Nice flight going, but my mum got really ill rang them up to explain I needed too get on the nearest flight home, but I did not have any cash, I payed insurance. Tried to explain my mum could die I was in tears, And that my insurance should cover it. They were adamant I had to pay the money then I could claim once back home. Pointless company ,in the end spoke to a lovely lady in Ireland who sorted everything for me. I am flying back with Ryanair tomorrow, I want to say Thankyou so much too that lady, but Jet 2 you are one greedy horrible company. Tried to ask me to pay 267 £ just for a flight home. Greedy company, And I will be complaining to the insurance ombudsman about the way I was treated,
I recently took a flight to Geneva with my family and found both the outbound and return flights absolutely faultless. They were both very busy flights, being half term, and they had the foresight to offer to put our hand luggage through free of charge, which made passenger loading on the plane very efficient. In my experience the staff are always helpful and friendly, though as most flights are fairly short, they're kept pretty busy throughout. From check-in to baggage pick-up, the experience was very positive and I would highly recommend this airline.
New low today for Jet2! Today my handbag sized piece of handluggage was tagged with a yellow luggage label. Apparently this means that those of us with small pieces of hand luggage ( as opposed to 10kg small suitcases - yes those very ones that have caused the loading times for planes to increase considerably) must put them under the seat in front of them to leave space for large bags and trolley bags. Why would an airline make things more uncomfortable for people who use common sense, pay to check their luggage in and generally act in a considerate manner to other passengers. When challenged on this the air "hostess" refused to engage!!!" I''m not arguing with you madam" ! If there was any competition out of our local airport I would never ever fly with this company. This is only one of many complaints that I could make about them.
They did to me just what the other reviewer has said. I paid for my seats and they gave them to someone else. This is despicable conduct. They didnt even have the decency to let us know. I will never use again.
Had a nightmare with this company. We paid for prebookable seats and didn't get them, despite other people sitting in our places, which makes me believe they put up the price of the seat at a later date to see if people would buy, which they obviously did. They damaged 2 of my bags and called them not fit for purpose, even though they were as new condition. They offered me a good will gesture of £3 per suitcase, yes three pounds. I complained and got a letter to say they will see what they can do and would hear within 28 days. 10wks later heard nothing. In the end I took them to the small claims court and won and got a full settlement. Not a single apology throughout the whole dealing with them. The call centre staff are also a bunch of liars and clearly love to annoy people on the phone b y replying to all criticism as "just read our terms and conditions". Just booked a new holiday for a group of 19 of us and Jet2 didn't get a thought. All my family will avoid these now and as we travel 3-4 times a year , they are going to lose out on a lot of money over the next few years. Management who instruct their staff to deal with complaints like this are not only abusing people but they are also costing the company a lot of money in the long run. NEVER GO WITH JET2 IF YOU WANT AN EASY HOLIDAY. JUST GOOGLE JET2 DAMAGED LUGGAGE AND YOU WILL SEE THEY ARE PIRATES.
flight to lanza6/1/14 was good with a czech airline flying for jet 2. on arrival for our trip home to belfast13/1/14 we were informed that due to strong winds that we may have to stop off and refuel at faro airport. that in itself is not the problem,the problem is jet2 are renowed for doing this. i would say half the plane have been on jet2 flights to lanzarote and this has happened before. people on lanzarote have told me this is a regular occurence. wish they could be honest with their customers. high winds???? higher fuel bills in lanzarote more likely. inform your customers and blaming high winds for keeping your flyers getting home late.
Absolutely money-grabbing pirates. When asked their brainless call centre morons if I can use a carseat on their plane, when infants were offered FREE passes, he tried to sell me a ticket twice the price of that quoted on the website. I had to falsify my baby's age, mess up my reservation because the idle twonk didn't want to touch it and pay a ticket for a carseat on an EMPTY airplane. Surely he knew it was empty when he defrauded me of money. Furthermore, the bimbos on the plane very agressively forbade us the use of the carseat, although it fitted the chair, because they couldn't be bothered to try fitting it. The brazen cow even tried to flirt with my husband in front of me. Our flight was delayed over 3 HOURS and at that time we had no information, NO refreshments (because, according to them, that would delay us further!) and NO mention of due compensation. Complained to them, they had the gall to call my complaint 'feedback' and stuck to "our Terms and Conditions" which surely should mention that you shouldn't falsify information when booking, nor should they charge for services they DO NOT deliver. I'd like any of them to go buy anything, pay for it and not get it, unless it's that ticket to nowhere. Rubbish service, appalling staff, pathetic customer relations, I won't mind seeing them close.
Incidentally, if anyone else suffered on the flight of the 12 passengers (11 + 1 infant) be aware you should claim compensation.
Treat customers like crap when they have a complaint and genuine concerns about the holiday they were sold. Executive Office are rude and unhelpful, as is Philip the CEO. They are low cost holidays for a reason, don't expect much....
I st nov. Went to benidorm with jet 2 liked the easy checking and good flight an all that stuff. But my new suit case got damaged, after filling a form and sending photo to jet 2 there reply was liability is limited to such items as locks wheels handles and zips, so no reimbursements. There just not interested, so my first and last time with them. I no other air lines do compansite
No problems with the polite and friendly staff and very good service on both sites, however the Gold car hire firm used by Jet2 car hire is very poor.
The insurance is a rip off, the car was in poor condition with none of the required safety equipment and the terms of the insurance we're not explained properly to us, resulting in an unwarranted charge of 110 euros. The written information provided differed in 2 documents - one said the insurance was only invalid if you went to Africa but the other, in tiny print said invalid outside Spanish borders ie not valid in Gibraltar. this was categorically not explained.
Air travel - fine - car hire a potential minefield and definitely a rip off.
I was on flight LS876 from Faro yesterday 7/11/2013 i would like to suggest that Jet 2 check the hand luggage more carefully,people were bringing bags on board that needed 2 people to lift them in the over head lockers,the over head lockers were bursting open during the flight and on landing some could not be opened.Maybe if if Jet 2 greatly reduced the size of their carry on luggage and brought the price down for putting luggage in the hold they would create more revenue and greatly reduce the chance of someones over stuffed hand luggage falling on your head.also it would make boarding a lot speedier and vice versa.
Whenever I can, I choose to fly with Jet2. They are easy to book with, the staff look after you very well both on the ground and in the air, the fleet is of the highest quality and their friendly but professional approach is better than any of the competitors. I highly recommend them to you.
It has taken me 13 years to persuade my husband to get on a plane, having had a bad experience on a flight some 30 years ago.
Last Saturday (12th October) we took a flight from Manchester to Barcelona and I had a quiet word with the flight staff when we boarded the plane to advise them of my husband's acute anxiety.
I can only describe the attitude of the Jet2 staff on board that day as being exceptional. Sarah and Linda (cabin crew) were extremely attentive and did everything they could to make the journey as stress-free and relaxing as possible for my husband.
After the plane landed in Barcelona and the other passengers had disembarked, they very kindly offered to take my husband into the cockpit area to meet the Captain, who took the time to answer some of my husbands many questions.
I cannot thank Jet2 enough for making the flight such a pleasant experience for both of us, and I am overwhelmed to report that my husband says he will fly again.
We can now look forward to sharing future overseas holidays together, and I cannot put into words what this means to me..... who needs marriage guidance when you have Jet2.
We travelled from Glasgow to Gran Canaria with Je2 on a flight only deal. Boarding was nor problem and we did so on time. In flight the staff were very on the ball, getting to work as soon as they could delivering meals to those who had ordered, then going into full swing with the in flight service. It seemed to be a well oiled machine. The staff were friendly and knowledgable so any questions passengers had were answered with good grace and authority. Both pilots kept us informed of progress on the way there and on the way back. The pilot on the return journey even seemed sympathetic that the temperature in Glasgow was only 13 degrees! Flights there and back were hassle free and on time. What more can you ask for?
Whilst Jet2 themselves offer an excellent, friendly, reasonably priced service and much improved leg room in the new cabins they need to be careful which car hire companies they align themselves with. We booked online and it is only afterwards that it is revealed who the hire company will be. We were allocated Gold Car at Faro. When we got there we were presented with two options: either pay the damage waiver fee of around 120e for a week and drop and leave your car without inspection on return or have 1200e charge placed on your credit card with a full vehicle inspection on return and where any damage is found the whole amount would be retained - this is extortion at its worst. A young family and an elderly couple in front of us were both forced to pay the waiver fee as they did not have enough credit on their credit cards - how is this an option? It is in fact extortion! Jet2 needs to look at this very carefully and cease using Gold Car and any other provider who acts in this despicable manner. It does not reflect well on you!
Jet2 staff are the friendliest and most helpful people I have met. They seem to know your needs without you asking and approach you. It is run very efficiently, the cabin is clean and well furnished. Cabin crew are very efficient and I would trust them with my life, (which I do). I look forward to my next trip.
This was my first time of flying with Jet2, and I have to say that my expectations were not too high, having previously being thoroughly diappointed with three of their competitors. However, from check-in to baggage collection, the service was superb. The staff were smart, well-informed, helpful and friendly. Boarding was slick and orderly and the flight left bang on time, both outward and inward. The seats were very comfortable, with plenty of leg-room. The cabin crew were wonderful,(Alan in particular) and the stock of gifts, duty-free etc was extremely comprehensive and of good quality. Overall, I was extremely impressed. No criticism is necessary.
Second time we have flown with Jet2. I cannot fault this airline. There is room on the plane and the cabin crew are helpful and friendly. The pilot always gives a good take off and landing. Have recommended to many friends.