I have purchased items of clothing from both the Jane Norman retail stores and via the website and have never been disappointed with the style or quality of the clothing or the service. Recently I made my first purchase via the website and found the experience to be stress free. I ordered 2 items which arrived promptly and in perfect condition. Unfortunately one item was too small and this was returned and a refund was issued quickly without any fuss at all. I do find that sometimes there is a small sizing discrepency (hence returning 1 item) however I believe that this may be down to my lack of knowledge regarding the stretchability of fabrics rather than the company (I own size 6 dresses but size 6 tops are too small).
Overall I have had no trouble and would certainly use JaneNorman again.
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