Jet2 reviews

Jet2 reviews

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50 pound promo is a rip off

I booked a holiday with jet2 the day before the 50 pound promotion was about to finish as I was told the holiday would probably go up so I booked for 635 pounds per person.The day after the promotion had finished the price of the flights had gone up but the whole holiday went down to 569 person.I feel cheated and will never use them again.I contacted there customer service team and found them very unhelpful once they have your money you can forget it.
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Car hire with no insurance

I book my flight and car together flight was good it went wrong when I went to pick the car up only to be told that the jet2 car hire did not have insurance .while in the car hire company I rang to say why there was no insurance and they said as I booked it while I was on holiday in Florida they didn't have to offer insurance . I paid top price for car that I could not drive, cost £100 more jet2 will not get any more of my money I feel ripped off Alan Abrams
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Rip off! Car hire ist the best example for ripp off britain!

Flights are ok but the extras are a ripp off! 1 Case 79 Euros theire and back???The mails beforeyou fly claim that it is not too late to book in a case for 10 pounds, when you try to add a case it costs a fortune, it ischeaper to send a case per Yodel. Car hire is even worse, you pay extra for fully comp insurance all in! Ont the phone! But the cover when you read the small print ist worthless and you are looking for trouble! It is all done through a broker who keeps a third of the cost for himself and makes false clames on the phone! I read the small print and canceled my car and got charged 50 Euros for the experience! Book Easy Jet!!!!What you see is what you get.Jet2 hat got a lot to learn
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Jet 2 Excellent Service

I would like to recommend Jet 2, we have traveled with them quite a few times now. Our most recent flight was last weekend. We took my father to Rome and at 82 years old and not very good on his feet, the staff at Rome airport and Glasgow Airport could not have been more helpful if they had tried. We have always found the check in staff very pleasant and helpful, we have flown from Glasgow, Edinburgh and Manchester and have had no complaints.
Please Jet 2 keep up the good work, you far exceed your rivals ie: Ryanair or Easyjet we only use these as a last resort now if Jet 2 do not fly to the destination we would like to go to. Although the choice of destinations is growing with Jet 2 all the time, so hopefully in the future we will not need to travel with the other airlines.
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A VERY EFFICIENT TRAVEL EXPERIENCE

First time I have booked a budget flight and was a bit apprehensive due to bad press some airlines receive, however, I need not have worried as the whole experience with Jet2 was faultless from booking online to airport efficiency and friendliness of staff.
I could not have asked for better service and was delighted when they offered to book in my second case free of charge, leaving me with only a small bag to carry on board. Also, flights were on time both ways so all in all a very impressive service from this company and would definitely travel with them again.
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You know what you are getting with Jet2, no surprises and value for money and therefore I am happy!

My wife and I recently flew to Gran Canaria for a 7 day break from Leeds-Bradford Airport. Having just purchased hand luggage we avoided baggage check in and were able to relax before boarding. Our outward flight was on time. Boarding was straight forward with plenty storage for our hand luggage. In flight service was delivered in a friendly, professional manner. I am 6`2” but was comfortable throughout the flight and able to stand up to stretch when required. Unfortunately the return flight was delayed by 50 minutes. Once onboard the Captain explained the delay was due to head winds which would be favourable on the return flight which was to be the case as we arrived back in Leeds on time. Once again I found the cabin crew to be very good. I took advantage of the 20% discount on perfumes!
Overall: Living in Leeds I fly regularly with Jet2 as Leeds Bradford is so convenient for me. I know what to expect, check in is quick and efficient; my flights are comfortable and I have never been disappointed yet. I consider the airport and flight experience a big part of my holiday and I would thoroughly recommend Jet2 to any travellers.
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Jet2 Car Hire "ouch, back door charges".

In February of this year we flew Jet2 to Malaga and booked a car through their car hire service, the cost when booking was very reasonable at £18.50 for 3 days (or so we thought) When we arrived at Malaga we made our way to "FIREFLY CAR HIRE" to collect our car, the hire desk was undermanned and very busy, the service was rushed resulting in the verbal terns and conditions being not very clear at all, we were led to believe that a refundable deposit was required £47.50 in case of accidental damage to the car that would be refunded when the car was returned undamaged PLEASE BE AWARE this is not a refundable charge this is a damage waiver charge that will not be returned. When we returned It took several E-mails and 5 weeks to their customer services desk before they finally admitted and confirmed this and that no money would be refunded. We will not be using Jet2 car hire service again. We have hired cars when abroad for many many years now but this is the first time we have "been caught" with back door charges.
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Would not let me fly hone early when my mum was ill

Nice flight going, but my mum got really ill rang them up to explain I needed too get on the nearest flight home, but I did not have any cash, I payed insurance. Tried to explain my mum could die I was in tears, And that my insurance should cover it. They were adamant I had to pay the money then I could claim once back home. Pointless company ,in the end spoke to a lovely lady in Ireland who sorted everything for me. I am flying back with Ryanair tomorrow, I want to say Thankyou so much too that lady, but Jet 2 you are one greedy horrible company. Tried to ask me to pay 267 £ just for a flight home. Greedy company, And I will be complaining to the insurance ombudsman about the way I was treated,
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Great, efficient service, highly recommended

I recently took a flight to Geneva with my family and found both the outbound and return flights absolutely faultless. They were both very busy flights, being half term, and they had the foresight to offer to put our hand luggage through free of charge, which made passenger loading on the plane very efficient. In my experience the staff are always helpful and friendly, though as most flights are fairly short, they're kept pretty busy throughout. From check-in to baggage pick-up, the experience was very positive and I would highly recommend this airline.
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Consistently terrible

New low today for Jet2! Today my handbag sized piece of handluggage was tagged with a yellow luggage label. Apparently this means that those of us with small pieces of hand luggage ( as opposed to 10kg small suitcases - yes those very ones that have caused the loading times for planes to increase considerably) must put them under the seat in front of them to leave space for large bags and trolley bags. Why would an airline make things more uncomfortable for people who use common sense, pay to check their luggage in and generally act in a considerate manner to other passengers. When challenged on this the air "hostess" refused to engage!!!" I''m not arguing with you madam" !
If there was any competition out of our local airport I would never ever fly with this company. This is only one of many complaints that I could make about them.
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Terrible customer service

They did to me just what the other reviewer has said. I paid for my seats and they gave them to someone else. This is despicable conduct. They didnt even have the decency to let us know. I will never use again.
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The WORST Airline!

Had a nightmare with this company. We paid for prebookable seats and didn't get them, despite other people sitting in our places, which makes me believe they put up the price of the seat at a later date to see if people would buy, which they obviously did. They damaged 2 of my bags and called them not fit for purpose, even though they were as new condition. They offered me a good will gesture of £3 per suitcase, yes three pounds. I complained and got a letter to say they will see what they can do and would hear within 28 days. 10wks later heard nothing. In the end I took them to the small claims court and won and got a full settlement. Not a single apology throughout the whole dealing with them. The call centre staff are also a bunch of liars and clearly love to annoy people on the phone b y replying to all criticism as "just read our terms and conditions". Just booked a new holiday for a group of 19 of us and Jet2 didn't get a thought. All my family will avoid these now and as we travel 3-4 times a year , they are going to lose out on a lot of money over the next few years. Management who instruct their staff to deal with complaints like this are not only abusing people but they are also costing the company a lot of money in the long run. NEVER GO WITH JET2 IF YOU WANT AN EASY HOLIDAY. JUST GOOGLE JET2 DAMAGED LUGGAGE AND YOU WILL SEE THEY ARE PIRATES.
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belfast to lanzarote good/lanzarote to belfast very shabby.

flight to lanza6/1/14 was good with a czech airline flying for jet 2. on arrival for our trip home to belfast13/1/14 we were informed that due to strong winds that we may have to stop off and refuel at faro airport. that in itself is not the problem,the problem is jet2 are renowed for doing this. i would say half the plane have been on jet2 flights to lanzarote and this has happened before. people on lanzarote have told me this is a regular occurence. wish they could be honest with their customers. high winds???? higher fuel bills in lanzarote more likely. inform your customers and blaming high winds for keeping your flyers getting home late.
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They should all book themselves a one way ticket to nowhere and stay there!

Absolutely money-grabbing pirates. When asked their brainless call centre morons if I can use a carseat on their plane, when infants were offered FREE passes, he tried to sell me a ticket twice the price of that quoted on the website. I had to falsify my baby's age, mess up my reservation because the idle twonk didn't want to touch it and pay a ticket for a carseat on an EMPTY airplane. Surely he knew it was empty when he defrauded me of money.
Furthermore, the bimbos on the plane very agressively forbade us the use of the carseat, although it fitted the chair, because they couldn't be bothered to try fitting it. The brazen cow even tried to flirt with my husband in front of me.
Our flight was delayed over 3 HOURS and at that time we had no information, NO refreshments (because, according to them, that would delay us further!) and NO mention of due compensation.
Complained to them, they had the gall to call my complaint 'feedback' and stuck to "our Terms and Conditions" which surely should mention that you shouldn't falsify information when booking, nor should they charge for services they DO NOT deliver. I'd like any of them to go buy anything, pay for it and not get it, unless it's that ticket to nowhere.
Rubbish service, appalling staff, pathetic customer relations, I won't mind seeing them close.

Incidentally, if anyone else suffered on the flight of the 12 passengers (11 + 1 infant) be aware you should claim compensation.
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Awful if you have a complaint...

Treat customers like crap when they have a complaint and genuine concerns about the holiday they were sold. Executive Office are rude and unhelpful, as is Philip the CEO. They are low cost holidays for a reason, don't expect much....
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The Best Airline!!!:)

Perfect.
I would like to recommend this company to anyone.
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Not on the case

I st nov. Went to benidorm with jet 2 liked the easy checking and good flight an all that stuff. But my new suit case got damaged, after filling a form and sending photo to jet 2 there reply was liability is limited to such items as locks wheels handles and zips, so no reimbursements. There just not interested, so my first and last time with them. I no other air lines do compansite
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Air travel great, car hire crap

No problems with the polite and friendly staff and very good service on both sites, however the Gold car hire firm used by Jet2 car hire is very poor.

The insurance is a rip off, the car was in poor condition with none of the required safety equipment and the terms of the insurance we're not explained properly to us, resulting in an unwarranted charge of 110 euros. The written information provided differed in 2 documents - one said the insurance was only invalid if you went to Africa but the other, in tiny print said invalid outside Spanish borders ie not valid in Gibraltar. this was categorically not explained.

Air travel - fine - car hire a potential minefield and definitely a rip off.
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HAND LUGGAGE

I was on flight LS876 from Faro yesterday 7/11/2013 i would like to suggest that Jet 2 check the hand luggage more carefully,people were bringing bags on board that needed 2 people to lift them in the over head lockers,the over head lockers were bursting open during the flight and on landing some could not be opened.Maybe if if Jet 2 greatly reduced the size of their carry on luggage and brought the price down for putting luggage in the hold they would create more revenue and greatly reduce the chance of someones over stuffed hand luggage falling on your head.also it would make boarding a lot speedier and vice versa.
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Jet2 are a friendly and reliable airline with very competitive prices, they are a delight to fly with.

Whenever I can, I choose to fly with Jet2.
They are easy to book with, the staff look after you very well both on the ground and in the air, the fleet is of the highest quality and their friendly but professional approach is better than any of the competitors.
I highly recommend them to you.

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Jet2 is ranked 10 out of 26 in the category Flights

Jet2 is ranked 151 out of 327 in the category

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