Jessops reviewed by

Bristol, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

poor repair service

Very disappointed in their repair service. On March 26th I sent a fairly new Canon camcorder in for investigation/repair under manufacturers warranty. I asked the store to mark it as urgent as my son needs it for a A level project. Instead of sending direct to Cannon they sent it to Thomas Cameras in the Midlands somewhere who they use as Cannon approved repairers. They had it for a week and then sent in by pack mule to Cannon Elstree. Desperate to get it back I phone the local store but they had no information at all, I called Cannon but they said they couldn't talk to me as Jessops were their customers (excuse me but I bought the camera from Canon and it's under warranty). I called Jessops HQ and all they could tell me was that Cannon had the camera and a technician would look at it "tomorrow" (Thursday 11 April). It's now Saturday and as still no one has told me anything about the status of the repair I called the Jessops Bristol and they couldn't tell me anything further, still no information on the problem, the solution, the cost if any, or any ETA. I'm afraid I'm not impressed at all by Jessops and Canon don't seem much better.
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