Jessops reviews

Jessops reviews

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3.1
from 0 - 10
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Disappointed !

We bought a Nikon AW120 from Jessops in Glasgow. It was the best price around and myself and wife agreed instead of ordering on line, we thought it would be best to buy it from a high street store. We bought the camera due it being a all weather camera and we were informed it was a good all rounder. We decided this was the one for us and we even shelled out for a high speed memory card. After a weekend in Edinburgh we reviewed 200 family snaps on the big screen. To my horror every photo was either low quality or blurred. I even played with the settings some more in accordance with the instructions, the photo's did not improve. I compared the photos with my Samsung Galaxy S4 which where far better, some thing was clearly not right so we phoned Jessops and they said it could be a problem with the shutter speed and bring it back to the store. So my wife did and they said they was no problem with it. They said the back light are not as good as the camera phones. Well, we always thought that a Nikon cameras would be far superior to a mobile phone, So my wife asked could she return it and get a full refund as our camera phone was obviously a higher quality. My wife was told abruptly by the store manager that a refund was out of the question, she insisted that she was not leaving the store until she receives a full refund on the camera which was of a poor quality and is not suitable for us. 30 mins past by, she was left stood around intimidated, while the store phoned a regional manger. My wife burst into tears and she informed me she was handled in a unprofessional way. Finally the manager said the best they could do was to refund part of the cash as a good will jestgure because it was classed as a used camera, bare in mind it was 5 days old and was in a brand new condition with all the packaging . We paid £279 and received £249 back. This was by far the worst shopping experience ever. And what a disappointment by both Jessops and Nikon. I think I will stick to online shopping in future.
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Never Shop There Again!!!!!!!!!!!!!!

It is now the 21 March 2014
I bought a camera and case early December 2013 as a Christmas present.
The Camera came fairly quickly but I have just cancelled the case today, 3 MONTHS after the order!
No communications to keep me up to date, I had to keep chasing them.
Un-polite customer services, little wonder this company went bust earlier sure their heading that way again!
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Really easy shopping experience and the lowest price!

Having read some negative reviews online , I had some concerns about placing my order with Jessops. I needn't having worried. My telescope was dispatched same day (tracking details provided) and it arrived as expected the following afternoon
Really pleased with both the product and the service I received. This product was £30 cheaper than some other outlets.Delivery was free (it was a big box!). Want more do people want? Don't believe everything you read elsewhere
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They talk a good talk, but their customer service leaves you wanting

Everything on the website has been carefully crafted to make you think they give great customer service but my experience was very disappointing.

I purchased a flash gun, it arrived before the email telling me it had been dispatched. Sadly there were no instructions. There aren't any on their website either.

An automatic email followed a few days later offering help if needed from their customer services team, I emailed, no reply. I emailed again (sometimes these things get lost), still nothing. Worst customer service I have experienced in a long time.

I won't shop at jessops.com again.
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Perfect!

I've read some negative reviews about Jessops and was slightly worried after ordering a Canon 6D online but from order to delivery everything was perfect.

I applied for finance in the morning and by about 2pm I recieved an email asking for proof of id in the form of a drivers licence, I sent off a copy to the finance company and about two hours later an email saying my application had been approved came through. The email also said that they had informed Jessops to process my order.

By about 5pm the deposit I put down still hadn't come out of my bank account and I started to think that maybe the next day delivery was not on the cards and I was going to be able to relate to the reviews that mentioned days of waiting for orders to be processed. However, when I got home from work, the order changed to complete and it said it had been dispatched. Sure enough my camera arrived the next day.

I felt well informed throughout the process as I recieved confirmation emails at each stage of my order which put my mind at ease.

Jessops worked perfectly for me and I'm now enjoying playing with my new camera. A job well done Jessops, thanks!
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Couldn't be worse.

Ordered a lens and two filters on Monday which were all in stock for next day delivery. Filled out my delivery details on PayPal, which didn't transfer correctly through to the Jessops system correctly.

No delivery on Tuesday, so I contacted Jessops who advised that the address was incorrect, so I supplied the correct details and advised it would be delivered the next day.

Long story short, no delivery by Friday. Even if I had filled out the address details incorrectly, which I'm fairly sure I didn't, the correct details were with them by Tuesday.

I cancelled the order on Friday and went to a local shop on Saturday and bought what I wanted there.

The only reason I went with Jessops was the free next day delivery! Stick to Amazon and pay for the next day delivery, it's much safer!
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Cannot fault their service!

I tried out several cameras in the local Jessops store and took a number of shots from each camera on my own memory card. Having decided which one to buy, I ordered online on the Thursday evening for delivery on Monday morning.

I was sent confirmation of the despatch and a tracking number. The camera duly arrived at 11.30 on the Monday morning.

The combination of free delivery and a local shop with knowledgeable staff is unbeatable.
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Misleading website and poor sales - don't want your business order J 21627216

Be aware of the following: I purchased a camera (Canon 6D kit plus aden lens) and tried to take advantage of the fact they were bundling a memory card and battery for free. Plus a 0% finance deal for 6 months swung me from John Lewis. It said instant decision and next day delivery. Reality was far from this. The purchase was made on a Sunday (expecting Tuesday delivery). I paid 800 deposit by credit card (accepted) but the finance was referred (assume due to out of office hours). Next day the finance company (V12) rang me on my mobile and asked some questions. They then sent an electronic agreement which I completed, did a 50p transaction and then emailed to say all was fine and sent confirmation to Jessops who duly emailed to say all was fine. However, later Monday pm another email from Jessops said the order was on hold requiring photo id but no instructions as to how they wanted it (an additional Jessops step). Spoke to Paul at Customer services on Tuesday at 9am (he rang me as requested) and he then explained that there was a further issue in that the free battery was out of stock so everything would be delayed (up to 10 days) as it had to be sent as a bundle (Camera and the 2 lenses plus free memory card all in stock). I could have just gone to the shop instead or better still John Lewis who will match the price. So too much hassle so I've cancelled and off to John Lewis. None of this information is shown on their website.
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Waste of Time

I ordered an item online under the premise that the item was available for next day delivery (because the website said it was). So, the next day I tracked my order to see that it had changed to 'Item on Back Order' - it wasn't even in stock!!! 2 days later, it was still on back order, so I cancelled, got a refund and ordered the same item on Amazon... the Jessops website is misleading and wasted my time. I won't be bothering again.
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absolute joke

I went in to collect christmas presents that were ordered and should have been delivered by 20th
Told me sorry but they havent been delivered... so my first christmas with my grandson has been ruined...

will not use jessops again EVER
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Staff Too Pushy

I went to Jessops to buy a Nikon camera. They matched the price to several other stores but as I was near a store I thought I'd pick one up rather than wait for delivery from another store.
I was specific with my requirements but the sales assistant was too keen and pushy for me to buy an extended warranty (although there is a free extra year warranty available from Nikon), and then accessories including spare battery, SD card. When I made it clear I just wanted the camera, his attitude was downright rude and during the payment was totally disinterested when I enquired about the warranty and money back offer from Nikon. He walked away from me before I had finished packing the box after checking for the warranty inside. Needless to say I shall not be returning.
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Low Quality

I purchased a Picture Clock for my Girlfriend. I uploaded a VERY high res photo and expected a high quality product, what i received was very low quality, with colours that did not represent the original and looked like it had been printed on a low quality printer . In addition when I tried to assemble the clock I found the the supplied mechanism (again low quality) was broken so I had to purchase another. I will not be using Jessops again.
PS I am a semi Pro photographer and understand High Resolutions and colour matching, - obviously Jessops do not. - Avoid
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Customer Service at it's best!

After going in to look at prices of DSLR's I found that they matched most shops, not necessarily the cheapest but definitely not the most expensive. However, this is not why I'm impressed, their customer service is outstanding. The Cribbs-Causeway store was very good. I was looking at the canon DSLR's and their staff were very helpful, they explained a lot. I can't speak for Jessops as a whole but the Cribbs-Causeway store is definitely one of the best I've been in!
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Did what they said when they said - what more can you want?

I had been on a pre-order waiting list for the Olympus EM-1 with my preferred supplier but they were having no luck getting any of the kit from Olympus, nor could they give me an estimated date when they may.

I spotted that Jessops were showing them in stock for home delivery, rang the customer support on Sunday 6th, they confirmed they were physically in stock and that, if I ordered then I would have the camera by Tuesday 8th Oct

So, I did and Jessops did. on time and as described

Same old Jessops that I used to enjoy using before they went to the wall. 9/10 for performance. My only slight niggle was that they didn't keep me as well informed as they may have done (although they did say that if I's ordered via their website it would have happened automatically)

Well done Jessops, keep it up
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Timewasters...same old Jessops

Absolute rubbish. I never really cared for Jessops before they went bust being vastly overpriced and their shops run by idiots, but thought I'd give them the benefit of the doubt this time. I ordered a Canon 6D body (£1500!!) because it stated next day delivery. Great...we were going to a wedding the next day after and then on holiday straight after that. Camera was not delivered next day as promised and when speaking to customer services they said that next day was not guaranteed!!. Didn't mention that anywhere on the website. They also couldn't actually tell me where the damn thing was and suggested that I pay again for another camera and pick up from a store 30 miles away!!! Now we will have to hang around for the next day's delivery from Parcelforce to see if it actually turns up at all and will no doubt delay the three hundred mile journey we have to make up north to get to the wedding. Peter Jones you are, in my opinion, an utter joke and so is your ridiculous takeover of Jessops. Give it up, let it go broke again and leave us all to continue buying from Amazon, you're wasting my time!
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Worst company

Update: This review is 2 years old now - apparently just published on trust pilot!
Update: I cancelled the order and bought the camera from Amazon.

Worst company to buy anything. Dont deliver on time and the worst part they blame the customer! Customer service after sale staff lacks experience and knowledge of what is happening and dont log issues properly.

Full story if interested to read:

Started from Staines shop when the sales tried to sell me the display model without any discount (staff didnt know they they deliver free online, they said will cost me £5). tried to buy online and the system didnt go through the purchase kept signing me off. Then decided to call and place the order. The sales person is good and managed to get all paper work for financing in the same day.next day they called to say all is fine and asked for the deposit and then said that the camera will be delivered in thursday. Its friday now no camera. Called them in the morning promised to send it on Saturday. Called in the afternoon, new operator and said camera is not sent and have no idea what i am talking about (she was very helpful in following up and pushed the product for saturday delivery). Waiting to see if it will be delivered on Saturday otherwise planning to cancel the order and lodge a formal complaint form.
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Don't bother.....go elsewhere!

Ok, so when you search the Internet, they come up with the best offers! I therefore chose a Nikon D3200 kit, which included a Tamron 70-300 lense and a Nikon Summer Kit. Chose finance which I was approved for, got all the emails confirming order received and being processed and thought great! I even paid for Saturday delivery (purchased at 12 noon on the Friday). Got a bit suspicious around 1600 as the delivery status was still "being processed" so have them a call just to feel reassured I would get the product. When I called them they said "oh issue with payment gateway" and said all resolved will get my order on Saturday between 8-12. At 1730 still nothing changed so gave them another call to be told "payment declined" but when he again looked into it said his error and would get my order on Saturday. Saturday came and still nothing received so called them, to be told "oh issue with payment gateway"!!! He couldn't commit as to when I would get my order but said " I can confirm you won't get it today"! Really, did he not think I didn't know that! I didn't eat a bowl of stupid for breakfast! I decided to cut my losses, cancelled my order and deciding where to buy my DSLR from next. Wont be jessops!! Waste of time, with poor customer service, and they appear to be incompetent. I would have thought being on the brink of bankruptcy before hand would have made them up their game....obviously not. Should have researched them on here before even bothering with them!
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Time wasters I will never ever come back to them again!

I have just cancelled my order with them because the way they do business is absolutely not acceptable! I wanted to buy Nikon D600 from them and I applied for the finance at the same time. First of all I was asked few question by the finance company they work with which is fair enough and when they approved the decision I received an email from their customer support asking me to contact them. I phoned them and they said they are not sure if they can release the order and I asked why is that and they said because the manager needs to approve it. The guy over the phone asked me what is the street name closest to my place of living and when I said one he asked about any pub close to me! What sort of ridiculous questions these are!? Then they said there is some sort of problem with my bank and they have to confirm some things with them. I was given a call by my bank asking whether the transaction I made was legitimate. I said it was. Then obviously nobody from Jessops bothered to give me a call so I called again. They asked me to provide a proof of address and my photo ID to make sure they sending camera to correct person. What on earth does that mean !? They were trying to turn that against protecting me as a customer and not sending a valuable item to someone else but this is a bunch of lies! Anyway I calmed down and I did what they wanted... guess what ? Obviously nobody called me back regarding my order. Sent few emails this morning and nothing back... I gave them a call and asked what is going on with the order. I was told it's STILL waiting for the manager to release it and they not sure if they can do it.... I asked to cancel my order what has been done. Someone here said that they don't want anything from you but your money. I would say they don't want anything from you,... even your money now! Absolutely no level of any service. I'm not surprised many of their stores have gone bust if they operate in the way like that. It's easier to open a brand new bank account rather than buy something from them. As I said I will never come back to them again I also sent an official letter to the Citizens Advice to find out whether that sort of practice is legal at all because when I requested to point me into proper sections in their T&C I heard nothing back.
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like waiting a long time for your order then order from jessops

I phoned Jessops up to place a order for Metz 44 AF-1 Digital Flashgun for Nikon, now this was on Tuesday July 30th, when I phoned up to order they said it would arrive on Wednesday as I placed my order before 5pm, it didn't arrive ok I understand that it may not always arrive next day, so I waited till 11.30 am on the Thursday then I phoned Jessops up to track my order, only to find out that it was stuck in the wear house and had not been dispatched yet, I was horrified to find this out, however a very nice man said he would get to the bottom of it and make sure that my flash gun would be sent out for Friday, he did phone back to say it had been sent out, now it is Friday and my order still has not arrived, I do not know if this is because of Jessops or because of their courier Parcel force anyway I will not be using this place as I have had to wait so long for my order, if they can't keep there promise why bother saying it
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Lame excuses from customer services

Just bought 'The Green Pod' from Jessops for £19.99. Picked up a Summer 2013 catalogue as well. When I got home the price in the catalogue was £7.49. Called them only to be told that the price was incorrect in the catalogue and that there was a price disclaimer in the back of it. Whilst accepting that there may be a price difference over time I would have contemplated £9.49 but not almost 3 times the price. Suggest it would have been better to have let Jessops go to the wall once and for all.

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Jessops Details

About this company

Shop online for digital cameras, digital SLR cameras, lenses, camcorders, printers, memory cards, camera accessories, camcorder accessories at Jessops

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Jessops is ranked 43 out of 43 in the category

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