- the packaging is perfect, very very reliable!
- very uncomplicated, everything run like a clockwork
- it's exactly what I ordered, exactly this wha'ts on the pictures
- I would everybody recommend Jaques of London
thank you very much, I'm a very pleased client!
I got exactly what I ordered, securely packed, at the right price in super quick time.
Web based purchase. Easy site to use and a fast (human) response to my email request. Only downside for me was my purchase was a gift, and I didn't see anywhere on the site which accounted for this. Maybe a useful addition to the site? Present well received and packing box is now being used as robot!
I could recommend this company for the excellent quality of this game - it is exactly true to the description. Really pleased with the quality and also the quick delivery.
Ordered pétanque set late on Wednesday night on overnight delivery and it was delivered without a hitch on Thursday. Ruby wedding present sorted plus reassuring emails to advise of progress.
Delivery took longer than advised. Quality of the case was not what was advertised, it arrived slightly out of form and panels needed to be pushed back into position.
I bought a croquet set from Jaques but had a problem with signed for delivery. I called Jaques to discuss it and got through to Jonathan in the accounts department. Rather than find someone in another area, Jonathan took it upon himself to sort out the delivery issue, even offering to drop the set off on his way home. Once we had sorted out how best to get the croquet set to me (collection from store by my brother as it turned out), Jonathan made sure that the delivery charge was refunded. A really good example of taking responsibility for a problem and seeing it through to the finish. Thank you!
Although perfectly happy with the products I find it slightly cheeky to be made to pay premium rates for postage and packaging when your have already paid a premium for the products, taints the otherwise great service
You will find all the information which you need on a website which is easy to navigate. Sadly the exact product which I wanted was "sold out", but at least I had that information and was able to choose the nearest equivalent. I was pushing a deadline for a birthday gift.
I wanted a cribbage board. I had heard of Jacques from my experience of playing croquet at university; I knew they could be relied upon for quality products. I was pleased to order what I expected to be something that I would be very happy with at a reasonable price.
I was not disappointed: the order process was very straightforward and my purchase was delivered promptly and well-packaged. The board itself was well designed and of excellent quality.
I am very happy with my experience.
A minor issue with Parcelforce (not Jaques fault) was swiftly dealt with by kind and informative staff. Credit where credit is due! Well done Jaques - keep up the good work!
I was looking for a good set of dominoes and I found this site called Jaques of London, on it there were other games so I looked them over and thought of the great grand children, just ideal, usually I am wandering all around the place to find things for Christmas , then I have to carry them onto a bus ,this way I'm happy with what I have picked out and they are delivered to my door.
Two excellent quality games that arrived far quicker than the estimated time. Very well packages.
first time I have shopped with Jacques but would do it again with no hesitation.
Ordered a limited edition Staunton chess set from New Zealand as a wedding present for my son in Loindon.
I knew about the quality of Jacques products from their history (and I already have one of their croquet sets).
Online ordering straighforward; son and daughter-in-law delighted.
After searching in shops and not being able to find a quality cribbage board went on internet & found the Jaques site. Placed order requesting 7 days delivery. The board arrived within 4 days. Extremely pleased with the excellent quality of the product & the fast delivery.
I bought Staunton chessmen and board as a birthday present for my partner. They are beautifully crafted handmade items and will be treasured and used for many years to come and will eventually be passed to his grandson. He was one very 'happy bunny' this morning.
Our corquet set was delivered promptly and was exactly as expected. One of the metal hoops had some minor chips on it when it arrived but a replacement was sent out promptly without hesitation. I'd happily buy from Jaques again.
The set was delivered on time and has been in immediate use by adults.
The carry bag was particularly well made with useful extra pockets.
The equipment is all solidly made and robust which means it will have a good life.
The balls are plastic which surprised us but it probably means they will stay looking good for longer.
The enclosed rules are quite difficult to follow for the scoring and for two player games, as they are condensed from the full rule set.
I ordered the Magnum Tumble Tower for a birthday present. The website was very clear and easy to use. I was very impressed with the delivery timescale as it arrived within 5 days and was very well packaged. I would definitely recommend Jaques of London and will be using them again.
The mancalla board was exactly as advertised, and of good quality. Packaging also good. The only issue, which is nothing to do with the one we bought, is that this is the biggest mancalla board on the market. We would have preferred to pay more for one twice the size.
I would have thought that a company that has survived as long as it has, has to be producing goods of a high quality. This I have found is not true; especially of their Boules sets.
Dodgy lining in the case, the outside panels of the case popping out of the edges and marks on the boules all leave me thoroughly disappointed.
The daughter of a friend managed to lose a croquet ball in the depths of the herbaceous border after a very enjoyable afternoon of playing croquet with a group of friends. We never managed to find it so I decided to buy some spare ones anyway. I needed the delivery to be very fast - the next day - as I had another group of friends coming round to play croquet and it would be difficult to play with four people and 3 balls! Of course, the day I received the new balls was the day I found the lost one, but at least I now have some spare croquet balls for the next time one gets lost in the garden....!
We live in Italy and some companies fail to make deliveries to us from the UK. Jaques of London was a notable exception. The service was brilliant from ordering on a user friendly site to the time of delivery just a few days after the order was made. The parcel tracking system was brilliant as was advice on how to use it by Jaques. Also the whole experience represented very good value for money. Why can't all companies reach this high standard. We have recently experienced two total failures to deliver the goods from other companies. Many thanks to Jaques and all involved in the delivery.
If you are going to buy a croquet set I figured getting one from the company who invented the game was probably a good idea. I was right. Lovely products well made. I've ordered boules also and will buy one of there lovely chess sets one day. Glad I discovered Jacques.
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