Jacamo reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

They claim I have to pay postage agianst DSRs rules.

I ordered a pair of shoes but had to return them because they were too tight, so I ordered a larger size but they were also too tight so I returned that pair also. When I ordered the shoes on both occasions Jacamo was advertising free returns so I had used the returns label in the box to post them back. On both occasions I made the return within the seven day period allowed. Jacamo billed me for the outward postage for the two deliveries for a total of £7.98. I emailed them pointing out that under the “Distance Selling Regulations” they were legally obliged to pay the outward postage. In reply they said that they thought it reasonable for me to relinquish my rights as a consumer and pay the postage for sending the parcels out. They acted from the way they worded there replies as though they didn’t fully understand the DSRs so I sent them various articles and even a copy of the relevant clause from the Government’s web site, but they still acted numb claiming “Me No Understand” sort of language as if they’d just stepped off the boat. Well I do understand and they haven’t a chance in hell of me paying a penny toward the postage and I’ve already complained to the “Citizens Advice Bureau” . Take note Last April there was a European court ruling stating that it was illegal for companies to try and charge consumers the postage for goods that were returned.
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Elizabeth Duncan found this review useful
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