Jessops reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Dropping kit in front of the customer "I'll be fine"

Used the website to pick up and collect a £1800 Canon Lens. Arrived at the store and the member of staff accidently dropped the box it on my foot. "Its will be alright its well built" I said I won't have that one, despite having the warranty. "Don't think we have another in stock". So I opened the box and made a mental note of part of the serial number.

The manager came over to see what the fuss was about. I explained my point and he offered to check the store room, taking the dropped one with him. He came back a short while later with a 'replacement'. I opened the box and it was the same one! I asked if he was trying to insult me. He refused to answer. I suggested that if this is a different one then go and get the original from the back and leave this one here. He claimed that it had been put in the skip.

I suggested that they source me another by the end of the day, the manager said it would be about an hour. I accepted but smelt a rat. I went to the display cabinet and noted down the display model's serial number.

After 40 minutes I got a call, the lens is ready for you. I arrived and asked the manager if this was the display model. He looked at the ground and said no. I added that if the lens you are now trying to sell me is this number (handing him the number I had written down) I would be contacting the head office.

The manager went to the back to collect the lens and claimed that it had gone missing.
I demanded he arrange a fresh lens be sent from another store within the hour. Again he accepted. But this time I insisted he make the arrangements infront of me.

50 minutes later a member of staff from another branch arrived with my lens. I asked if the manager would finish the transaction but was told he was 'busy'. So I moved a display camera till the alarm sounded and he came running over.

Got given a filter and decent SD card as compo.
Oh and the manager doesn't work there now.
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