www.jejamescycles.co.uk reviews

www.jejamescycles.co.uk reviews

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Terrrible...stay away !

I ordered wheel spokes... not a peep.... chased them... not a peep. Then an apologetic email "having stocking issues but they should be in soon".... then chased to be told stock would not be in for at least another 14 working days "would you like to cancel /have a refund ?'... yes please.

But guess what... I've had to chase for thats as well !!!

Argghhh... stay well away !
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Review by confirmed purchaser

High price, but bought from a more than "cheap" company.

I live in Sweden. Bought an electric bike (Giant) for 2000£. First useless because of a faulthy charger. Took long time to persuade JeJames to send me a new charger. I had to pay the cost for sending back the faulthy one!! When it got colder outside, I found out that the bike did not function below 10 celsius!! JeJames, who were very eager to sell, are not interested in the faulthy bike. They answer mail within minutes in the selling process. Now they been silent for months. I have contacted Consumer Europe. Time will show what happens. In some aspects, the bike did not look 100% new, when I got it. My opinion is that JeJames is one of the companies that should not be allowed to sell outside their own town. About Giant: Their electric bikes have heavy batteries, and low-quality fitting. I think they will be out of market soon.
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Review by confirmed purchaser

JeJamesCycles - Smooth Operation

The whole process was done very professional.
I got some expert advice on the type and size of bike.
They put the bike together and provided me with a coffee while I waited.
They took the bike to car after giving me instructions on how to use it and maintenance.
Very smooth!
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The shop insincere unkind

E-mail that you want to order October 22, 2013, delayed several times came, but the mail does not wear out of touch then. Is it fraud?
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Helpful customer service

I ordered a group set as a Christmas present, and unfortunately one of the items was incorrect, which we didn't notice immediately (Christmas Day!). The staff at JE James were helpful, double checked with me which item I needed, and it it to me as soon as possible. Very impressed with the service.
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My first order and No problems at all...

I find their homepage easy to use and understand.
My first order a rain jacket was delivered after a week (Christmas holidays and overseas shipment!).
Everything worked out fine for me in this deal.
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Excellent service and superb mechanics

I have been using J E James in Chesterfield (and occasionally Rotherham) for years - have bought around 4 or 5 bikes over the years and still have repairs and servicing done there. I am very happy with their service and in particular their mechanics who are brilliant.
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Review by confirmed purchaser

Excellent service from most members of staff.

Most members of staff are always helpful and honest with you. They won't give you false promises. If they have a lot of work on, they'll tell you straight when your bike will be fixed, they will stick to it, do an excellent job and give you sound advice for a reasonable price. Some bike shops will muck you about then not have things ready when you need them. They are a dependable team. My husband and I have bought 4 bikes over the last few years and this is where we take them for repairs. I have to drop a star though because of 1 incident, it was over 6 months ago but a staff member spoke only to my husband about my suitability for various bikes even though it was me who wanted to buy a bike with my own money that I had earnt all by myself! I went elsewhere to buy that bike and the shop lost out on £700 because of him.
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Review by confirmed purchaser

Saddle sore

I went to J E James to buy a new saddle for my Specialised Roubaix recently.As always I received excellent service and advice.I could go to a Specialised dealer 10 miles away but instead I made the 35 mile journey to Chesterfield as the staff are just so much more friendly,enthusiastic and knowledgeable.They do not use a hard sell approach and nothing is too much trouble.Keep up the good work!
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Review by confirmed purchaser

well stocked and fair prices

Been in a few times, purchased kona lanai and gt avalanche with various extras (helmets, lights etc). Both bikes well set up and we recieved good advice from friendly knowledgable staff. Only one drawback, it tends to be buisy so u might have to wait to b helped by a member of staff.
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Review by confirmed purchaser

Good competitive pricing, and good varied range of stock.

Prices equal to online but you can collect from the shop. Staff don't interfere with your purchase unless you ask for there opinion. Bought my first bike from here, when it was stolen I had no hesitation to return for a replacement. Very happy with the bike.
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Review by confirmed purchaser

PERFECT

Very easy process from start to finish.
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Review by confirmed purchaser

Exellent service

No problems getting bike staff very good this is second bike I have bought from here
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Review by confirmed purchaser

Great bike shop with great selection of bikes for everyone

Although a great shop it does lack a little with customer service. When looking to buy a road bike I had to literally to wait a good hour before anyone would advise me. When collecting the bike again took well over an hour. The bike was still on display not even been checked over no apology was given even though 2 days earlier I had arranged a time and day to collect. Clearly the hadn't been checked as the gears came undone on my first ride (same day) so back I went. But still a good shop and have recommended.
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Review by confirmed purchaser

Nice friendly shop with quality products and knowledgable staff.

Good shop to go for bikes for beginners or serious racers witjh prices to match all pockets. Never the hard sell just good solid advice on choosing the right bike!
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Review by confirmed purchaser

*****5 STAR SERVICE

I have now had a road bike, mountain bike and both my kids bikes from je james chesterfield and the staff have been brilliant everytime. Really knowledgeable, helpful and friendly with nothing too much trouble. Will not go anywhere else for a bike, EVER!!!!!
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Review by confirmed purchaser

Poor, never going back!!

Well I bought a Giant Defy1 in July and had nothing but issues with the rear wheel, spokes coming loose after first couple of rides, had the spokes changed to crossed and still no better. The guys in the service dept. didn't give a monkeys and neither did James unlike a collegue who through Evans had similar issues and Cube sent him a different set of wheels.

You'd like to think a company like JE James would step upto the mark and and least offer a different of wheels after spending time going back and forwards to get my wheels sorted and still having problems I can honestly say I'LL NEVER BE GOING BACK!!

Thanks for nothing
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Review by confirmed purchaser

Great service.

Helpful knowledgable staff on the phone, really nice to get good customer service.
Top marks for the courier service too – good communications and bang on the delivery time.
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Review by confirmed purchaser

Great informative none pushy staff, oh and love the bike

Had a look on line on their web site for a crossover bike, which I found, so popped down to the shop the following day to see if they had one on display. They had, and were happy to get it out so I could see it better. The guy I was chatting to was really helpful and was quizzing me to make sure it would be the bike that best suited to the type of riding I was going to be doing before letting me buy it - Doesn't that makes a change.
I collected it the following day and they asked me to take it for a short run to make sure that everything was ok with it before I took it home, just a little tweek on the gear change.
They told me they will contact me in about six weeks to arrange for me to take it back for a safety check to tighten everything up etc.
Great Service
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Review by confirmed purchaser

A big thank you!

The team in the road performance centre are fantastic and a real asset to JE James. I can't rate them highly enough. I've had really good service from Gavin and the Scottish person (sorry, his name escapes me) in the MTB section too. Paul in the service centre has also been great. They all have loads of experience and give sensible, straight forward, expert advice. I've never bought anything online from JE James as I'd rather deal with the staff and take their advice.

Jejamescycles Details

About this company

J E James Cycles UK online bike shop. Buy bikes, cycling clothing, bicycle accessories and cycle parts for BMX, mountain bike and road bike.

Visit www.jejamescycles.co.uk

Contact information

Call us on: 01709 361919
We live here: The Old Firestation, Erskine Road, Eastwood
S65 1RF Rotherham
United Kingdom

Category

www.jejamescycles.co.uk is ranked 36 out of 46 in the category

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