Express delivery charges a rip-off payment for services you don't receive.
I recently bought a new camera through Jessops website. Knowing nobody would be home to receive the package during the working week I opted for a so-called guaranteed Saturday morning delivery and paid the extra fee. The package never showed up on Saturday. On enquiring with Jessops I was told that the package was in the hands of Parcelfarce - had I known this at first, that would have been enough to make me take my custom elsewhere. As it was, it was several days later when I finally got my goods, having wasted a whole Saturday at home being assured by Jessops that the parcel would arrive and having had to ask someone to wait at home the following week rather than risk the package disappearing into the black whole known as Parcelfarce. I've still not received a refund for the extra postage they robbed me of.
Would I buy from Jessops again - NO!
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