Pain in the proverbial!

I placed an order through them for some MAM soothers, emailed them to find out when my order would be arriving after a couple of weeks waiting for them.

I got this email following my enquiry:

"Dear Amy,

Many thanks for your email. As you will have noticed Jellyfingers is all
about great products at amazing prices. We do this by collating the orders
and then receiving and sending out the stock. You will have been advised of
this during the check out process. The sale closed on 2nd July and therefore
we anticipate to have your item with you later this week or early next week.

Kind regards

Vanessa"

And then today, I received an email telling me that they were unable to fulfill the order and that I will receive a refund. Why even take the money to begin with?! I placed the order on the 27th of last month, it's now the 18th - it shouldn't take THAT long to realise.

Waste of time, won't be going back.