delivered quickly but not as quick as I paid extra for
I ordered some items at around 4pm on a Thursday. I paid the extra £4.99 to have the 24hour delivery as they were a last minute birthday present. Just after the transaction went through I found another item and so again paid the extra money for the 24 hour delivery. I didn't receive the items untill around midday on Saturday. Well over the 24 hours promised. The 2 separate orders were also packaged together so I actually paid £10 for them to be delivered together late. I understand they still got to me quickly and all in good order. But iy still wasn't the service I paid extra for.
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Hi, as expained on the shipping information DPD 24 is only available for weekday delivery therefore we sent your items by Royal Mail to allow Saturday delivery. Obviously you have paid twice for the same service and we have refunded your postage for the 2nd item.