DONT USE THIS COMPANY THEY DONT GIVE A S**T REALLY.
I've been surprised by some of the reviews on this site and how negative they are. I have been dealing with them for over a year now and haven't had a single problem. Even when returning stuff it all went well.
Mind you I did work out pretty early on that having an account with them was an expensive option so I avoided that by settling in full.
But for the rest of it they have been absolutely fine - guess I must be one of the lucky ones.
I ordered three large shirts and pair of shoes i had to return all items the shirts didnt fit and shoes fell apart after couple of days they sent a courier to pick up all items, and after calling them to confirm the products where returned they still wanted me to pay for items now there is a massive bill they want me to pay HAHA they can jump for it
i would have given 0 stars, our monthly payments have got to £50 and they are taking £30 + just for service charge so less than half that im paying is coming off my bill and by the time my bill is payed i would have payed thousands over what i actually ordered, i got a mobile phone and chose not to get insurance cover added as it was £70 they put it on anyway and after numerous phone calls they still wont take it off and just to rub it it they charged me 3.99 delivery charge for the insurance i didnt order. you should stay well clear of this dodgy company
terrible complete rip off make a payment of 30 pounds only ten goes of your balance really really wish hadnt bothered ever going on there site not too mention the amount crap get sent through the door and the quality of clothes is poor
terry found this review useful
To reply as a company, please sign up here.