Paid for NDD on an item to my office, said it would be delivered at latest by 8pm - said no one was in the office by 8pm. Called delivery company Hermes, said it's not their problem (fair enough) then called Jacamo and said it's not their problem (WOW!)
Said I failed a credit check (even i had been ordering for three months!) and because it hadn't been activated to cash only, the item hadn't even dispatched! Said the item would be with me within 7 days, when I paid for NDD and there was nothing else they would do to help.
Customer Service is deplorable, disgusting, inept, uncaring - any adjective you can think of.
They just don't care - dont want to help. Just that mentality of "well, I've done this for you so be grateful".