Jessops reviewed by

Poringland, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Ill trained staff offering poor customer service.

I purchased a Sony Alpha 37 from the Norwich branch, after being 'served' by a youth who had no idea how even to disconnect the display camera from the security system. I wonder in hindsight why I should have been surprised when he knew nothing about even the most basic aspects of this camera.
It was not in stock, so I accepted the offer of a 'layby' when one came in and left my 'mobile' number.
Before I had even left the City, I received a call telling me that the camera was now in stock, barely 20 minutes after leaving the shop.
I collected it yesterday, when I got home and went to wrap it (it's a gift) I noticed that the seal was broken on the box - WHICH WAS EMPTY!!! I 'phoned the store and the manager asked me to come back today.
I returned to the store this morning, and there was another customer before me in the queue who had also 'been sold an empty box' !!!
We jointly suggested that there must be some form of training issue - he relied that there seemed to be , and he wasn't aware of it until last evening......
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