Jessops reviews

Jessops reviews

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Don't buy from this company, they only want your money.

I bought a Nikkon coolpix S4150, it worked for a few days until the battery ran down, I found I could not charge the Battery. I took the camera to the Abingdon store and demanded a replacement, they were useless and refused to give me a replacement or a refund, so much for the 30 day no quibble policy.
The put a new battery (which was fully charged) into the camera and said it was a battery fault, I did not believe them but they would not replace or refund, I used the camera for the next few week and when the battery ran down I could not charge it again.
I phoned customer service who said since I had the camera for more than 30 days I could only send it back to them for a repair.

The Camera was faulty on the day I received it so the sale of goods act should apply, the customer service rep said the only way I would get a refund was to take them to court.

I am currently in the process of doing just that.

DO NOT DEAL WITH THIS COMPANY

They do not even respect the law.
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Utterly desperately useless

The words I would ideally like to use in this review I would get into trouble for.
Don't have the items in stock that they advertise.
Waiting 28 days for delivery if you order it - whats the point, ordered same product from a different company and got it the following day.
Refuse to refund the gift card that I bought with my own bank card as apparently it clearly states no refunds. The small print on the card only says ' this gift card cannot be exchanged for cash' I did not ask for cash, I wanted the money refunded to my card, as they could not provide the items my husband wanted, for which he was using the card. I bought it for him as birthday gift
Obviously too stupid to understand the difference between giving someone else cash for the card and refunding the buyer of the card. Dumb Dumb Dumb.
Now I have to check the consumer law about refunds within 21 days of buying an item and force the issue.
Niether I nor my husband will ever use or recommend jessops.
Anybody else I can talk jessops down to I will
Utterly useless.
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Appalling

This is about the Basingstoke Jessops store.

I had the worst customer experience of my life at Jesspos Basingstoke. Please avoid this store.

On arriving to pick up pictures that should have been ready the day before, the sales staff didn't seem to know what he was doing and was searching through dirty plastic boxes on the floor. After searching for about 20 minutes he asked the manager, who was too busy too answer him properly. I was with my wife who is nine months pregnant and we didn't have the time to hang around so just asked for a refund as it was clear the pictures hadn't been printed.

We were told only the manager could issue a refund but was too busy at that time so we decided to return to the store later.

We returned around 40 minutes later. On asking for the refund we were quite rudely told no refund can be given as the pictures had been printed. (What they had done is printed them while we were away in the 40 minutes) We argued that they should have been ready yesterday and the service was not what we had paid for. He insisted that no refund would be given and demanded we take the pictures (which were no where to be seen at this point).

I decided to call him up on the pictures and he went and took them off the printer! Not from an envelope so it was obvious they had just been printed. I inspected the pictures, some were badly smudged, they were still warm from coming out of the printer and the finish was gloss and not lustre as I had requested.

I said this is just not acceptable I want my money back. The manager then said if you don't take the photos are you saying I can have them and I can do what I like with them. I raised my voice concerned at what he was suggesting saying no they are to be deposed of correctly (there were personal pictures in there including scans of our baby and photos of a friends wedding)

He THEN verbally threatened us that if we did not take the photos he would 'do what he likes with them'! Shocked and disgusted at such appalling customer service we left the store, telling him that we would be contacting head office about this, my wife was extremely upset.

We have complained but as of yet no photos, no refund and no apology - completely disgusting behaviour - please avoid this store.
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Mickey Mouse

Installed all the software to order photos, spent over an hour checking and arranging photos and options, went to order as a new customer but the software would not let me proceed as a new customer. It did not say I could not proceed as a new customer, nor was there any guidance as to how a new customer should proceed.

Went to Jessops website, registered as a new user as I figured that was the problem and received e-mail confirmation.

Returned to order photos having refreshed the system but still could not put the order through!

Tried to change password then as that seemed to be the stumbling block, and a message appeared telling me a new password had been sent... But you guessed it, no new password arrived.

What a waste of time. Have uninstalled the programmes from my computer, I will take my custom elsewhere. The managing director must be determined to see the business flounder.

No stars. And why should I inform Jessops of how poor their service is?
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Advertised non-existant product

Buy elsewhere!

I reserved a Cannon 1100D SLR camera through Jessops online to collect at store. When I did this I was given an option of pickup days and stores. I selected Saturday as I live 26 miles away from the store and work 9-5. I received an email confirming my order stating collection from 9.45am on Saturday. It also said I would be emailed when it was ready for collection (which I presumed would arrive sometime Saturday). I didn’t check for an email because as I had to travel I wanted to make the most of my time in the city. When I got to the store they told me that the camera was not in stock yet. Why are they advertising a date if they cannot deliver on that date? I went away rather unhappy.
The confirmation email stated that the camera would only be reserved for 3 days. I emailed the collect@store address asking what I needed to do so I didn’t lose the reservation as the camera hadn’t arrived at the store yet. They emailed back saying the goods we were ready to collect. I decided to ring the store to check that the goods had in fact arrived and to reserve them for longer. Good job I did as I was told that the camera was not there as it had been discontinued and the last one they had in store was back in April. They would not be getting any more in. In other words they advertised a product that they did not have. FALSE ADVERTISING
Both times I spoke to staff in store they tried to sell me the same camera with a different lenses at a higher price. They would not budge on price and the store manager said that he could only offer compensation in the form of discounted hardware SD card if I bought a different camera. However, the discount wouldn’t be much. Pathetic considering a number of items are discounted when you place an item in your online shopping basket anyway.
I have spent time and money (fuel, parking, train fare and phone calls) chasing a non-existent camera. If I had not rang the store to check the information I would have wasted yet more time and money on a pointless trip to collect a non-existent camera.
I asked how I could complain to head office both when I visted the store and when I rang them, the first guy said that there was no complaints dept and I had to complain via the store. I later found a complaints email address online. The second guy told me that any complaints simply get passed back the to store.

The response I got from Jessops when I emailed them was dismal. I sent one email when I couldn’t pick up the camera on the date specified and a second when I found that there was no camera. The responses were extremely similar. They probably have a standard email that they modify slightly taking little responsibility for the appalling service.

This company doesn't even deserve one star. They have lost my custom.
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Awful company how do they keep going?

I recently tried to order myself a Nikon D5100 from Jessops to take advantage of there 0% finance. Right from the start I had problems, the camera was show in stock for home delivery on Jessops website so I chose this option, I did all the finance paper work online everything went though fine and the order was placed. Later that day I get a email saying my order has gone out of stock and would be delivered within 10 day rather that the next as advertised. At first the extra delivery didn’t bother me I had plenty of time before I wanted to use the camera but them popped into one of Jessops stores a few days later and asked if they could confirm a delivery date which they couldn’t but they were helpful enough to say they had had the camera in stock on the day that I order it but this hadn’t been shown on their website. I contacted them a few time each time to the greeted by a idiot that clearly didn’t know what they were doing, eventually without updating the tracking or emailing me and attempt was made to deliver the camera but as I didn’t know it was coming no one was available to accept the ordered, for some reason rather than leaving it with a neighbour or post office it was returned to jessops. I phoned Jessops to get it redelivered but they then claimed there was a problem with the address so couldn’t deliver. After several more phone calls (which aren’t free and they keep you waiting for ages and don’t phone back when they say they will) I went in to there store again to be informed that there again wasn’t any D5100’s in stock so mine must have been sent to another customer after it was returned and I’d have to wait up to another month for delivery. I then decided to cancel to order as by this point I was fed up with them so I asked the guy in the shop but he wasn’t able to do it so I phone Jessops again to be told ‘the systems down at the moment we’ll give you a call back when its working’ needless to say that call never came so I emailed Jessops and the finance company saying I want to cancel everything as they are unable to fofill my order, again I have heard nothing back from them so I guess I’ll have to phone again and just keep an eye on my bank to make sure they don’t try and take any money.
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What a circus! Jessop's are doomed to fail I'm afraid!

If anyone reading this is holding Jessop’s shares I recommend you SELL. Companies that operate like this do not survive for long.

I wanted a Fuji X10. Saw it on Jessops on line for £350. Not a bad price. Drove ten miles into Manchester to buy one. Simple enough you would think?
“Oh no sir! It will cost you £380 in here! That’s an online price”
I tried to explain that it was far more profitable and efficient to sell me one there and then at the price specified on their web site and I could take it to avoid the delivery process”.
Absolutely no way was this chap going to put £350 of my money in his till in the middle of a recession so I was sent packing.
I went home and decided to buy it on-line. Paid my £349 with my debit card and read the e mail I immediately got. Delivery would not be next day and it would be around 10 days time!
Next morning I checked the tracking number and it hadn’t even been processed. So yep it looked like nearly 2 weeks until I would get it. ( Note to Jessops logistics manager: I could get this camera in 5 days for 50 quid less from Thailand)
I called their H/O and said could I pop and collect it from a local store rather than wait 2 weeks. “No problem sir! That’s all done now. You can collect from Stockport, here’s your ref number”
A solution!
Ten minutes later I get a call. “ Hello sir I’m calling to tell you that your ex demo camera will be boxed and waiting for you”. I replied “Oh no it won’t. I don’t want a second hand one that’s been mauled by half the school kids in Stockport. Where is the nearest new one in a box?”
“They have got them in Manchester sir. Just turn up there and collect it!”
Brilliant! It had had taken 3 attempts to give Jessops £350 but it looked like it was about to happen. BUT a little voice in my head advised me to call before we set off for the second of a 20 mile round trip. My little voice was correct...
“Ooh I’m sorry sir you can’t just come in and collect it. I’ve never heard of that procedure before.”
I explained his H/O had said it was OK. So had the Stockport branch and it was called pay and collect on their web site and that I had a reference number.
“Do you have the camera in stock? “ I asked, saying the manager at Stockport had told me to drive there and one would be waiting. (You now where this is going don’t you....)
“Yes sir we have a demo model but you can’t have it”.
I tried to ignore the red mist that was descending and the shooting pains in my frontal cortex to advise him that he was not to worry himself anymore and to go and sell someone an SD card and that I would cancel my purchase with his H/O. This did not phase him and he clearly had been absent the day they had taught his class the relationship between paying customers and job security as he simply said “Okay”. Their H/O advised me that my payment had not even been taken. (Why was I not surprised?) As the person tried to explain that their system showed they had one in Doncaster (a 60 mile round trip) I just hung up.
Twenty minutes later I bought one at PC World.
Sorry Jessops but you really are doomed. Why?
1. You’re online prices are misleading.
2. Your delivery times are misleading
3. You do not hold enough stocks.
4. You are not going to keep people happy by selling them second hand goods (AKA Ex demo stuff)
5. You do not have a clue about your primary purpose e.g how to sell products; you are far too entrenched in all of the procedures and protocols that your useless senior/middle managers sit around dreaming up all day to justify their roles.
6. Your staff do not have a clue how to close a sale. There was me with £350 burning a hole in my pocket actually standing inside one of your shops asking for a product and you still didn’t manage a sale! I know ten year olds who would have taken my money off me.
7. You tried (unsuccessfully) to sell me a camera for £350 with a ten day lead time when it took me 5 minutes to find a far shorter lead time a lot cheaper elsewhere. Google your competition occasionally guys – all your customers do.
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Poor customer service and extortionate accessory prices

My first experience with Jessops and not a good one. I went into the Basingstoke branch today to make my final decision on either a Nikon or Canon DSLR, the chap who served me initially was very helpful and let me try both the cameras I'd shortlisted, but having pretty much decided on the Nikon which was a competitive price compared to elsewhere even online, I said I'd take 5 minutes outside to discuss it with my wife before going ahead or not. Being the end of the day the sales chap dealing with me said he was finishing for the day but if i came back another colleague could sort it out, which was fine.

I went back in and said to the colleague that I'd take the Nikon with the intention of using their 10 months interest free offer (on anything over £299). At this point the accessories topic was bought up, I needed a new SD card but wasn't desperate and made it clear there was no way I was paying anything like their (frankly ridiculous) price for an 8gb Sandisk Extreme class 10, £40 at Jessops against £6.50 from Amazon, especially as I was spending ~£500 with them. 

The new sales guy went to speak to his manager and instead of coming back with a reasonable price on the card, he came back with an offer of about £60 for the card, a case and a UV filter, the latter two I didn't need and were almost certainly also vastly overpriced to start with, so after another visit to the manager which knocked a tenner off the same package, I said I'd just take the camera. At this point I was told they couldn't offer me the interest free unless I bought the accessories as well, even though the posters clearly said any purchase over £299. Eventually I walked out and they lost the sale, trying to subsidise reasonable camera prices with stupidly overpriced accessories and trying to force customers into buying them with the interest free carrot is simply not on, no wonder people prefer shopping online when the high street treats you like this.
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Very efficient on-line service

I used the jessops on-line site to order a 2x tele converter for my Nikon DSLR.

The service was excellent, product well described and arrived next day perfectly packaged.

Price was very competative and I belive this is actually a known 3rd party item branded as Jessops so you get good quality at a lower price.

Very good experience and Jessops are one of the few hig-street chains that have translated into an on-line retailer very well.
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Excellent Company

Old fashioned service with staff who know their subject, suffering from the curse of online sellers who undercut and offer NO service at all Great shame - we need people like these in the High St
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Let's Ignore Our Customers!!!

What a shower! Had the need to send this email to customer services this afternoon. Needless to say I will NEVER use Jessops for my photographic requirements.

Dear Sir / Madam,
My wife and I had the complete misfortune to decide to enter your Truro branch on Tuesday 26th June, at about 1.15pm, with the intention of purchasing a Nikon D3100.We entered the store and noted that there were 3 staff, all neatly attired in their Jessop uniforms, on the shop floor. The male member of staff was attending to a customer; however, the two female members of staff weren't engaged with any other customers. One was near the rear of the store, close to the till pottering about whilst the other was on the left hand side of the store seemingly unengaged in anything of any purpose.
We went straight to the camera of our desire and spent the best part of 10 minutes examining our intended purchase. During that time not one member of the branch's staff approached to inquire if we required any assistance or advice. This puzzled us to say the least but what really and truly irked us to the point of offensiveness and rudeness was that not one but two customers, who walked in to the store after us, were attended to by the female members of staff!!!!!! Unbelievably one of the customers, a gentleman, was stood no more than two feet to our right! To say we were gobsmacked at this is a complete understatement.
We value customer service very highly and when things go smoothly we believe in positive feedback. Conversely though when things are not to our satisfaction then we will, equally, pass comment.We found that being completely overlooked, for no apparent reason, by your staff to be distasteful in the extreme. We felt totally unvalued as a potential customer and completely disregarded; in fact we're still feeling enraged by the entire experience. We couldn't have made it any clearer that we were interested in this particular camera, we were stood by it for long enough and both of us had the display model in our hands as well!!!!
We now feel 100% offended that our custom was deemed by your staff to be not worthy of their attentions. We had the cash to make the purchase but the inactions of those on the shop floor this afternoon ensured that the afforemention pound signs remained in our pocket and accompanied ourselves out of the door we had the misfortune to walk through some 10 minutes previously.
We can categorically state that we will NEVER use Jessops ever again for any of our photographic requirements because of our poor experience of this afternoon!!! Out of principal we will now do our best to share our negative experience with as many people as possible via as many medias as possible.
Not only were we looking to purchase the camera but the ancillary items such as a memory card, camera bag, tripod and shutter release cable today. In a few months' time we were looking seriously into investing in an 18-270mm Tamron lens. Congratulations to you as a company if you can pass up on nearly £1000 worth of business in these tough economical times.
As a last note we have now purchased our Nikon D3100 from a local independant photographic store who offered a good deal with excellent, friendly customer service; something, based upon our experience, that the staff in your Truro branch are completely incapable of doing!
Yours in complete disgust,
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Great staff and advice.

I explained my needs and the gentleman at Jessops in Leamington Spa advised me as to the best product.

It only cost about £50, yet it did everything and more than I wanted.
This morning I went in to thank him.
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Customer Service Returns

Following a bad experience with Jessops On Line I contacted the CEO to inform him of my poor experience and treatment. That very same day he telephoned me twice, even with the knowledge that I had already purchased the item via a retail branch. He apologised and informed me of the future stream-lining of the On Line operation and resolved my issues in a very professional and personal manner. I have been left very impressed and look forward to seeing how the On Line service will operate in the future. My faith has been restored.
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Zero Stars

When purchasing my Nikon camera, I included 3 year insurance cover. A couple of months later, I dropped and damaged the camera. I brought it into Jessops and as promised, they sent the camera off for repair, saying that it would take 4-6 weeks. 2 months later, (after a lot of chasing up) I receive notification that my camera is fixed and ready for collection. On returning to the store to collect my camera, I realise they have just returned it, without actually fixing ANYTHING and without any reason as to why. Store assistant says she will phone up the next day and enquire, meanwhile putting it on a priority list to get it repairs asap. Another 2 months down the line and I have heard nothing, despite sending numerous emails and calling into the store (saying that it is still "in for repair") What an absolute JOKE. I will never buy from Jessops again, I would definitely never recommend it!
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oooh expensive shop

and they never have anything in stock that I want - no wonder they are close to bust - online I save %30 try onestopdigital instead.
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Horrific Customer Service

I have been for the last week trying to get a refund and they still refuse to pay. No one returns calls I have asked to speak to a manager for the last 10 days and not one word of communication either in writing or a telephone call from a manager, very poor indeed. To compound all of this the GP-1 they sent me was faulty and when i returned it they failed to replace and when they did send a new one it was too late as i was travlling overseas. I cancelled the order and they said i would get refund in a couple of days, and nope nothing received. No apologies or anything. I am awaiting a call from Jessops this morning, lets see if I get my money back and any compensation for all the grief caused. From reading the reviews i doubt i will get any compensation as it seems they do not value their customers at all.

I will never use Jessops again unless they pull a massive rabbit out of the hat this morning with their telephone call!
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Will never buy from them again

Ordered a Panasonic Lumix TZ20 - in stock - next day delivery on Sunday. Thought great - will ship on Monday - I'll have in time for holiday on Tuesday. Got email confirming camera had shipped on monday and thought great!. Waited in Tues AM, then decided to check Yodel site with dispatch number - and guess what - Yodel hadn't even picked it up yet. Called Jessops and couldn't be told what the problem was - but person I spoke with offered to check and call me back. 30 mins later and no call-back - so I call nearest Branch Shop (Edinburgh) and they have 2 in stock and will reserve one for me - great I think - all I have to do is to call Jessops and cancel my original order and then go to the shop to pick the camera up. WRONG!. Even though the camera was still with Jessops, because the shipping label had been printed, my card had been charged, and they could not refund me without them delivering to me and then my getting an RMA from them. At this point I loose the plot and demand to speak with a manager, who promises to call me back in 30 mins. 1 hour goes bye, and I call them back and am now told that they have spoken with the Edinburgh shop manager and ok'd it for me to collect the camera from there - great!. Jumps in car - drives about 30 miles or so to shop to be told they don't yet have email to authorise release of camera, and I end up waiting for about 20 minutes whilst it comes though. I asked how they were going to compensate me for the inconvenience and was told the manager would call me back on my mobile. When I get home there is a message on my answering machine asking me to contact them again (it's an 0845 number). I'm away on holiday early tomorrow morning, and to be honest, I just can't be a*sed to fight for what - a free memory card or crappy case. Before anyone thinks that I'm just a whinger - you couldn't be more wrong - I've complained probably less than 3 or 4 times in my entire 53 years on this planet, but this truly takes the biscuit. Is there a lesson to be learned here - you bet there is!. DO NOT BUY FROM JESSOPS ON-LINE, AS THEIR CUSTOMER SERVICE IS PROBABLY THE WORST I HAVE EVER EXPERIENCED, AND THAT INCLUDES UTILITY COMPANIES AND SKY!. I'll never buy from them again, and will be giving my custom to smaller local companies who give personal service from now on.
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Very Pleased Great Service

I have always used Jessops for my camera needs. I have again used them to upgrade my Canon and I decided to use there reserve and collect service as my property is difficult to find. the item arrived a day early and I was contacted by Jessops by telephone and email to confirm my order had arrived and I collected my order no problems at all. The staff were friendly and also informed me of other offers which I took advantage of and bagged myself a cheap Canon battery again they rang me once my order had arrived. They were cheaper then elsewhere (discounted grey imports) but I know exactly what I'm buying and have a 12mth warranty.

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Jessops Details

About this company

Shop online for digital cameras, digital SLR cameras, lenses, camcorders, printers, memory cards, camera accessories, camcorder accessories at Jessops

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Jessops is ranked 43 out of 43 in the category

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