Bought a pentax k30 from Oxford st today but was told on trying to pay that my bank card had been declined by the till ... Very od .. Pay with a c card instead. Alls fine . Upon checking with my bank there is no probs with my card and on top of this the 50.00 cash back we were told was on this product by the lad in shop is out of date and we cannot claim . Whilst trying to buy bundles with this camera we found out they don't have stock of any memory cards AT ALL bearing in mind this is a camera shop this is unacceptable . Ok so we saw this Peter jones clown on tv spouting on how he is going to turn this dinosaur around well He hasn't YET and I would urge you to not waist you're time and money in their stores until this clown puts his money and more importantly his time into getting things right . Today he pissed of the wrong consumer .watch this space.
Since going into administration Jessops has been re-launched. I hope that people will give it a second chance, as from my experience in the last few days, they appear to have retained the good staff, and hopefully dropped the worse!
Peter Jones' aim apparently is to offer online prices on the high street, let's hope this rings true; a few items I eyeballed appear on a par with prices, certainly not way above as I remember from before.
Used the website to pick up and collect a £1800 Canon Lens. Arrived at the store and the member of staff accidently dropped the box it on my foot. "Its will be alright its well built" I said I won't have that one, despite having the warranty. "Don't think we have another in stock". So I opened the box and made a mental note of part of the serial number.
The manager came over to see what the fuss was about. I explained my point and he offered to check the store room, taking the dropped one with him. He came back a short while later with a 'replacement'. I opened the box and it was the same one! I asked if he was trying to insult me. He refused to answer. I suggested that if this is a different one then go and get the original from the back and leave this one here. He claimed that it had been put in the skip.
I suggested that they source me another by the end of the day, the manager said it would be about an hour. I accepted but smelt a rat. I went to the display cabinet and noted down the display model's serial number.
After 40 minutes I got a call, the lens is ready for you. I arrived and asked the manager if this was the display model. He looked at the ground and said no. I added that if the lens you are now trying to sell me is this number (handing him the number I had written down) I would be contacting the head office.
The manager went to the back to collect the lens and claimed that it had gone missing.
I demanded he arrange a fresh lens be sent from another store within the hour. Again he accepted. But this time I insisted he make the arrangements infront of me.
50 minutes later a member of staff from another branch arrived with my lens. I asked if the manager would finish the transaction but was told he was 'busy'. So I moved a display camera till the alarm sounded and he came running over.
Got given a filter and decent SD card as compo.
Oh and the manager doesn't work there now.
My boyfriend went to the trouble to buy me a telescope as my Christmas present, Much to my excitement I opened it and was so happy only to find that when iIopened the main packaging the smaller boxes in side with all the separate parts looked like they had been opened already and alot of the parts were missing, there was none of the lenses, no erecting eyepiece, no 3x Barlow, no moon filter and no electronic red dot finder, which basically meant that it was unusable,
The next day I took the telescope and the receipt back to the Eastbourne store and approached one of there sales assistants and explained that alot of the parts were missing and I must say he was to be honest really unpleasant, he treated me like an inconvenience, in a strop he carried the box to the till and asked one of the other sales assistants what to do and they said they didn't have the missing parts so ended up having to give me the parts from the one other telescope they had left in stock, the salesman went to get the accessories that iI needed from the back of the store and I asked him nicely if I could just check all the parts were there, in an attitude he empted the box so I could see and the red dot finder was not there so he ended having to give me the one off the display which I wasn't entirely happy with but I took it anyway, I think this was totally unprofessional, His badge said expert salesman when i should have said grumpiest salesman, he made me feel very small and didn't seem to give a dam , and not once did he apologies to me, i don't think anyone should be treated like that least of all a perfectly friendly customer in a shop,
I will not be going to jessops ever again until they employ some staff that treat there customers with a little more grace and respect , and to be honest a hell of alot more people think the same . I hate jessops !!!!!! beware of the bald guy in the eastbourne branch hes a very nasty person !!!!!!!
Ordered a Samsung Galaxy camera with a free spare battery/charger pack (you really need one!) on the Saturday before Christmas. I'd looked at the delivery info page and realised it wouldn't get here until Thursday. I was a tad surprised to find it delivered to my neighbour on Christmas Eve, ready for me to charge up and play with in the pub. OK Jessops, I've been a victim of your poor customer service in recent times - but well done this time.
I ordered print of professional photo, which has a lot of details in a shadow. When it finally arrived, after 9 days, it was terrible, picture is too dark and all details in shadow areas are lost. This was big disappointment as my uploaded photo was in great condition, prepared directly by the photographer, and looked great at his exhibition. On top of this print was 1cm bigger (51 x 71 cm), so it would not fit the standard frame without extra cutting.
I will not buy any prints from Jessops again. Wasted money, as I will need to reprint my photo elsewhere.
I purchased a Sony Alpha 37 from the Norwich branch, after being 'served' by a youth who had no idea how even to disconnect the display camera from the security system. I wonder in hindsight why I should have been surprised when he knew nothing about even the most basic aspects of this camera.
It was not in stock, so I accepted the offer of a 'layby' when one came in and left my 'mobile' number.
Before I had even left the City, I received a call telling me that the camera was now in stock, barely 20 minutes after leaving the shop.
I collected it yesterday, when I got home and went to wrap it (it's a gift) I noticed that the seal was broken on the box - WHICH WAS EMPTY!!! I 'phoned the store and the manager asked me to come back today.
I returned to the store this morning, and there was another customer before me in the queue who had also 'been sold an empty box' !!!
We jointly suggested that there must be some form of training issue - he relied that there seemed to be , and he wasn't aware of it until last evening......
I recently bought a new camera through Jessops website. Knowing nobody would be home to receive the package during the working week I opted for a so-called guaranteed Saturday morning delivery and paid the extra fee. The package never showed up on Saturday. On enquiring with Jessops I was told that the package was in the hands of Parcelfarce - had I known this at first, that would have been enough to make me take my custom elsewhere. As it was, it was several days later when I finally got my goods, having wasted a whole Saturday at home being assured by Jessops that the parcel would arrive and having had to ask someone to wait at home the following week rather than risk the package disappearing into the black whole known as Parcelfarce. I've still not received a refund for the extra postage they robbed me of.
Would I buy from Jessops again - NO!
I tried to buy a printed mug from their website and received n order acknowledgement with a link to trace my order progress. The link does not work and efforts to trace my order are relayed to an Indian call centre who fob me off daily with the same reply that my order is being processed-nobody will give a readiness date nor any concrete information. Its a complete shambles-I purchased a similar product from Truprint who were terrific and very professional. jJst don't give Jessops your money.
5 months ago I purchased a mid-market Canon SLR from Jessops. 2 months ago it developed a fault which means it failed to focus properly. It was brought to the shop with the purchase receipt to be sent off for inspection/repair. It took a long time in the shop because of their out-dated computer system and that they wanted to take a copy of the receipt.
2 days ago I received a letter (with typos) from Jessops saying that it was returned to the store because of a lack of proof of purchase.
I rang Jessops customer service who informed me that the 'repair manager' had finished work - this was 4.30pm, and whether I can call again the next day. I tried again the next day and was told to call the local shop - no answer. I called the call centre again, and was given a local number to call the store - it just rings out (01216162162). I again tried the number given on their website - which inevitably says 'The store is busy, you will now be transferred to our call centre'.
Again, I was transferred to the local store via the call centre, who assured me that they would look into it. It transpires that they did not link the receipt to the repair job - and it has taken them 3 or 4 weeks to notice that. That sounds completely illogical to me, because they would not have taken the camera in at the shop if I did not have a receipt, and if it was taken in, then it must have a receipt!
I have already paid what is considered as a premium price at Jessops to other outlet because of their reputation. I now know better. We will be going away for out winter holiday in 3 weeks' time, and it looks like we will be going without our SLR.
I am regretfully compelled to write to you this letter to inform you as the new CEO of Jessops of the disgusting and diabolical treatment I have received from Jessops throughout this past year and the discrimination that I have had to suffer as a disabled person because of this.
On Boxing Day 2011, I visited the Belfast branch of Jessops to exchange a lens that I had received for Christmas as two people had purchased me the same lens. It was exchanged for a Tamron 90mm macro lens however upon returning home I discovered that this lens was faulty and would not focus or lock on to any focus point. The lens was returned and exchanged for a Canon 100mm macro lens, however the sales staff concerned failed to provide me with accurate advice with regards to the suitiablity of this lens for my purposes. The lens was subsequently returned and exchanged for a Tamon 17 – 55 wide angle lens (after considerable weeks arguing the case with head office as Jessops Belfast refused to be of any assistance with this matter).
However a few months down the line, the lens developed a fault. I contacted Jessops head office again to register my complaint and it was arranged for the lens to be replaced with a different lens at my home as I am a disabled person, however during this process, (the Associate sales director who dealt with the case) was bullying and threatening towards me. I specifically asked for a Japanese copy of the canon 17-85 lens however I was informed that Jessops only sold the Taiwanese copy of this lens (which had several known faults/issues) I informed the director that I did not want the Taiwanese lens and if he could not offer me the Japanese copy then I would request another Tamron 17 – 55mm lens. The director blackmailed and threatened me stating that it was more or less accept the Taiwanese 17 – 85mm lens or nothing would be done for me. I accepted this lens however upon receipt of it discovered that severe vignetting occurred when any polorising filter was fitted. As my photography in the main is landscape photography, this was not suitable for me so I contacted The Director again to have the lens exchanged for a lens that was suitable for me however he was aggressive towards me and bullying and threatening to me again stating that if I did not return the lens to the Belfast branch and accept a refund then he would do nothing for me and that would be the end of the matter! The last communication from The Director was when he telephoned me and told me aggressively that my custom was no longer welcome at any Jessops store or online.
This week I have received further email correspondence from The Director which included a threat with the police and also confirming in writing that he has a disregard for the Sale and Supply of Goods Act as he has stated that Jessops will refuse to offer any assistance in the event of any future issues.
I have also sent in writing a Data Protection Act disclosure request of which The Director has refused to acknowledge.
The Directorhas acted inappropriately just because I have the stamina to stand up for my legal rights under the Sale and Supply of Goods Act. It is not my fault Jessops staff provided me with inaccurate advice, it is not my fault that products sold by jessops malfunctioned and it is not my fault that The Director has taken this vendetta against me so much so that this is tantamount to corporate bullying.
The Director has left a disabled customer disgusted at the way he has been treated by a company of whom over the years has spent a considerable amount of money in with Jessops. I will certainly not be giving jessops my money again
I brought a full camera kit including lenses nearly £1800 to start up my photography.
Management attitude and mis-information
The management were so rude at the Kingston branch when I asked for more information providing with such garbage as you can claim 75% of the insurance after two years?!?? So I rang the insurance D&G who were great and said that is simply not the case (there was nothing on the insurance papers to suggest it).
Then they had the audacity to tell me that I can claim £125 back from Canon through cashback. Went online to Canon and could only claim £45. If you don't know just say you don't know!
Packaging and damaged prior use
They sold me a camera that was not in a sealed box and camera lens that the hood was damaged. Are they just playing with the camera's in the warehouse..
The only good thing was the ability to try lenses and get a feel for the camera but to be honest I think I would rather go into any other store from now on. Oh and to ask for advice I rather use google and other stores..
Simply is not good enough - I would rather use eBay to buy goods then deal with the service at Jessops.
They lost quite a few customers from my friends and family.
Best of luck Jessops!
Terrible Customer care! Have no idea how to deal with a customer.Bought 650D from the high street shop but the staff were unfriendly and not professional.After I bought a sdhc card from online and waiting two weeks for delivery when i asked for refund they asked me to wait more for until they canceling the delivery order from the parcel agency.I am surprised to know that jessop's doesn't give any value for customers money and time!
Visakh L G
If you think you will be supported by a so called high street name forget it I bought a 5d mk111 which has developed a fault they are so deliberately evasive
real chuckle brothers to canon to Jessops so utterly unprofessional so un customer friendly , they answer the phone for a sale do they ring back when their is a problem
no way!! you have to chase and chase better shop on ebay and take a less risk this company will go belly up soon just like COMET big fire sale on its way
As per my previous review, have just had another set of pics from jessops, easy to upload and it arrived within 3 days, good quality, no complaints. I have also had a great photobook from them, really superb quality, can't wait to give it as a gift.
Just off the phone from an apologetic Jessops in Inverness. I had an accident with my Nikon D5100 purchased from Jessops a few months ago fortunately with their insurance package. In August I unfortunately had an accident and the camera was damaged, but hey no problem with the insurance. I placed the camera with Jessops on the 16th of August and was told it would take at most a month. I waited a month and phoned , I was told 5-10 days .10 days later I phoned to be told by the branch manger," not to call us we will call you" , but that her understanding was it was waiting for a part. Just in case i phoned today to be told something had gone wrong Nikon did not receive the camera until the 17th September (that's over a month since I gave them the camera. This was the fault of a courier. They no longer use this courier I was told. They them offered me a free canvas (That was vaguely insulting a camera loan or replacement would be more appropriate) as compensation for their delay.It will now be a fortnight but they have spoken to Nikon and asked them to prioritise. So the repair if completed will have taken over two months. I have spent nearly a thousand pounds in Jessops branches in the last few months and in the North of Scotland they have a monopoly , but I know that I will be ordering my cameras and supplies in future from anyone but Jessops if they cannot resolve this quickly. I also will make use of my contacts in the local media to warn others of the poor service that exists. I am concerned that staff have not been attentive and that were not totally honest when I contacted them initially.
We ordered two large canvas prints in-store and a block print from Jessops in Meadowhall, Sheffield. During the transaction, we were told that the canvas printer was broken and that the part would arrive on Saturday or Monday (we were shopping on a Friday), so all well and good. No sign nor call from Jessops by Monday... nor the following Monday... we called them, and were told, the part still hadn't arrived but was due that week. Called the following week again... still no sign of the part or more to the point, our prints. What annoyed me was that they were willing to take our money in advance for a product they were not in a position to supply, when we had plenty of shopping alternatives. Obviously, we would have gone elsewhere except for payment had already been taken under outrageously false information about delivery times. To top this off, when we called to inquire, they only have a premium rate line so we were charged when trying to find what the hell they were doing with our money / prints. So now we have to trek over there and get a refund and shop elsewhere.
Totally unreasonable behaviour and awful customer service.
I would never shop at Jessops again. Their Reevoo reviews are not true, I gave poor feedback, but according to REEVOO through Jessops website gave 10/10, which has been changed and is untrue.
I ordered a Canon DSLR camera 18.8.12, with overnight delivery. 5 Days later still no delivery. As I was going on holiday cancelled the order. I'm still waiting for my money to be returned over 5 weeks later.
My advice go else where and you will have a camera and won't have paid for it twice.
I bought a Nikkon coolpix S4150, it worked for a few days until the battery ran down, I found I could not charge the Battery. I took the camera to the Abingdon store and demanded a replacement, they were useless and refused to give me a replacement or a refund, so much for the 30 day no quibble policy.
The put a new battery (which was fully charged) into the camera and said it was a battery fault, I did not believe them but they would not replace or refund, I used the camera for the next few week and when the battery ran down I could not charge it again.
I phoned customer service who said since I had the camera for more than 30 days I could only send it back to them for a repair.
The Camera was faulty on the day I received it so the sale of goods act should apply, the customer service rep said the only way I would get a refund was to take them to court.
I am currently in the process of doing just that.
DO NOT DEAL WITH THIS COMPANY
They do not even respect the law.
The words I would ideally like to use in this review I would get into trouble for.
Don't have the items in stock that they advertise.
Waiting 28 days for delivery if you order it - whats the point, ordered same product from a different company and got it the following day.
Refuse to refund the gift card that I bought with my own bank card as apparently it clearly states no refunds. The small print on the card only says ' this gift card cannot be exchanged for cash' I did not ask for cash, I wanted the money refunded to my card, as they could not provide the items my husband wanted, for which he was using the card. I bought it for him as birthday gift
Obviously too stupid to understand the difference between giving someone else cash for the card and refunding the buyer of the card. Dumb Dumb Dumb.
Now I have to check the consumer law about refunds within 21 days of buying an item and force the issue.
Niether I nor my husband will ever use or recommend jessops.
Anybody else I can talk jessops down to I will
This is about the Basingstoke Jessops store.
I had the worst customer experience of my life at Jesspos Basingstoke. Please avoid this store.
On arriving to pick up pictures that should have been ready the day before, the sales staff didn't seem to know what he was doing and was searching through dirty plastic boxes on the floor. After searching for about 20 minutes he asked the manager, who was too busy too answer him properly. I was with my wife who is nine months pregnant and we didn't have the time to hang around so just asked for a refund as it was clear the pictures hadn't been printed.
We were told only the manager could issue a refund but was too busy at that time so we decided to return to the store later.
We returned around 40 minutes later. On asking for the refund we were quite rudely told no refund can be given as the pictures had been printed. (What they had done is printed them while we were away in the 40 minutes) We argued that they should have been ready yesterday and the service was not what we had paid for. He insisted that no refund would be given and demanded we take the pictures (which were no where to be seen at this point).
I decided to call him up on the pictures and he went and took them off the printer! Not from an envelope so it was obvious they had just been printed. I inspected the pictures, some were badly smudged, they were still warm from coming out of the printer and the finish was gloss and not lustre as I had requested.
I said this is just not acceptable I want my money back. The manager then said if you don't take the photos are you saying I can have them and I can do what I like with them. I raised my voice concerned at what he was suggesting saying no they are to be deposed of correctly (there were personal pictures in there including scans of our baby and photos of a friends wedding)
He THEN verbally threatened us that if we did not take the photos he would 'do what he likes with them'! Shocked and disgusted at such appalling customer service we left the store, telling him that we would be contacting head office about this, my wife was extremely upset.
We have complained but as of yet no photos, no refund and no apology - completely disgusting behaviour - please avoid this store.
Installed all the software to order photos, spent over an hour checking and arranging photos and options, went to order as a new customer but the software would not let me proceed as a new customer. It did not say I could not proceed as a new customer, nor was there any guidance as to how a new customer should proceed.
Went to Jessops website, registered as a new user as I figured that was the problem and received e-mail confirmation.
Returned to order photos having refreshed the system but still could not put the order through!
Tried to change password then as that seemed to be the stumbling block, and a message appeared telling me a new password had been sent... But you guessed it, no new password arrived.
What a waste of time. Have uninstalled the programmes from my computer, I will take my custom elsewhere. The managing director must be determined to see the business flounder.
No stars. And why should I inform Jessops of how poor their service is?
I reserved a Cannon 1100D SLR camera through Jessops online to collect at store. When I did this I was given an option of pickup days and stores. I selected Saturday as I live 26 miles away from the store and work 9-5. I received an email confirming my order stating collection from 9.45am on Saturday. It also said I would be emailed when it was ready for collection (which I presumed would arrive sometime Saturday). I didn’t check for an email because as I had to travel I wanted to make the most of my time in the city. When I got to the store they told me that the camera was not in stock yet. Why are they advertising a date if they cannot deliver on that date? I went away rather unhappy.
The confirmation email stated that the camera would only be reserved for 3 days. I emailed the collect@store address asking what I needed to do so I didn’t lose the reservation as the camera hadn’t arrived at the store yet. They emailed back saying the goods we were ready to collect. I decided to ring the store to check that the goods had in fact arrived and to reserve them for longer. Good job I did as I was told that the camera was not there as it had been discontinued and the last one they had in store was back in April. They would not be getting any more in. In other words they advertised a product that they did not have. FALSE ADVERTISING
Both times I spoke to staff in store they tried to sell me the same camera with a different lenses at a higher price. They would not budge on price and the store manager said that he could only offer compensation in the form of discounted hardware SD card if I bought a different camera. However, the discount wouldn’t be much. Pathetic considering a number of items are discounted when you place an item in your online shopping basket anyway.
I have spent time and money (fuel, parking, train fare and phone calls) chasing a non-existent camera. If I had not rang the store to check the information I would have wasted yet more time and money on a pointless trip to collect a non-existent camera.
I asked how I could complain to head office both when I visted the store and when I rang them, the first guy said that there was no complaints dept and I had to complain via the store. I later found a complaints email address online. The second guy told me that any complaints simply get passed back the to store.
The response I got from Jessops when I emailed them was dismal. I sent one email when I couldn’t pick up the camera on the date specified and a second when I found that there was no camera. The responses were extremely similar. They probably have a standard email that they modify slightly taking little responsibility for the appalling service.
This company doesn't even deserve one star. They have lost my custom.
Ian Bd found this review useful
I recently tried to order myself a Nikon D5100 from Jessops to take advantage of there 0% finance. Right from the start I had problems, the camera was show in stock for home delivery on Jessops website so I chose this option, I did all the finance paper work online everything went though fine and the order was placed. Later that day I get a email saying my order has gone out of stock and would be delivered within 10 day rather that the next as advertised. At first the extra delivery didn’t bother me I had plenty of time before I wanted to use the camera but them popped into one of Jessops stores a few days later and asked if they could confirm a delivery date which they couldn’t but they were helpful enough to say they had had the camera in stock on the day that I order it but this hadn’t been shown on their website. I contacted them a few time each time to the greeted by a idiot that clearly didn’t know what they were doing, eventually without updating the tracking or emailing me and attempt was made to deliver the camera but as I didn’t know it was coming no one was available to accept the ordered, for some reason rather than leaving it with a neighbour or post office it was returned to jessops. I phoned Jessops to get it redelivered but they then claimed there was a problem with the address so couldn’t deliver. After several more phone calls (which aren’t free and they keep you waiting for ages and don’t phone back when they say they will) I went in to there store again to be informed that there again wasn’t any D5100’s in stock so mine must have been sent to another customer after it was returned and I’d have to wait up to another month for delivery. I then decided to cancel to order as by this point I was fed up with them so I asked the guy in the shop but he wasn’t able to do it so I phone Jessops again to be told ‘the systems down at the moment we’ll give you a call back when its working’ needless to say that call never came so I emailed Jessops and the finance company saying I want to cancel everything as they are unable to fofill my order, again I have heard nothing back from them so I guess I’ll have to phone again and just keep an eye on my bank to make sure they don’t try and take any money.
Ian Bd found this review useful
If anyone reading this is holding Jessop’s shares I recommend you SELL. Companies that operate like this do not survive for long.
I wanted a Fuji X10. Saw it on Jessops on line for £350. Not a bad price. Drove ten miles into Manchester to buy one. Simple enough you would think?
“Oh no sir! It will cost you £380 in here! That’s an online price”
I tried to explain that it was far more profitable and efficient to sell me one there and then at the price specified on their web site and I could take it to avoid the delivery process”.
Absolutely no way was this chap going to put £350 of my money in his till in the middle of a recession so I was sent packing.
I went home and decided to buy it on-line. Paid my £349 with my debit card and read the e mail I immediately got. Delivery would not be next day and it would be around 10 days time!
Next morning I checked the tracking number and it hadn’t even been processed. So yep it looked like nearly 2 weeks until I would get it. ( Note to Jessops logistics manager: I could get this camera in 5 days for 50 quid less from Thailand)
I called their H/O and said could I pop and collect it from a local store rather than wait 2 weeks. “No problem sir! That’s all done now. You can collect from Stockport, here’s your ref number”
Ten minutes later I get a call. “ Hello sir I’m calling to tell you that your ex demo camera will be boxed and waiting for you”. I replied “Oh no it won’t. I don’t want a second hand one that’s been mauled by half the school kids in Stockport. Where is the nearest new one in a box?”
“They have got them in Manchester sir. Just turn up there and collect it!”
Brilliant! It had had taken 3 attempts to give Jessops £350 but it looked like it was about to happen. BUT a little voice in my head advised me to call before we set off for the second of a 20 mile round trip. My little voice was correct...
“Ooh I’m sorry sir you can’t just come in and collect it. I’ve never heard of that procedure before.”
I explained his H/O had said it was OK. So had the Stockport branch and it was called pay and collect on their web site and that I had a reference number.
“Do you have the camera in stock? “ I asked, saying the manager at Stockport had told me to drive there and one would be waiting. (You now where this is going don’t you....)
“Yes sir we have a demo model but you can’t have it”.
I tried to ignore the red mist that was descending and the shooting pains in my frontal cortex to advise him that he was not to worry himself anymore and to go and sell someone an SD card and that I would cancel my purchase with his H/O. This did not phase him and he clearly had been absent the day they had taught his class the relationship between paying customers and job security as he simply said “Okay”. Their H/O advised me that my payment had not even been taken. (Why was I not surprised?) As the person tried to explain that their system showed they had one in Doncaster (a 60 mile round trip) I just hung up.
Twenty minutes later I bought one at PC World.
Sorry Jessops but you really are doomed. Why?
1. You’re online prices are misleading.
2. Your delivery times are misleading
3. You do not hold enough stocks.
4. You are not going to keep people happy by selling them second hand goods (AKA Ex demo stuff)
5. You do not have a clue about your primary purpose e.g how to sell products; you are far too entrenched in all of the procedures and protocols that your useless senior/middle managers sit around dreaming up all day to justify their roles.
6. Your staff do not have a clue how to close a sale. There was me with £350 burning a hole in my pocket actually standing inside one of your shops asking for a product and you still didn’t manage a sale! I know ten year olds who would have taken my money off me.
7. You tried (unsuccessfully) to sell me a camera for £350 with a ten day lead time when it took me 5 minutes to find a far shorter lead time a lot cheaper elsewhere. Google your competition occasionally guys – all your customers do.
Ian Bd found this review useful
My first experience with Jessops and not a good one. I went into the Basingstoke branch today to make my final decision on either a Nikon or Canon DSLR, the chap who served me initially was very helpful and let me try both the cameras I'd shortlisted, but having pretty much decided on the Nikon which was a competitive price compared to elsewhere even online, I said I'd take 5 minutes outside to discuss it with my wife before going ahead or not. Being the end of the day the sales chap dealing with me said he was finishing for the day but if i came back another colleague could sort it out, which was fine.
I went back in and said to the colleague that I'd take the Nikon with the intention of using their 10 months interest free offer (on anything over £299). At this point the accessories topic was bought up, I needed a new SD card but wasn't desperate and made it clear there was no way I was paying anything like their (frankly ridiculous) price for an 8gb Sandisk Extreme class 10, £40 at Jessops against £6.50 from Amazon, especially as I was spending ~£500 with them.
The new sales guy went to speak to his manager and instead of coming back with a reasonable price on the card, he came back with an offer of about £60 for the card, a case and a UV filter, the latter two I didn't need and were almost certainly also vastly overpriced to start with, so after another visit to the manager which knocked a tenner off the same package, I said I'd just take the camera. At this point I was told they couldn't offer me the interest free unless I bought the accessories as well, even though the posters clearly said any purchase over £299. Eventually I walked out and they lost the sale, trying to subsidise reasonable camera prices with stupidly overpriced accessories and trying to force customers into buying them with the interest free carrot is simply not on, no wonder people prefer shopping online when the high street treats you like this.
Ian Bd found this review useful
I used the jessops on-line site to order a 2x tele converter for my Nikon DSLR.
The service was excellent, product well described and arrived next day perfectly packaged.
Price was very competative and I belive this is actually a known 3rd party item branded as Jessops so you get good quality at a lower price.
Very good experience and Jessops are one of the few hig-street chains that have translated into an on-line retailer very well.
What a shower! Had the need to send this email to customer services this afternoon. Needless to say I will NEVER use Jessops for my photographic requirements.
Dear Sir / Madam,
My wife and I had the complete misfortune to decide to enter your Truro branch on Tuesday 26th June, at about 1.15pm, with the intention of purchasing a Nikon D3100.We entered the store and noted that there were 3 staff, all neatly attired in their Jessop uniforms, on the shop floor. The male member of staff was attending to a customer; however, the two female members of staff weren't engaged with any other customers. One was near the rear of the store, close to the till pottering about whilst the other was on the left hand side of the store seemingly unengaged in anything of any purpose.
We went straight to the camera of our desire and spent the best part of 10 minutes examining our intended purchase. During that time not one member of the branch's staff approached to inquire if we required any assistance or advice. This puzzled us to say the least but what really and truly irked us to the point of offensiveness and rudeness was that not one but two customers, who walked in to the store after us, were attended to by the female members of staff!!!!!! Unbelievably one of the customers, a gentleman, was stood no more than two feet to our right! To say we were gobsmacked at this is a complete understatement.
We value customer service very highly and when things go smoothly we believe in positive feedback. Conversely though when things are not to our satisfaction then we will, equally, pass comment.We found that being completely overlooked, for no apparent reason, by your staff to be distasteful in the extreme. We felt totally unvalued as a potential customer and completely disregarded; in fact we're still feeling enraged by the entire experience. We couldn't have made it any clearer that we were interested in this particular camera, we were stood by it for long enough and both of us had the display model in our hands as well!!!!
We now feel 100% offended that our custom was deemed by your staff to be not worthy of their attentions. We had the cash to make the purchase but the inactions of those on the shop floor this afternoon ensured that the afforemention pound signs remained in our pocket and accompanied ourselves out of the door we had the misfortune to walk through some 10 minutes previously.
We can categorically state that we will NEVER use Jessops ever again for any of our photographic requirements because of our poor experience of this afternoon!!! Out of principal we will now do our best to share our negative experience with as many people as possible via as many medias as possible.
Not only were we looking to purchase the camera but the ancillary items such as a memory card, camera bag, tripod and shutter release cable today. In a few months' time we were looking seriously into investing in an 18-270mm Tamron lens. Congratulations to you as a company if you can pass up on nearly £1000 worth of business in these tough economical times.
As a last note we have now purchased our Nikon D3100 from a local independant photographic store who offered a good deal with excellent, friendly customer service; something, based upon our experience, that the staff in your Truro branch are completely incapable of doing!
Yours in complete disgust,
Ian Bd found this review useful
Following a bad experience with Jessops On Line I contacted the CEO to inform him of my poor experience and treatment. That very same day he telephoned me twice, even with the knowledge that I had already purchased the item via a retail branch. He apologised and informed me of the future stream-lining of the On Line operation and resolved my issues in a very professional and personal manner. I have been left very impressed and look forward to seeing how the On Line service will operate in the future. My faith has been restored.
When purchasing my Nikon camera, I included 3 year insurance cover. A couple of months later, I dropped and damaged the camera. I brought it into Jessops and as promised, they sent the camera off for repair, saying that it would take 4-6 weeks. 2 months later, (after a lot of chasing up) I receive notification that my camera is fixed and ready for collection. On returning to the store to collect my camera, I realise they have just returned it, without actually fixing ANYTHING and without any reason as to why. Store assistant says she will phone up the next day and enquire, meanwhile putting it on a priority list to get it repairs asap. Another 2 months down the line and I have heard nothing, despite sending numerous emails and calling into the store (saying that it is still "in for repair") What an absolute JOKE. I will never buy from Jessops again, I would definitely never recommend it!
I have been for the last week trying to get a refund and they still refuse to pay. No one returns calls I have asked to speak to a manager for the last 10 days and not one word of communication either in writing or a telephone call from a manager, very poor indeed. To compound all of this the GP-1 they sent me was faulty and when i returned it they failed to replace and when they did send a new one it was too late as i was travlling overseas. I cancelled the order and they said i would get refund in a couple of days, and nope nothing received. No apologies or anything. I am awaiting a call from Jessops this morning, lets see if I get my money back and any compensation for all the grief caused. From reading the reviews i doubt i will get any compensation as it seems they do not value their customers at all.
I will never use Jessops again unless they pull a massive rabbit out of the hat this morning with their telephone call!
Ian Bd found this review useful
Ordered a Panasonic Lumix TZ20 - in stock - next day delivery on Sunday. Thought great - will ship on Monday - I'll have in time for holiday on Tuesday. Got email confirming camera had shipped on monday and thought great!. Waited in Tues AM, then decided to check Yodel site with dispatch number - and guess what - Yodel hadn't even picked it up yet. Called Jessops and couldn't be told what the problem was - but person I spoke with offered to check and call me back. 30 mins later and no call-back - so I call nearest Branch Shop (Edinburgh) and they have 2 in stock and will reserve one for me - great I think - all I have to do is to call Jessops and cancel my original order and then go to the shop to pick the camera up. WRONG!. Even though the camera was still with Jessops, because the shipping label had been printed, my card had been charged, and they could not refund me without them delivering to me and then my getting an RMA from them. At this point I loose the plot and demand to speak with a manager, who promises to call me back in 30 mins. 1 hour goes bye, and I call them back and am now told that they have spoken with the Edinburgh shop manager and ok'd it for me to collect the camera from there - great!. Jumps in car - drives about 30 miles or so to shop to be told they don't yet have email to authorise release of camera, and I end up waiting for about 20 minutes whilst it comes though. I asked how they were going to compensate me for the inconvenience and was told the manager would call me back on my mobile. When I get home there is a message on my answering machine asking me to contact them again (it's an 0845 number). I'm away on holiday early tomorrow morning, and to be honest, I just can't be a*sed to fight for what - a free memory card or crappy case. Before anyone thinks that I'm just a whinger - you couldn't be more wrong - I've complained probably less than 3 or 4 times in my entire 53 years on this planet, but this truly takes the biscuit. Is there a lesson to be learned here - you bet there is!. DO NOT BUY FROM JESSOPS ON-LINE, AS THEIR CUSTOMER SERVICE IS PROBABLY THE WORST I HAVE EVER EXPERIENCED, AND THAT INCLUDES UTILITY COMPANIES AND SKY!. I'll never buy from them again, and will be giving my custom to smaller local companies who give personal service from now on.
I have always used Jessops for my camera needs. I have again used them to upgrade my Canon and I decided to use there reserve and collect service as my property is difficult to find. the item arrived a day early and I was contacted by Jessops by telephone and email to confirm my order had arrived and I collected my order no problems at all. The staff were friendly and also informed me of other offers which I took advantage of and bagged myself a cheap Canon battery again they rang me once my order had arrived. They were cheaper then elsewhere (discounted grey imports) but I know exactly what I'm buying and have a 12mth warranty.
Found the online ordering promised next day delivery until after the final step when it told me this wasn't possible for half of my order. After several phone calls with headquarters and the Leeds store (an example Jessops: "tell them (Leeds store) headquarters said they had to do it" Me: "Can't you contact them please" Jessops: "Oh no"). Next day delivery didn't materialise, I'm assuming because I cancelled half the order but Jessops cancelled the whole thing.... therefore the delay in email responses might have done this but I didn't want another expensive deadend phone call. I really wish I'd just gone to the stores in the first place. Even a round trip of 40 miles would have been simpler. After giving up on these two channels I contacted the Wakefield store and they were brilliant.
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