Jessops reviews

Jessops reviews

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3.1
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Waste of time and money

Saw a great deal on their website for a canon 650d for £419

Decided to ring and check before driving the 60 mile round trip to High Wycombe.
Phone conversation;
Have you the £419 Canon DSLR 650d deal? "Yes"
Instock? "Yes"
Free Bag? "Yes"
6 month interest free? "Yes"
Can you put one aside? "Yes"
i'll come in and collect tomorrow. "OK, see you tomorrow"

Fantastic, drove all the way to High Wycombe;
had they put one aside "No"
did they have one at all "No"
did they offer any compensation for £20 Petrol & Parking costs, not to mention 5 hours of my life, of course not.

New Jessops, same seemingly 'don't care' staff.
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Quick customer service responce, bad products.

I bought two packs of The Impossible Project's PX100 silver shade film for my Polaroid. Upon asking customer service if I could buy two packs of film made in the same month (quite important for my project as their film isn't very consistent), I received a reply stating I could get next day delivery which was completely irrelevant to my question which was never answered.

I decided to bite the bullet and order two packs anyway. After picking them up at work, I looked on the side of the pack to find both packs of film was produced in July 2012, when the shelf life is 1 year, leaving me less than a month to use both packs. Also, the boxes were very dirty and didn't look like they had been taken care of. They weren't crumpled or damaged, but did look like they had been left in a corner of a warehouse and not been touched since they arrived.

Overall, quick delivery but disappointed with the quality.
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Do not use yet

Bought a pentax k30 from Oxford st today but was told on trying to pay that my bank card had been declined by the till ... Very od .. Pay with a c card instead. Alls fine . Upon checking with my bank there is no probs with my card and on top of this the 50.00 cash back we were told was on this product by the lad in shop is out of date and we cannot claim . Whilst trying to buy bundles with this camera we found out they don't have stock of any memory cards AT ALL bearing in mind this is a camera shop this is unacceptable . Ok so we saw this Peter jones clown on tv spouting on how he is going to turn this dinosaur around well He hasn't YET and I would urge you to not waist you're time and money in their stores until this clown puts his money and more importantly his time into getting things right . Today he pissed of the wrong consumer .watch this space.
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New owners, new start, hopefully

Since going into administration Jessops has been re-launched. I hope that people will give it a second chance, as from my experience in the last few days, they appear to have retained the good staff, and hopefully dropped the worse!
Peter Jones' aim apparently is to offer online prices on the high street, let's hope this rings true; a few items I eyeballed appear on a par with prices, certainly not way above as I remember from before.
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Dropping kit in front of the customer "I'll be fine"

Used the website to pick up and collect a £1800 Canon Lens. Arrived at the store and the member of staff accidently dropped the box it on my foot. "Its will be alright its well built" I said I won't have that one, despite having the warranty. "Don't think we have another in stock". So I opened the box and made a mental note of part of the serial number.

The manager came over to see what the fuss was about. I explained my point and he offered to check the store room, taking the dropped one with him. He came back a short while later with a 'replacement'. I opened the box and it was the same one! I asked if he was trying to insult me. He refused to answer. I suggested that if this is a different one then go and get the original from the back and leave this one here. He claimed that it had been put in the skip.

I suggested that they source me another by the end of the day, the manager said it would be about an hour. I accepted but smelt a rat. I went to the display cabinet and noted down the display model's serial number.

After 40 minutes I got a call, the lens is ready for you. I arrived and asked the manager if this was the display model. He looked at the ground and said no. I added that if the lens you are now trying to sell me is this number (handing him the number I had written down) I would be contacting the head office.

The manager went to the back to collect the lens and claimed that it had gone missing.
I demanded he arrange a fresh lens be sent from another store within the hour. Again he accepted. But this time I insisted he make the arrangements infront of me.

50 minutes later a member of staff from another branch arrived with my lens. I asked if the manager would finish the transaction but was told he was 'busy'. So I moved a display camera till the alarm sounded and he came running over.

Got given a filter and decent SD card as compo.
Oh and the manager doesn't work there now.
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HORRIFIC CUSTOMER SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My boyfriend went to the trouble to buy me a telescope as my Christmas present, Much to my excitement I opened it and was so happy only to find that when iIopened the main packaging the smaller boxes in side with all the separate parts looked like they had been opened already and alot of the parts were missing, there was none of the lenses, no erecting eyepiece, no 3x Barlow, no moon filter and no electronic red dot finder, which basically meant that it was unusable,
The next day I took the telescope and the receipt back to the Eastbourne store and approached one of there sales assistants and explained that alot of the parts were missing and I must say he was to be honest really unpleasant, he treated me like an inconvenience, in a strop he carried the box to the till and asked one of the other sales assistants what to do and they said they didn't have the missing parts so ended up having to give me the parts from the one other telescope they had left in stock, the salesman went to get the accessories that iI needed from the back of the store and I asked him nicely if I could just check all the parts were there, in an attitude he empted the box so I could see and the red dot finder was not there so he ended having to give me the one off the display which I wasn't entirely happy with but I took it anyway, I think this was totally unprofessional, His badge said expert salesman when i should have said grumpiest salesman, he made me feel very small and didn't seem to give a dam , and not once did he apologies to me, i don't think anyone should be treated like that least of all a perfectly friendly customer in a shop,
I will not be going to jessops ever again until they employ some staff that treat there customers with a little more grace and respect , and to be honest a hell of alot more people think the same . I hate jessops !!!!!! beware of the bald guy in the eastbourne branch hes a very nasty person !!!!!!!
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Seen the poor reviews here - but they got it right this time

Ordered a Samsung Galaxy camera with a free spare battery/charger pack (you really need one!) on the Saturday before Christmas. I'd looked at the delivery info page and realised it wouldn't get here until Thursday. I was a tad surprised to find it delivered to my neighbour on Christmas Eve, ready for me to charge up and play with in the pub. OK Jessops, I've been a victim of your poor customer service in recent times - but well done this time.
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Terrible XXL poster print

I ordered print of professional photo, which has a lot of details in a shadow. When it finally arrived, after 9 days, it was terrible, picture is too dark and all details in shadow areas are lost. This was big disappointment as my uploaded photo was in great condition, prepared directly by the photographer, and looked great at his exhibition. On top of this print was 1cm bigger (51 x 71 cm), so it would not fit the standard frame without extra cutting.

I will not buy any prints from Jessops again. Wasted money, as I will need to reprint my photo elsewhere.
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Ill trained staff offering poor customer service.

I purchased a Sony Alpha 37 from the Norwich branch, after being 'served' by a youth who had no idea how even to disconnect the display camera from the security system. I wonder in hindsight why I should have been surprised when he knew nothing about even the most basic aspects of this camera.
It was not in stock, so I accepted the offer of a 'layby' when one came in and left my 'mobile' number.
Before I had even left the City, I received a call telling me that the camera was now in stock, barely 20 minutes after leaving the shop.
I collected it yesterday, when I got home and went to wrap it (it's a gift) I noticed that the seal was broken on the box - WHICH WAS EMPTY!!! I 'phoned the store and the manager asked me to come back today.
I returned to the store this morning, and there was another customer before me in the queue who had also 'been sold an empty box' !!!
We jointly suggested that there must be some form of training issue - he relied that there seemed to be , and he wasn't aware of it until last evening......
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Express delivery charges a rip-off payment for services you don't receive.

I recently bought a new camera through Jessops website. Knowing nobody would be home to receive the package during the working week I opted for a so-called guaranteed Saturday morning delivery and paid the extra fee. The package never showed up on Saturday. On enquiring with Jessops I was told that the package was in the hands of Parcelfarce - had I known this at first, that would have been enough to make me take my custom elsewhere. As it was, it was several days later when I finally got my goods, having wasted a whole Saturday at home being assured by Jessops that the parcel would arrive and having had to ask someone to wait at home the following week rather than risk the package disappearing into the black whole known as Parcelfarce. I've still not received a refund for the extra postage they robbed me of.

Would I buy from Jessops again - NO!
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A waste of time and money

I tried to buy a printed mug from their website and received n order acknowledgement with a link to trace my order progress. The link does not work and efforts to trace my order are relayed to an Indian call centre who fob me off daily with the same reply that my order is being processed-nobody will give a readiness date nor any concrete information. Its a complete shambles-I purchased a similar product from Truprint who were terrific and very professional. jJst don't give Jessops your money.
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Poor and incompetent customer service - avoid!

5 months ago I purchased a mid-market Canon SLR from Jessops. 2 months ago it developed a fault which means it failed to focus properly. It was brought to the shop with the purchase receipt to be sent off for inspection/repair. It took a long time in the shop because of their out-dated computer system and that they wanted to take a copy of the receipt.

2 days ago I received a letter (with typos) from Jessops saying that it was returned to the store because of a lack of proof of purchase.

I rang Jessops customer service who informed me that the 'repair manager' had finished work - this was 4.30pm, and whether I can call again the next day. I tried again the next day and was told to call the local shop - no answer. I called the call centre again, and was given a local number to call the store - it just rings out (01216162162). I again tried the number given on their website - which inevitably says 'The store is busy, you will now be transferred to our call centre'.

Again, I was transferred to the local store via the call centre, who assured me that they would look into it. It transpires that they did not link the receipt to the repair job - and it has taken them 3 or 4 weeks to notice that. That sounds completely illogical to me, because they would not have taken the camera in at the shop if I did not have a receipt, and if it was taken in, then it must have a receipt!

I have already paid what is considered as a premium price at Jessops to other outlet because of their reputation. I now know better. We will be going away for out winter holiday in 3 weeks' time, and it looks like we will be going without our SLR.
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Avoid this company at all costs. Dont even bother contacting the directors with your compliant they are as bad as the stores!

I am regretfully compelled to write to you this letter to inform you as the new CEO of Jessops of the disgusting and diabolical treatment I have received from Jessops throughout this past year and the discrimination that I have had to suffer as a disabled person because of this.

On Boxing Day 2011, I visited the Belfast branch of Jessops to exchange a lens that I had received for Christmas as two people had purchased me the same lens. It was exchanged for a Tamron 90mm macro lens however upon returning home I discovered that this lens was faulty and would not focus or lock on to any focus point. The lens was returned and exchanged for a Canon 100mm macro lens, however the sales staff concerned failed to provide me with accurate advice with regards to the suitiablity of this lens for my purposes. The lens was subsequently returned and exchanged for a Tamon 17 – 55 wide angle lens (after considerable weeks arguing the case with head office as Jessops Belfast refused to be of any assistance with this matter).

However a few months down the line, the lens developed a fault. I contacted Jessops head office again to register my complaint and it was arranged for the lens to be replaced with a different lens at my home as I am a disabled person, however during this process, (the Associate sales director who dealt with the case) was bullying and threatening towards me. I specifically asked for a Japanese copy of the canon 17-85 lens however I was informed that Jessops only sold the Taiwanese copy of this lens (which had several known faults/issues) I informed the director that I did not want the Taiwanese lens and if he could not offer me the Japanese copy then I would request another Tamron 17 – 55mm lens. The director blackmailed and threatened me stating that it was more or less accept the Taiwanese 17 – 85mm lens or nothing would be done for me. I accepted this lens however upon receipt of it discovered that severe vignetting occurred when any polorising filter was fitted. As my photography in the main is landscape photography, this was not suitable for me so I contacted The Director again to have the lens exchanged for a lens that was suitable for me however he was aggressive towards me and bullying and threatening to me again stating that if I did not return the lens to the Belfast branch and accept a refund then he would do nothing for me and that would be the end of the matter! The last communication from The Director was when he telephoned me and told me aggressively that my custom was no longer welcome at any Jessops store or online.

This week I have received further email correspondence from The Director which included a threat with the police and also confirming in writing that he has a disregard for the Sale and Supply of Goods Act as he has stated that Jessops will refuse to offer any assistance in the event of any future issues.

I have also sent in writing a Data Protection Act disclosure request of which The Director has refused to acknowledge.

The Directorhas acted inappropriately just because I have the stamina to stand up for my legal rights under the Sale and Supply of Goods Act. It is not my fault Jessops staff provided me with inaccurate advice, it is not my fault that products sold by jessops malfunctioned and it is not my fault that The Director has taken this vendetta against me so much so that this is tantamount to corporate bullying.

The Director has left a disabled customer disgusted at the way he has been treated by a company of whom over the years has spent a considerable amount of money in with Jessops. I will certainly not be giving jessops my money again
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Shambles

I brought a full camera kit including lenses nearly £1800 to start up my photography.

Management attitude and mis-information
The management were so rude at the Kingston branch when I asked for more information providing with such garbage as you can claim 75% of the insurance after two years?!?? So I rang the insurance D&G who were great and said that is simply not the case (there was nothing on the insurance papers to suggest it).

Then they had the audacity to tell me that I can claim £125 back from Canon through cashback. Went online to Canon and could only claim £45. If you don't know just say you don't know!

Packaging and damaged prior use
They sold me a camera that was not in a sealed box and camera lens that the hood was damaged. Are they just playing with the camera's in the warehouse..

The only good thing was the ability to try lenses and get a feel for the camera but to be honest I think I would rather go into any other store from now on. Oh and to ask for advice I rather use google and other stores..

Simply is not good enough - I would rather use eBay to buy goods then deal with the service at Jessops.

They lost quite a few customers from my friends and family.

Best of luck Jessops!
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Terrible Customer Service

Terrible Customer care! Have no idea how to deal with a customer.Bought 650D from the high street shop but the staff were unfriendly and not professional.After I bought a sdhc card from online and waiting two weeks for delivery when i asked for refund they asked me to wait more for until they canceling the delivery order from the parcel agency.I am surprised to know that jessop's doesn't give any value for customers money and time!
Visakh L G
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jessops rubbish

If you think you will be supported by a so called high street name forget it I bought a 5d mk111 which has developed a fault they are so deliberately evasive
real chuckle brothers to canon to Jessops so utterly unprofessional so un customer friendly , they answer the phone for a sale do they ring back when their is a problem
no way!! you have to chase and chase better shop on ebay and take a less risk this company will go belly up soon just like COMET big fire sale on its way
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Another photo delivery received

As per my previous review, have just had another set of pics from jessops, easy to upload and it arrived within 3 days, good quality, no complaints. I have also had a great photobook from them, really superb quality, can't wait to give it as a gift.
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Worse than awful repair service

Just off the phone from an apologetic Jessops in Inverness. I had an accident with my Nikon D5100 purchased from Jessops a few months ago fortunately with their insurance package. In August I unfortunately had an accident and the camera was damaged, but hey no problem with the insurance. I placed the camera with Jessops on the 16th of August and was told it would take at most a month. I waited a month and phoned , I was told 5-10 days .10 days later I phoned to be told by the branch manger," not to call us we will call you" , but that her understanding was it was waiting for a part. Just in case i phoned today to be told something had gone wrong Nikon did not receive the camera until the 17th September (that's over a month since I gave them the camera. This was the fault of a courier. They no longer use this courier I was told. They them offered me a free canvas (That was vaguely insulting a camera loan or replacement would be more appropriate) as compensation for their delay.It will now be a fortnight but they have spoken to Nikon and asked them to prioritise. So the repair if completed will have taken over two months. I have spent nearly a thousand pounds in Jessops branches in the last few months and in the North of Scotland they have a monopoly , but I know that I will be ordering my cameras and supplies in future from anyone but Jessops if they cannot resolve this quickly. I also will make use of my contacts in the local media to warn others of the poor service that exists. I am concerned that staff have not been attentive and that were not totally honest when I contacted them initially.
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Deliberate misinformation about delivery schedule

We ordered two large canvas prints in-store and a block print from Jessops in Meadowhall, Sheffield. During the transaction, we were told that the canvas printer was broken and that the part would arrive on Saturday or Monday (we were shopping on a Friday), so all well and good. No sign nor call from Jessops by Monday... nor the following Monday... we called them, and were told, the part still hadn't arrived but was due that week. Called the following week again... still no sign of the part or more to the point, our prints. What annoyed me was that they were willing to take our money in advance for a product they were not in a position to supply, when we had plenty of shopping alternatives. Obviously, we would have gone elsewhere except for payment had already been taken under outrageously false information about delivery times. To top this off, when we called to inquire, they only have a premium rate line so we were charged when trying to find what the hell they were doing with our money / prints. So now we have to trek over there and get a refund and shop elsewhere.

Totally unreasonable behaviour and awful customer service.
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Go Elsewhere.

I would never shop at Jessops again. Their Reevoo reviews are not true, I gave poor feedback, but according to REEVOO through Jessops website gave 10/10, which has been changed and is untrue.
I ordered a Canon DSLR camera 18.8.12, with overnight delivery. 5 Days later still no delivery. As I was going on holiday cancelled the order. I'm still waiting for my money to be returned over 5 weeks later.
My advice go else where and you will have a camera and won't have paid for it twice.

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Jessops Details

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Shop online for digital cameras, digital SLR cameras, lenses, camcorders, printers, memory cards, camera accessories, camcorder accessories at Jessops

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Jessops is ranked 43 out of 43 in the category

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