awfull, threatning and abusive

awfull, threatning and abusive

Family member passed away so unaware of account, then abusive awfull, threatning and abusive calls and letters for demands for money, told them account holder died, sent in death certificate, then debt collector letters arrive!!!

Stear clear!! AWFUL

Pay Now Get Items Next Year

3 strikes and they are out.

1. Ordered two flat packed desks, arrived late and damaged after several phone calls they agreed to refund delivery charge still paid for 2 damaged desks though.

2. Ordered a washing machine as wife just out of hospital needed it urgent paid extra for quick delivery, two weeks late still no refund on delivery charge.

3. Ordered a TV, told it will be 3 - 5 working days, told it could be tracked on their site, the site said item had been dispatched, 2 days later we get a phone call telling us it hasn't been sent out in fact it's going to be another week. Things are improving we got a phone call.

Worse company ever if you need something within a time frame, undamaged or expect a refund for paying extra for fast delivery.

rubbish rubbish and more rubbish

ordered a tv paid the extra to have it next day 6days later still waiting for tv.there is no number to ring after 8pm thats when u have to wait to see if your order turns up the office closes at6 pm so no use to anyone.will not be using this website again and i will be telling friends and friends not to use this website.very poor customer service care and after sales no help at all on the phone rubbish rubbish rubbish do not use this company.

Very unhelpful and uncaring except about adding their admin charges

This company was used by my mother who shopped with their 'Special Collection' catalogue. When she went into hospital long term and the payments were missed they added admin charges for fun. £12 a time and she only owed £15 to start with. I made a payment for her and phone and wrote to them to say i expected the account to be closed due to the circumstances. The payment was twice what she Owed at the start. They never acknowledged the letter and carried on adding charges even though they had been told she couldn't manage her affairs. now they are pursuing her with an unsavoury debt collector. I had also completed a claim form for an account protection policy she had. The hospital filled out their bit and returned it. Never heard of since, how convenient for them.

These people are predatory, unhelpful, uncaring, unsympathetic monsters who are only interested in chasing admin charges.
Stay clear of them, there is better out there. Don't give these vermin your money

Letter

Just received an arrears letter for £0.00. The letter also states that it is charging me £10.00 to send it. I would like to see them try!!! As per other comments this company seems to leave a bit to be desired!!

nasty& uncalled for arrears department letter

first ever late payment resulted in threatening letter. this despite having always paid several times the minimum payment every time. not good enough. they just lost a good customer.

If I could give no stars that would be too many

Poor service, Poor delivery, Poor customer service, Poor quality, Poor aftersales care!

The interest rates are high the quality of garments is very poor. These are serious importers of seconds...and they sell at top buck. Nothing lasts more than 2 washes...quality control sucks.

Ian found this review useful

Recieved damaged items on 3 occasions!

I bought a henry hoover it came and had a dented pipe, i bought a sat nav with faulty software on and there last chance was a tv i ordered also faulty and returned like the others but it suddenly vanished in transit (there own courrier!)and they denied all knowledge of recieving it it took almost a year and a hell of a lot of upset before they finally resolved the issue. There interest charges are high and there operators phone you all hours of the day if you do not pay! even when you have returned the item!. I am just doing all i can to pay them off now and will never order from them again as long as i live.