Received two copies of the new World of Warcraft expansion on the day before it was due to be released. The games were well packaged and sent by Special Delivery. I was also kept up to date with the status of my order. What more can one ask for? Brilliant service. Thank you!
PLEASE CAN SOMEONE GIVE ME AN ADDRESS FOR THIS COMPANY THERE WEB SITE IS NOW DOWN
Bought a D3100 Nikon in December, got fed a load of crap about stock issues- conviniently just longer than 45 days- but really they are a shitty little drop shipping company that take your money, buy it somewhere else like pixmania and try to ship it to you as fast as possible and take a little cut.
Went past the 45 days for paypal, so they dont want to help as usual which is just great. Ive reported it to consumer direct, next is trading standards and then hopefully I will get my cash back finally.
If not, I shant be resting until i've hunted the little cocksuckers down and molotov cocktailed their house, or whatever gippo shop they have moved onto.
Hi guys i have also been done over buy these a**holes i bought something and returned it but never ever got the refund, even after numerous emails no reply.
Bet someone is in the money after all the scamming that is going on,lets take them down.
Kev found this review useful
I've been conned too.....
I paid for something using debit card, they took the cash even though it was out of stock.... still no sign of the goods and I've tried to contact them quite a few times. It's been over two months now.
What steps can you take to get your money back????????
Kev found this review useful
Pre-ordered alot of games amounting to £234+. Spoke to "Tim" who told me they can only refund via the method they was paid (PayPal) but I was banned off of there for no reason of my own fault (why hasn't PayPal banned JOAG?) I had not received a few products so sent another email and someone named "Lee" gave a refund of £63 to my bank account which atm seems amazing looking at some other stories.
I then asked for the rest of the pre-orders to get refunded and got a reply from Tim again saying that it was a mistake and that I shouldn't have received that refund (?) and that they'd only be able to refund me via PayPal again but it had been passed the 60 days.
Rung up trading standards and a company has 30 days of product release date to offer a refund and they are right in doing so via the original payment method and that it is up to them if they refund another way. I have to and will be contacting Trading standards again for the rest of my £234 and advise others to do the same as I hate scammers.
There website is currently down now and will probably not be back up for awhile. Complete scam artists and hopefully legal action will get the money back.
I took note of there info incase anyone else is looking for it and can not get it due to site being down :
Jack of all games ltd
4 Copthall House
Telephone Order 02476170227
Company No : 06458480
VAT Registration : 9452721 18
Ordered camera for christmas. Just read other comment for my experience. Have waited to just beyond Paypals 45 days so chances are slim to get money back. Why are paypal still allowing transfers to this site? Aiming to report to Polic,Tax office and BBC Watchdog - shocking all round.
They deducted the funds and provided an Order Number within one day of placement. Since then absolute silence and no goods have arrived. I have e-mailed them several times and the only communication is an automated response promising a reply in 24 hours. It has been eight weeks now.
Placed my order with these "retailers" on 6th December 2010, i have still not received my item today, continuous phone calls end up with being placed on hold for up to 30 mins at a time, even being hung up on as well. Now cancelled my order, wonder how long my refund will take
Like everyone I ordered a product in december and they promised me a delivery on the 24th January...but nothing, I did not receive anything and no response or reply. I have sent them a cancellation email and it has been ignored.
I am pleased I read the comments on that forum before the 60 days. I have now contacted my bank and opened a dispute. I was not aware about the 60 days. Thank you again for all your reviews !!
under no circumstances use this company
why do this
ring up local trading standards and your banks get things moving on this scam company get the law on your side and stop them .
by law you have to give them 60 days to comply with sale or refund
get them in court
Purchased a replacement PS3 Blu-Ray mech, which failed after a few months. Politely contacted the company, requesting nothing more than their assistance, but they failed to answer my emails. They actually blacklisted me after the first email! The WORST customer service I have ever come accross and they diddnt even have the decency to reply to my emails, even to say they couldnt help. AVOID this group of amateurs at ALL costs...!
Paid weeks ago, contacted 4 separate times to each of their many email addresses with no reply!
Tried their phone number and it just cuts off after a recorded message about them being busy! (Busy ripping people off!)
After reading many reviews since, this seems like a trend with this website!
DO NOT USE JACKOFALLGAMES.CO.UK!!!!!!!
They WILL STEAL YOUR MONEY!!!!!!
No goods received, money taken after cancellation of order, I emailed every day for 13 days and not even the couertesy of ONE reply. Needless to say no refund received. £800.00 taken and am taking legal action. NEVER dealt with such a Company, don't even know if they exist to be honest. YOU HAVE BEEN WARNED!
After browsing various websites, I found JOAG as the cheapest internet retailer for Nikon D3100. they was selling the item at £399 with UK guarantee. while other websites selling it at around £440 or more. with £40 cashback from nikon, I was confident that I would save £80 on the camera.
So on the 27th Dec 2010 I placed an order, paid by paypal with the hope they would send the item in 2 weeks or so. 10th January 2011, there was no sign of delivery not even email about the delivery itself. I sent 2 emails, and open a dispute through paypal. Paypal immediately escalated the dispute but on the next day the seller (named Tim Monton) confirmed there would be another shipment coming on the 24th January 2011.
Foolishly, I agreed to wait for the item and closed the dispute on paypal, which I couldn't reopen. Now it's the 27th. Still no sign from them. Tried to contact them thru email but stilll no reply. No answer either from the telephone number they put on paypal contact. I am getting worried. It's been a month already.
I tried to contact paypal to reopen the dispute to get my money back, as well as to to contact my credit card company to reverse the transaction on paypal. And All I can do now is just a painful waiting to get responses from threeof them.
I guess there are lots of people who are on the situation like me, ordering various SLR cameras from JOAG but never got their order nor their money. Next time, I advise you to buy from trusted retailer such as Amazon. The points you should consider: they don't put contact number on their website and the email correspondences don't work either.
The product selection and prices at jackofallgames are great. They are quick to dispatch orders and they arrive quickly. Even their free recorded delivery tends to arrive in a couple of days. That they accept PayPal and have video guides for installations is an added plus. It really is a pleasure to buy from jackofallgames
i ordered my nikon d5000 on 2nd december '10 it's now the 22nd Jan '11 and still no camera, i was informed to mistake on stock camera wasn't available but new shipment was due in shortly and would get it then, new shipment arrived but no surprise there wasnt enough stock, should be in before christmas, okay been informed by email not too unhappy. christmas came and went enquired by email, no reply, eventually got a reply that said delivery due on latest 10th Jan '11 again no surprise it hasn't turned up and now they are not replying to my e-mails, i have sent 5 in the last few days and also left 2 messages on their answer machine. I will now be pursuing this through my solicitor to return my money. all I can say is DO NOT USE THIS COMPANY EVER!!
suranne found this review useful
Great site, saved me money because instead of sending my PS3 to Sony and them charging over £100 I got a laser from them for £50 and fitted it myself.v Easy to do with a youtube video. Will use again in the future if any of my consoles die. Thanks
Ordered a repalcement Benq drive for my 360 as mine had stopped reading discs. Ordered on Friday and order was dispatced after weekend on monday. When I got it I dropped it straight in my console and it didn't work! I emailed them about the problem and they advised me to swap out the PCB from my original and put it on the new one. Suffice to say it fixed the problem and now my xbox reads everything again. Thanks for the great item and the advice. Will order from them again (if my xbox breaks that is!)
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