Slow Service - Poor Staff

Had a confirmed time of 1.30pm to change a tyre (ordered through blackcircles). When I arrived then nothing seemed to be happening. Staff seemed to be stood around chatting. By 2.15 asked and they hadn't even started it. Told it might be 3.30 before they could start it and the time wasn't confirmed (which it was!)Phoned blackcircles head office who phoned the garage to find out the delay. Work then finally started. Don't know why there was such a delay but staff totally unhelpful and needed a call from tyre company head office go get anything done after over an hours wait. Won't be back.