I ordered some items at around 4pm on a Thursday. I paid the extra £4.99 to have the 24hour delivery as they were a last minute birthday present. Just after the transaction went through I found another item and so again paid the extra money for the 24 hour delivery. I didn't receive the items untill around midday on Saturday. Well over the 24 hours promised. The 2 separate orders were also packaged together so I actually paid £10 for them to be delivered together late. I understand they still got to me quickly and all in good order. But iy still wasn't the service I paid extra for.
My little boy was thrilled to find the Lego he wanted at such a great price, with free P + P as he then had just enough Birthday money to buy it. The P + P alone would have meant he had to save for another 5 weeks!!! He was desperate to get his hands on it so you can imagine how pleased he was when, after ordering on Saturday night, it was despatched on Monday and arrived on Wednesday. One very happy little boy, thank you so much.
I was unable to find the product I wanted in local shops, so was pleased to find it on your website. The ordering was very fast and simple, I received confirmation emails which made me confident it was all on its way, and it arrived very promptly. Great service. The only tiny thing I didn't like too much was that when I completed my payment online, it did not seem to be secure (ie no https:// at the start of the webpage address) and so I was a little nervous I would be left open to online card fraud. Also it said that I would have to go through Verified by Visa to make it secure (as I would with any other online purchase) but that window didn't pop up. It just went straight to the 'order complete' stage. So, this worried me a little, but everything else was spot on!