these are by far the worst company i have ever dealt with,i bought 2 10 megapixel pocket camcorders online price £69.95 and received a parcel 2 days later with only one 8.1megapixel camera which was priced at £59.95,as other peoples reviews state try and phone customer services and you will have to wait 20minutes for someone to answer,the first phone call i made i waited 20mins for someone to tell me they had just started and could not deal with my query,and they would phone me back,no call so second call,21 minute wait before half way through explaining i needed £10 refund i was conveniently cut off,third call 23 minutes told it would be sorted out again nothing,4th 21 minute call all at premium rate told again it would be sorted,still awaiting outcome,and trying to make a complaint through their website is really difficult but after doing so no reply i normally take reviews lightly but i would stay well clear of this company,after sales is non existant and if you have to contact them it will cost a fortune waiting over 20 mins every time as other customers have also noted BE WARNED SHOP ELSEWHERE
Jessops know nothing about photography!
They are only interested in selling to the masses what they are paid (by the larger companies) to sell.
After sales service is non existent.
Prices are extortionate!
Range of products is "whatever Canon/Nikon pay us to sell"
Customer service is appalling!!!
I hope they disappear...the sooner the better!
In simple words Jessops are time wasters and little greedy nasty merchants.
I gave a slide to be printed, they printed it inverted, so the text in the picture is not readable because mirrored and THEY SAID IT WAS MY MISTAKE. Sad people these fake fotographers.
On Friday 16th I ordered online a camera with accesories as part of a bundle. My desperation of wanting the camera as soon as possilble led me to choose Saturday delivery at the extra cost of £9.99. I waited in all day on Saturday from early in the morning until late into the evening, I figured I'd give it more time as it can be very busy and dangerous at this time of year with it nearing Christmas. Nothing came. So much for the Saturday delivery. I contacted them by email explaining the situation but no reply (however according to their website this should not have been the case). So I decided I'll give it till Moday and if nothing arrives I'll phone their customer service, hopefully they'd be more reliable than their email service. I came home in the late afternoon to find it had been delivered as my brother had signed for the package. So all was well but I still had that problem with the Saturday thing, I later discovered after lots of digging into their website that orders can only be delivered on a Saturday if it is ordered before 5pm on Friday. Turns out I was 25 minutes late for this offer, so it seems fair. But my problem is that they shouldn't have given me the OPTION to choose this delivery if they weren't going to send it out.
Think wisely before choosing to shop with Jessops, all in all they're okay but according to other cases I think I got off lightly!
I was wary of using Jessops in the first place because of their poor reputation and the fact that they are known for being rip-off merchants but I thought I'd give them a go since their advertised price online looked quite reasonable. However, their price was advertised with 'cashback'. This sounded o.k. to me. Pay £269 now and get £40 cash back later. I received the camera in good time but there was no information about the cash back. I looked back at the confirmation email and again - NO information. So I searched through their website to eventually find a large generic Sony cashback claim form which I needed to print out fill in and post to Sony. I thought that this couldn't be right so I phoned Jessops to ask what to do. After 15 minutes of being on hold on a premium rate number I'm directed to the same lengthy claim form. So actually there isn't £40 cashback available from Jessops if you deduct the cost of the paper, the ink to print it on, the envelope to send the form in and of course the postage. Added to that the 15-20 minutes spent on a premium rate phone-line being told that my 'call is important' to them and I have much less than £40 to look forward to. Moreover, I was of the understanding that 'cash' was 'cash' and not a card. However, you live and learn. Jessops are still rip-off merchants with poor customer service and in future I will trust my instincts and avoid them like the plague.
I have tried to buy stuff in jessops but when they do have a competitive price they don't have stock (as far as I can tell anywhere as I travel a lot and so look for stores on my route). Most recently was a 100mm EF L series macro lens they advertised but didn't have
Their financial problems are public record that may be the cause
Given a choice between Jacobs and jessops, Jacobs win - I think Jessops have let their better staff go and it seems to have more general retail staff in it than camera geeks
I used their free program to create and print a photo album with my wedding photographs. It's now arrived and I LOVE IT. It is pricey, but I did manage to find a discount voucher online. Very pleased with the purchase and with the ease of use of the website.
They were great at one time and new how to deal with customers,but i just stopped using them as they don't match prices with other retailers and that's a real bone of contention nowadays. Shame really as they were the only place i liked to buy photographic gear from.
I wish i'd read this reviews first. Place a thousand pounds order for the next day delivery just to find out that one item was out of stock ( i only found out when i rang them) Jessop is a joke! Dont buy online !!!!!! Will put a complain letter soon as well. I really regret ordering from them.
I wouldn't buy a 5 pence washer from Jessops if it came wrapped in a £10 note. They have not answered one of my 3 emails and have nothing but contempt for their customers. Next day delivery became 5 days - no explanation - no response to emails.
I wish I had read some of their customer reviews before purchasing!
I only gave one star because zero was not an option.
We have not purchased from their website but purchasing a Nikon Coolpix 9100 from their store in Lowestoft was a good experience. The store is clean and well products are well presented. The staff were pleasant and not too pushy in offering insurance and accessories. Would buy from again.
Just bought a camera with Jessop through the 0% finance online and was told the camera and the casing will be with me well before 10 working days! Call in today for customer services and being told that they couldnt dispatch the goods until all are in stock eventhough the camera were in stock!! It was kind of misleading as when you applying the finance online, it doesnt tell you that!! except when you call!!!!!!!!!! ANd they never call back like they promised!!!
The packaging of this product is seriously misleading. I attach photograph to demonstrate my point.
The large lower section of the package contains the gorilla legs whilst the upper section contains a smaller box which appears to contain the “ballhead”. Printed on this small box there is a picture of the ballhead and a picture of the legs+ballhead with camera attached. There are further pictures on the side of the main package which again show legs+ballhead. There is no written information on the package about its contents.
In the circumstances I think it is reasonable for me to expect the ballhead to be inside the small box and included in the price. When I opened the small box at home and found it empty I presumed the contents had been shoplifted. On returning to the Jessops Metro Centre, Gateshead shop on 22nd July I was amazed to be told the ballhead is not part of this product and it has to be purchased separately.
I think this packaging is misleading to the point of dishonesty.
I have been trying for 3+ weeks to get a response from Jessops. No response from anyone to date and that includes their Chief Executive, Trevor Moore.
when i first went into the store i though great , they can print my 30 year old negatives and i was very pleased , so i gave them to the member of staff , when i returned i got my prints eventually ,when i got home there was a row of negatives missing so i phoned the store and they said no we only processed the ones you gave me , but i was 100 % positive that there was a row missing so the staff looked about and found the row on the floor tried to blame me obviously, but if i had have dropped them i would have had a print already of the missing row , anyway i would never recommend them due to the fact they misplaced my precious 30 year old negative with photos of my mum who passed away a few years ago , they were kept safe all that time and they couldn't even do it for a weekend !
Only gave 1 star as wouldnt let me give none.
I worked at jessops for a total of 6 months, before i left to go elsewhere, it was the worst environment ive ever worked, I was bullied by another team member, as she was jelous Id come in as a team leader.
She would order people around, do nothing along with the shop floor manager. Behind the closed back door in the lab, alot goes on that the public dont see..
When informing management about the bullying they did nothing..
eventually the girl was moved stores.
I put in a complaint and to this day nothings been done...
I ordered one of their bundles online and from the off, the service was rubbish.
Sent only part of the order despite telling me I signed for it all! The bits they forgot to send were the actual Camera and bag!
Phone every day for a week and was promised a call back each day. This never happened.
Finally spoke to a Manager and was assured a call back but again never happened.
Asked for full refund to which she said we will refund you in full. I checked what they were refunding and she said £267. I had paid £619!!
The customer services at this company is a total joke and in a way I am glad it all fell through as I found the package cheaper elsewhere.
Avoid unless you enjoy hassle
My girlfriend always gets her photos from the store in Carlisle. Last month she went in and they told her that to get her photos within one hour was £40, and if she wanted them the next day it wasn't much cheaper...It worked out at £11!!!
She argued with them as they had already started to process them, and eventually got them for £11. Be wary!!
I like the idea of being able to go into a shop that specialises in photography and actually talk to someone who knows what they're talking about.
What I don't like is the idea of seeing an 8GB memory card that's about three times the price of a 16GB one online, and that's where Jessops are seriously flawed.
Unless the prices become more competitive, I fear the writing is on the wall for Jessops. Such a shame as the brand is a household name and with a little care and attention to detail - i.e. getting prices more in line with competition - things could be very different.
Excellent service, knowledgeable staff & decent prices. Offer good in store advice & have service where you can order online select your store for collection & no charges made until you actually collect the goods you expect. They will even hold stuff for several days pre collection which is useful. Had an appalling service experience previously with Simply Electronics - a complete sham company,Jessops are the real deal when it comes to photography & hardly any more expensive than Amazon for most items.
Ordered a camera from Jessops website and paid extra for saturday delivery. DHL just delivered a package containing a brown envelope with an invoice for £9.99 with someone else's name on it, no camera in sight. Phoned customer services and got a half-arsed apology saying something must have gone wrong in the warehouse, and the camera might still turn up today (although more than likely will be Monday), but if it doesn't to phone back (at my cost!!!!) and they will issue me with a refund for the delivery cost. Last time I ever buy anything from this joke of a company
Really need to get this off my chest i am so angry with the way i have been treated today in Jessops Torquay i took a my camere in to be repaired in January . I was aked to leave a deposit of £25.00 and if i wanted the repair doing this would come off my bill if not it would loose the £25.00. No problem ther so i payed the Dave the £25.00 and he asked me to sign a receipt to say ive payed the £25.00 and have gone to pick up my camera today in Febuary i spoke to the store manager Keith he went and got my camera and unwaped it all was looking good then he turned my camera over opend my battery department and said oh no battery.i said there was one in there when i left it he said there was not as it was not listed in my receipt.he said you signed for it with no battery i said i thought i signed for the deposit only. i was not told i was signing for my camera strap n covers or i would have picked up on it straight away. keith told me that everyone says there battery has gone missing that why we sign for it so he put a new one in my camera took some photos he said nice with a smile i am still mad i have no battery he said right lets settle this bill and we can sort the battery out. Ok i said. so i paid in full then he said i can have a battery for £20.00. No way i thought i want my battery back i left in it not to mention the battery he was trying to sell me was not a genuine Nikon and i had a genuine Nikon battery in it when they took it from me for the service. i said i did not have the money for this battery and then i said to keith if you send all cameras away with no battery in it then why did he flip it over open the battery cover and go oh no battery very odd i think. i don't like being called a lier what ever happend to the customer is always right. Not in this store i tell you. so i told them i wont be shopping in jessops ever again and left. All the money they will lose from me because of a battery i will go to Mifsuds in Brixham from now on. Sure it way out my way but i only want good service. i have phoned Jessops and put a complaint in, lets see if they call me back on Monday i am also writing to jessops head office too. i will get my battery back as i wont stop ringing writing to them until i do. I will update this so you will all no how this is resolved.
Egill H Bjarnason found this review useful
Placed an order for three items totalling £1200 after being accepted by v12 finance.Two of the items in stock third item uto 28 days delivery but would not send out any item until all items in stock ie incomplete order and this was a 16th birthday gift.
28 days past still waiting for items no reply to emails or letters - phoned numerous times to be told still waiting for stock from supplier.
Told them to cancel third item and send me items in stock i ordered they took my visa card details to refund deposit and place new order and was told it would be done.Rang today and they dont know anything about it and they would ring me back in five minutes - guess what ?
I have contacted trading standards to see what i can do.
The best buying decision is stay away from jessops online they are only interested in taking your money there is no such thing as customer support or after sales service they just dont care.
I mean i have dealt with Jessops on several occasions and whenever i've been stuck in a rut with photography, they've always helped with any query, Jessops are also getting very competative with other online retailers, you may save with others but there's always a Jessops pretty close to you if you have any problems with equipment, i have found the staff very very helpful when i have needed answers, so this is why i have given Jessops the full star treatment
Not all goods from the online store are available to pick up in store and have to be ordered online making gift vouchers useless. - basically if you want something from the online service, shop around usually you can find on amazon or another suplier of photographic equipment cheaper,dont ask your relatives to buy a gift card for jessops - I now have one for £70 that I cant use
Why dont Jessops allow you to order online and pick up and pay at store even if it would mean having to wait a few days for certain non stock items.?
As a company Jessops do not have a functioning complaints service in place.
Just over a year ago I purchased from them a Canon EX 430 II flash which decided to develop a fault within a couple of months of the end of its warranty. Legally even after the end of the warranty period an item may be eligible for a free repair or replacement if it can be proven that the fault is a manufacturing one. Jessops refuse to abide by the Sale of Goods Act and can only offer me a repair which costs as much as a brand new flash. I cannot communicate with their Head Office as a central Customer Services centre does not seem to exist. Their website states that all faults should be discussed with their store staff. Their store staff have been instructed to offer nothing but a repair at a charge and deny any knowledge of the Sale of Goods Act. Catch 22 comes to mind!
I feel that legal action is the only way to get Jessops to mend their ways. When every other company out there is focusing on customer relations and customer service, Jessops are only interested in our cash and not in our custom.
Generally they are very expensive when compared to places like Amazon, however you get what you pay for and they have time to go over products with you and let you try them in the shop. After sales can be pure and difficult to solve small problems.
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