Jessops reviewed by

Manchester, GB

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrible

I was wary of using Jessops in the first place because of their poor reputation and the fact that they are known for being rip-off merchants but I thought I'd give them a go since their advertised price online looked quite reasonable. However, their price was advertised with 'cashback'. This sounded o.k. to me. Pay £269 now and get £40 cash back later. I received the camera in good time but there was no information about the cash back. I looked back at the confirmation email and again - NO information. So I searched through their website to eventually find a large generic Sony cashback claim form which I needed to print out fill in and post to Sony. I thought that this couldn't be right so I phoned Jessops to ask what to do. After 15 minutes of being on hold on a premium rate number I'm directed to the same lengthy claim form. So actually there isn't £40 cashback available from Jessops if you deduct the cost of the paper, the ink to print it on, the envelope to send the form in and of course the postage. Added to that the 15-20 minutes spent on a premium rate phone-line being told that my 'call is important' to them and I have much less than £40 to look forward to. Moreover, I was of the understanding that 'cash' was 'cash' and not a card. However, you live and learn. Jessops are still rip-off merchants with poor customer service and in future I will trust my instincts and avoid them like the plague.
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