Every order I place I seem to have to return something because the item is faulty, sized incorrectly or not as advertised. Customer service staff are not too clever by the responses I get, they appear to fail at the basics of reading an email.
Additionally, when I item is exchanged, they automatically add £3.99 p&p again and every time I have to email and ask them to refund it - getting very tiresome!
Good Joe Browns range and £3.99 next day delivery is great value.
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