This was my first experience in buying a new car which i was very pleased with i was asked about insurances like they have to however i was under no pressure to take them. I was very pleased with the process as i was kept informed throughout the process. In general it was a excellent experience.
We wanted a 1600 SMax Deisel. All other Ford garages said they only had a 2ltr to test drive., end of story.
At Jennings Ford sales executive, Paul Pellegrino , took a few days, but went out of his way to get a car for us to test drive. Excellent service. Did what he said he would do and always kept us up-to-date with the transaction.
Total shambles service wise from start to finish. Apparently no management based on site to resolve issues. Every time I had contact with sales/service I encountered massive incompetence even to the point of me telling salesman the features of the model he had just sold me!! Service department blatantly blaming salesman for errors and vice-versa. Avoid this dealership at all costs - I wish I had.
I was extremely pleased with the service I received from the very first day of buying my car to actually collecting it and even the after sale service has been excellent! Thank you Ford - I'm loving my new FIESTA!!!!
They have a very knowledgeable sales staff who were keen to please. After sales service has proved to be good. The show room is very well appointed and they have a very comprehensive range of models to review. Parking is no problem as they are next to a Garden Centre. Excellent coffee shop in the Garden Centre. We were not offered a test drive of our selected vehicle however this was not a major issue as we had previously driven a similar one. Overall impression is this is a good company and I would certainly recommend them to friends and family.
I found the car online and asked for information on it to save me driving over 200 miles for that reason. I left a refundable deposit till i viewed it so i could have it if i wanted it. My car sales person was marcus is was very helpful and informative and kept me up to date. The car was perfect i braught it. Only two downsides were as i paid for delivery to save me driving that far again they said it would be coming on a flat bed but a gentleman drove it all the way down adding the milage to my car which i could of done myself and it came with no petrol i made it to the bottom of the road and the petrol light came on but over all very nice and helpful.
From first calling and leaving the showroom with our new purchase, the whole experience was A1. Nick at Stockton was spot on.. No pressure just assisted us with what we wanted.. On a whole I would certainly recommend buying from Jennings..
I can only compliment the service and information we received when we purchased our vehicle. All parties were very helpful and gave great information. I have just received our car and I am hopeful that the car is as good as the service.
We were greeted in a pleasant and non pushy manner. The various deals were explained fully in a clear and easy to understand way. Altogether a pleasant and informative experience, we felt that we were given all the information necessary to buy the car that was suited to our needs. We have taken delivery and are delighted with our purchase.
Had a good experience with Jennings ford, sale was pretty straight forward and hassle free. Only sticking point was that the finance man was not available on my first visit, so when I returned to collect the car I was not aware that I needed to bring both photo card and paper part of my licence to complete the finance paperwork. This was pretty easily resolved by me having to scan and email the document the following day. Not hard to sort but would have been easier if we had all the info of what we needed to bring before hand. Other than this I was very please with the service I received. Happy customer
I first visited the Jenning's web site to get a quote on my Ford Fusion as a trade in. The person who handled my enquiry was so helpful and courteous. This impressed me. I was impressed even more when I found everyone I dealt with was equally helpful, courteous and friendly. Then I looked at the Ford B Max cars that were on offer and was impressed with the quality and presentation of these vehicles.