I found these 12 spot dominoes and thought they would be ideal to take with us on a short break for a family of ten. I'm sure they are going to be a hit as finding a game which everyone can participate in is difficult. Quality and speed of delivery was first rate. I would recommend Jaques to anyone. Will be visiting their site again for some outdoor fun in summer, if we get one.
I ordered a boxed set of 9,s dominoes, on receipt the wooden box was damaged & broken so I photographed the damage and emailed Jaques explaining the problem, I promptly received a very nice email from Samantha who said it wasn't a problem and a replacement would be sent. 2 days later I received it and all was in order. As I said simply the best, there are not enough companies around the world that are like Jaques.
This large-size bagatelle set is a very handsome addition to our family sitting room - it's beautifully made, the wood is a wonderful colour and the pins are sturdy, making a satisfying sound when the balls hit them! My two boys (10 & 6yrs) love playing it. So do I - it's a real blast from the past when I used to spend hours playing bagatelle with my brother at our grandma's house. Happy days!
The Jaques, top-of-the-range Hit-a-Pin Bagatelle claims to be a, high quality, traditional product; and the quality of the finish to the wooden parts is impressive and faultless. However, the made-in-the-far-East sense of foreboding, begins with the outer cardboard box, which looks similar to the boxes of other made-in-the-far-East products, like cheap hat-stands and suchlike; and is confirmed when one examines the spring-release launch mechanism for propelling the balls. This mechanism is flimsy and can be angled from side-to-side and has a length-of-travel of approximately 20mm, which is not adequate for a carefully considered, measured ,launch. A few small short-cuts, such as this, move this Bagatelle from being a true quality product, into the Chinese-Copy, which it is. I bought mine as gifts, for my children and their children. I will make these gifts, once I have chopped-out the crude release mechanism and replaced it with either a simple push-stick, or a long-travel wooden plunger. To this end, I am currently studying photographs of the Corinthian Bagatelle, for ideas.
Jaques of London again haven't disappointed. The whole process of using Jaques website to delivery of our item was faultless. The product (Draughts set and board) is of great quality, but that is as we expected from this company.
Having had a delivery issue on a product (Christmas and delivery firms, enough said), all at the office have been absolutely superb in sorting out the issue and replacing the product. Will definitely use again or recommend.
I filled in the order form and then when I got to my banks security everything seized so I believed that the sale had not gone through. Then I got an email saying that the goods were still available so I looked in the shopping basket and it was empty. I have then tried to contact you without success, by the means on your site. Now you are thanking me for my purchase so at this stage , if it has gone through, I would like to cancel it. If it had been processed then surely it should have arrived by now. So I do not know if you have taken my money, so I hope not. Please contact and let me know what has actually happened.
I received my item and unfortunately there was a fault. The staff were apologetic and I was immediately sent a replacement, no fight required and at no additional cost or hassle to me, what a refreshing change!
Ordered a chess set for around £100. Quick delivery and easy ordering but on receipt of the set noticed imperfections in the wood. Emailed my concern with no reply, emailed a second time and still waiting. Poor after sales service!!!!