Jennings Ford Direct reviews

Jennings Ford Direct reviews

Excellent
9.2
from 0 - 10
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Review by confirmed purchaser

Excellent service and friendly staff

Excellent and efficient purchasing experience with knowledgeable and friendly staff - my second time buying with Jennings (and I am a customer from the South so all dealings were by phone) and I would definately use them again and recommend them to anyone looking for a good deal and quality car at a great price!
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Review by confirmed purchaser

top class service.

Best bar none dealership I have delt with, and I've had a few, honest abd great communication.
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Review by confirmed purchaser

fantastic product not so good customer service

Fantastic car love it ! ford focus estate
Found dealing with jennings was ok the day i picked my car up sales rep got shirty as i didnt have full service history (he didnt ask the week before) walked away from me in a strop to talk to his manager after 10 minutes waiting he came back and said it didnt matter WHAT WAS THAT ABOUT ? dust caps missing ,nail in tyre ,annoying but not a deal breaker, Why penny pinch ? I would buy a car off them again no problem
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Review by confirmed purchaser

FORDTASTIC

Could not fault the service and correspondence from Alan Bailes ,everything smooth and all questions answered , no problems what so ever. Would certainly recommend to any 3rd party.
Yasmin
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Review by confirmed purchaser

Great service from Jennings

Only had the car a week but so far very pleased with it. The service at Jennings was good. They did everything they said they would do for me before I collected the car.
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Review by confirmed purchaser

I would recommend Jennings Ford to anyone

I found my dealings with Jennings Ford a very pleasant experience. The salesperson Mark was very helpful and also it helped that I knew the sales manager personally so I knew I would be well looked after. Everything was explained clearly and my new car was ready for collection at the time arranged so all in all a very positive experience and I wouldn't hesitate to recommend Jennings Ford to friends and family
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Review by confirmed purchaser

Willing to travel 190 miles to buy a vehicle from Jennings Ford

This is the second time I have bought a vehicle from Jennings Ford on the strength of an internet search. My previous experience with them was very good and I have no reason to change my mind, the purchase of the vehicle went smoothly and without any problems. Considering that I had not seen the vehicle until the day I purchased it I think that Jennings Ford offer honestly and good value. The also added value to my purchase with a number of add-ons.

Once I had returned home, a 190 mile journey, I noticed a door protector was missing from a front door, a quick phone call later and they were happy to reimburse me the cost, it was a 30 second job to fit it. The vehicle was serviced before I took delivery so I didn't even bother to open the bonnet to have a look, though I probably should have. However when I got home and opened the bonnet for the first time I noticed that the coolant level was below minimum. I was concerned that there may have been a leak, but after topping it up there appears to be no movement in the level. I mentioned my concern to Jennings Ford that this may have been overlooked and they will pass this on to the service department. Just in case I will continue to monitor the level.

All in all, Jennings Ford made it a painless task. Everything was ready for me and as I had been expected I wasn't made to wait.

Would I buy another vehicle from Jennings Ford? especially since I have a Ford dealership not more than 3 miles away from where I live. Definitely yes, because the service is better.
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Review by confirmed purchaser

Friendly, efficient and professional

Service received was very professional. Helpful and well-informed salesman.
Excellent high quality product at a reasonable price.
Can recommend.
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Review by confirmed purchaser

Dissapointing

The handover was a bit short and I put that down to the fact I was purchasing a later version of my existing car. I also had a problem with my trade-in which I explained to the sales person and agreed to leave a "goodwill payment". They would contact me in a few days with a cost for the repair which could possibly afford me a refund. Checking through the car when I got home, I discovered there was no handbook for the Sat Nav system. I emailed a few days later about the missing handbook and an update on the repair. The salesman promised to have the handbook posted to me that evening and said the workshop was very busy. 5 weeks later, I have no handbook or communication regarding the repair. Not impressed and doubtful of any future dealings with Jennings.
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Review by confirmed purchaser

Good product; good prices and great service

Jennings made buying another car an enjoyable experience. Salesman was extremely helpful and the whole negotiation and buying experience was completed quickly and satisfactorily.
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Review by confirmed purchaser

Sales Staff Fine, Service Department Left Lacking

After purchasing 2 Grand Cmax's via Ford Direct we have found the sales staff excellent, however both vehilcles have had to go in for repairs (they were both 2nd hand, less than a year old with less the 7000mls). On both occassions we had to chase the service department to find out on progress. They are work vehicles so time in for repairs equals money lost. I don't understand why the staff couldn't take the time to notify us that the cars were ready, a quick phone call! The 2nd vehicle which we have had for a week and a half went in yesterday as the carpet in the passanger footwell is too small and has to be replaced (you can see the wiring loom). The other problem was an exposed wire from behind the wing mirror. When we went to pick the car up we were told nothing would be done about that as it is standard? I don't purchase a lot of cars but I think when you spend over 16k on one that is not even 12months old you shouldn't expect to see exposed wiring..
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Review by confirmed purchaser

Matched my needs in a car perfectly

From the first email enquiry about a car I had seen to the part ex quote and final choice of car the whole process was simple , clear, met all my needs and resulted in receiving my new car in a week! Helpful staff at Jennings Ford Direct and car delivered personally to my home .
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Review by confirmed purchaser

Superb seamfree surface from start to finish.

The response to my original online interest was quick. The initial Sales lady was very professional and friendly as was the subsequent Sales Manager. I would recommend Jennings Ford to anyone.
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Review by confirmed purchaser

Best in class

From contacting the garage to collecting the car can only express the experience as professional approach.
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Review by confirmed purchaser

a refreshingly good car buying experience that was spoilt only by the poor way in which my new car was valeted.

A very easy and friendly car buying experience. Staff were polite and friendly and made the process of part exchanging a pleasant experience. What I thought was a good car buying experience was spoilt by the fact the car hadn't been cleaned very well. During the handover I could see Brown marks on the inside of the windscreen and on parts of the interior trim. I asked the salesman if I could borrow a cloth and he asked somebody to deal with the dirty interior. Even after pointing out that the car hadn't been cleaned properly I drove away finding that the interior hadn't been cleaned properly. The poor quality valet was even more evident when it rained and the paintwork didn't react as a recently polished car would. A small amount of polish applied to the paintwork would have caused rainwater to bead. It would appear that my new car has had little more than a wash and a quick wipe down. Very poor. I would highly recommend Jennings Ford and the sales staff but think the vehicle prep team are letting the side down.
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Review by confirmed purchaser

Picked up car, not cleaned and smelling smokey!

Picked up car, yes second hand as we were told, but still over £6000 worth of second hand car. Travelled almost 200 mile to collect it. Not cleaned at all on the inside and washed but certainly not waxed on the outside. Now I know as we were told its a second hand car but the very least I would expect is for it to be clean.
Anyway, nice car, friendly people.
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Review by confirmed purchaser

outstanding service

From the second I walked through the door the staff were very helpful. The salesman I dealt with was Chris, he was very knowledgable and bent over backwards to help. I had already seen a car on the website I liked so Chris gave me the key to have a look with no pressure. We then got down to business, Chris did his best to get me the best deal possible and explained all of the options avaliable. I went back the next day to test drivethe car and loved it. From agreeing to buy to getting the car it took a week. Chris went through all of the features of the car and how they worked, I even called a few times after getting the car to ask questions and he was more than happy to help! I couldn't rate the service and car more highly
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Review by confirmed purchaser

GREAT SERVICE, GREAT CAR

Was encouraged to use Jennings by previous reviews and all went well - couple of small issues but both got speedily sorted out with no hassle (MOT not sent with car, this was posted later and no wheel nut, we purchased this easily and were reimbursed). Car was delivered safely and on time to our location in Hampshire. Only had the car a few days but no regrets so far!
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Review by confirmed purchaser

good friendly service

Mark was very helpful service was excellent would recommend to my friends,
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Review by confirmed purchaser

Definitely a 5 star service.

Buying a car from Jennings is an easy, friendly experience - from the initial contact to picking up the car is a pleasure.

Jennings Ford Direct

About this company

National stockist of new and used ford direct cars, special offers and deals available from Jennings ford Direct. UK's largest Approved Ford Direct stockist. Wide selection of nearly new used cars for sale, visit our website and subscribe to our facebook page for the latest info from Jennings ford direct.

Visit Jennings Ford Direct

0845 020 5918

Call us on: 0845 002 0601
We live here: Newcastle Road
NE34 9PQ South Shields
United Kingdom

Category

Jennings Ford Direct is ranked 12 out of 50 in the category

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