No problems with the polite and friendly staff and very good service on both sites, however the Gold car hire firm used by Jet2 car hire is very poor.
The insurance is a rip off, the car was in poor condition with none of the required safety equipment and the terms of the insurance we're not explained properly to us, resulting in an unwarranted charge of 110 euros. The written information provided differed in 2 documents - one said the insurance was only invalid if you went to Africa but the other, in tiny print said invalid outside Spanish borders ie not valid in Gibraltar. this was categorically not explained.
Air travel - fine - car hire a potential minefield and definitely a rip off.
I was on flight LS876 from Faro yesterday 7/11/2013 i would like to suggest that Jet 2 check the hand luggage more carefully,people were bringing bags on board that needed 2 people to lift them in the over head lockers,the over head lockers were bursting open during the flight and on landing some could not be opened.Maybe if if Jet 2 greatly reduced the size of their carry on luggage and brought the price down for putting luggage in the hold they would create more revenue and greatly reduce the chance of someones over stuffed hand luggage falling on your head.also it would make boarding a lot speedier and vice versa.
Whenever I can, I choose to fly with Jet2.
They are easy to book with, the staff look after you very well both on the ground and in the air, the fleet is of the highest quality and their friendly but professional approach is better than any of the competitors.
I highly recommend them to you.
It has taken me 13 years to persuade my husband to get on a plane, having had a bad experience on a flight some 30 years ago.
Last Saturday (12th October) we took a flight from Manchester to Barcelona and I had a quiet word with the flight staff when we boarded the plane to advise them of my husband's acute anxiety.
I can only describe the attitude of the Jet2 staff on board that day as being exceptional. Sarah and Linda (cabin crew) were extremely attentive and did everything they could to make the journey as stress-free and relaxing as possible for my husband.
After the plane landed in Barcelona and the other passengers had disembarked, they very kindly offered to take my husband into the cockpit area to meet the Captain, who took the time to answer some of my husbands many questions.
I cannot thank Jet2 enough for making the flight such a pleasant experience for both of us, and I am overwhelmed to report that my husband says he will fly again.
We can now look forward to sharing future overseas holidays together, and I cannot put into words what this means to me..... who needs marriage guidance when you have Jet2.
Thank you from the bottom of my heart.
We travelled from Glasgow to Gran Canaria with Je2 on a flight only deal. Boarding was nor problem and we did so on time. In flight the staff were very on the ball, getting to work as soon as they could delivering meals to those who had ordered, then going into full swing with the in flight service. It seemed to be a well oiled machine. The staff were friendly and knowledgable so any questions passengers had were answered with good grace and authority. Both pilots kept us informed of progress on the way there and on the way back. The pilot on the return journey even seemed sympathetic that the temperature in Glasgow was only 13 degrees! Flights there and back were hassle free and on time. What more can you ask for?
Whilst Jet2 themselves offer an excellent, friendly, reasonably priced service and much improved leg room in the new cabins they need to be careful which car hire companies they align themselves with. We booked online and it is only afterwards that it is revealed who the hire company will be. We were allocated Gold Car at Faro. When we got there we were presented with two options: either pay the damage waiver fee of around 120e for a week and drop and leave your car without inspection on return or have 1200e charge placed on your credit card with a full vehicle inspection on return and where any damage is found the whole amount would be retained - this is extortion at its worst. A young family and an elderly couple in front of us were both forced to pay the waiver fee as they did not have enough credit on their credit cards - how is this an option? It is in fact extortion! Jet2 needs to look at this very carefully and cease using Gold Car and any other provider who acts in this despicable manner. It does not reflect well on you!
Jet2 staff are the friendliest and most helpful people I have met. They seem to know your needs without you asking and approach you. It is run very efficiently, the cabin is clean and well furnished. Cabin crew are very efficient and I would trust them with my life, (which I do). I look forward to my next trip.
This was my first time of flying with Jet2, and I have to say that my expectations were not too high, having previously being thoroughly diappointed with three of their competitors. However, from check-in to baggage collection, the service was superb. The staff were smart, well-informed, helpful and friendly. Boarding was slick and orderly and the flight left bang on time, both outward and inward. The seats were very comfortable, with plenty of leg-room. The cabin crew were wonderful,(Alan in particular) and the stock of gifts, duty-free etc was extremely comprehensive and of good quality. Overall, I was extremely impressed. No criticism is necessary.
Having just returned from a 10 day holiday flying from Blackpool to Alicante using Jet2 have to compliment all involved in making our trip such a stress free and pleasant experience,from check in to the friendly,smiling cabin crew,everybody we encountered treated us with both respect and courtesy.would highly recommend both Jet2 airline,and Jet2 Holidays.
On the whole we enjoyed the flight out but we had been up a VERY long time and the member of the crew who insisted on shouting, despite the perfectly functioning PA System was very, very irritating. We had chosen NOT to purchase gifts/toileteries/cosmetics during their run down the cabin and blaring on about them ad nauseum when we were trying to sleep was very, very, very annoying!!!!
Apart from that, the cabin service was very acceptable and the staff friendly and helpful.
Was recommended to use Jet2 by our son who travels with them frequently and was not disappointed. I would definitely recommend them for good customer service, good leg room in normal seats (and I have long legs), comfortable journey and reasonably priced refreshments. This will be our benchmark for future flights. Well done Jet2.
I booked and flew with Jet2 for the first time to Mallorca and back. I had read some poor reviews and a little reluctant to choose Jet2, but having been disappointed (and squeezed into my seat) with Monach and with Easyjet prices being higher; I decided to give Jet2 a try. The plane was large, spacious, clean and comfortable. The staff were friendly and helpful both on the ground and in the air. I upgraded to extra legroom seats at the airport for no extra cost than had I booked before hand online. I was also surprised how low the prices were for sandwiches and drinks on board. We ordered a bottle of champagne at a great price. The flight was on time, and all in all my partner and I were genuinely impressed. I will definitely fly with them again; especially at the low price we paid.
I have travelled a number of times with Jet2 and have always found everyone to be very friendly and ready to help...never a feeling of being rushed, even when it seems obvious that time is tight.
I shall never forget the kindness of the cabin crew and one very special pilot when I lost my iPad in Marco Polo airport.
I really mean it when I speak of Jet2 as my favourite airline.
We have travelled with Jet2 many times. We have always found them to be both welcoming and efficient, and consider them to be far more customer friendly than rivals such as Ryanair. Our experience on this occasion when flying out of Manchester was typical - check-in was swift and staff were pleasant and helpful. It was therefore a real shock when we arrived at Venice Marco Polo airport for the return journey home. The local ground operation was a complete shambles. Passengers waiting for the Edinburgh flight were unable to check in but were not given any adequate explanation as to why this was. Consequently, there was a sprawling, disorganised queue, and tempers were frayed. The ground staff were generally unhelpful and one supercilious check-in clerk was particularly dismissive of passenger concerns. Although I assume that these were not actually Jet2 employees, I doubt that many of the inconvenienced passengers would have made this distinction. As it was, it took us over an hour to drop off our single bag - and we were the lucky ones. Many passengers probably counted their blessings that our flight was delayed for an hour. I heard many complaints and feel that it is a shame that Jet2's reputation should be damaged as a result of the poor customer service offered by the Italian ground crew.
I only have one gripe! The cabin crew should have more authority to shut up yelling stags & hens. They ruin a flight by their loud voices shouting to each other. I dread getting on a flight when I see the pink hats & macho t.shirts & it is just my luck to be sitting next to one or two!! They have absolutely no consideration for any one. Some are already drunk when they get on board & continue to drink during the flight getting louder by the minute . This I know is not the fault of Jet 2 who I have the highest regard for but it is a big problem that needs to be sorted.
I have travelled with jet2 several times previously, but was very impressed this time, with the quality of the cabin, legroom and the exceptional customer service. Very friendly, helpful staff. Although I was delayed on the inbound journey, it wasn't the airlines fault as this was due to air traffic strikes in France. I will definitely be booking with jet2 from Blackpool airport in the future.
I have to say that having flown with other budget airlines for a number of years I was starting to think you only get what you pay for. However, Jet2 have changed my opinion. With seat allocation there was no pushing and shoving to get a seat with your travelling group. Both the ground and flight crew made you feel like you were going on holiday and not like cattle going to slaughter, unlike some other budget airlines. I will definitely use Jet2 again.
Friendly staff, excellent at check in desks, fairly good value for money although wish we could take advantage of the cheaper seats jet2offer. Never seem to get them at low prices. However would prefer, where possible, to travel with jet2 every time. Highest baggage allowance and plenty of leg room. Totally satisfied with their service every time.
We're just back from Spain. We flew from Glasgow to Malaga and back. We used Jet2 for the first time and were delighted with the service. Ground crew and cabin crew were all friendly and helpful. Top marks all round! Will definitely use them again.
Having used Jet 2 severavl time over the last 2 years and having used them twice in the last month . Once a Jet 2 holiday and just a flight only cannot fault the staff the plane and in the case of the holiday the hotel . transfers were on time flight on time all in all a really pleasant experience and would not hesitate to recommend Jet 2 to anybody
We travel to Prague from Newcastle to visit friends in the Czech Republic once a year, on this occasion the cabin crew on the flight out were very friendly and polite, coming back was a different storey, one in particular (who was far too fat to be a flight attendant) snapped and snarled her way down the isle until she got to me, then her nasty streak really kicked in. I was listening to the ipod my daughter had bought me for my birthday and kindly put some songs on she knew I liked, being 52 yrs old I am not techno savvy by any stretch of the imagination, little miss nice snapped ''you need to take your earphones out for landing in 10 minutes'' by which I thought she meant I would need to take them out in 10 minutes time for landing, but nooooo, she stomped back to me and snarled rather loudly so everyone could hear ''I've told you to take those earphones out once, I wont tell you again'' now I work as a casino manager and if one of my staff had spoken to a customer like that they would be out the door, what a nasty piece of work she is, she shouldn't be working in a customer based industry, she obviously doesn't like people!!!!
My partner and I have used Jet2 several times, booking our flights on line which is a very easy procedure with a good choice of destinations and flight times. We live very close to Robin Hood Airport but we always travel to East Midland Airport and fly with Jet2 because it's a lot cheaper and gives us flights at the times that we want to travel. The cabin crew are very friendly and the inflight meals aren't bad either.
Check in at both Manchester and Tenerife quick, smooth and efficient. Flights on time, airport staff and cabin crew absolutely fantastic. This airline must have the best staff in the business. Smooth flights always a bonus of course
This is our first experience with Jet2.com and it certainly won't be our last! From the smooth check in to our return to East Midlands airport we couldn't fault a single thing. We travelled with my 92 year old mother who required airport assistance and everything was 'spot on'. We were impressed with the amount of leg-room and the staff were extremely friendly, cheerful and happy to help in any way. Pilot announcements were detailed and informative and all in all a great airline.
Yet again Jet2 have amazed me with their brilliant customer service and none of the petty squabbles you get on other airlines! The check in was smooth, no faffing around ramming cases into tiny cages to see if they fit, helpful staff who make eye contact, smile and are interested in you and a superb on flight service. An elderly couple were really well looked after, having their bags taken on for them by willing staff. I think this is possibly the best airline in respect of value for money, but also customer service. I'll certainly be booking with them again soon.
I have flown several times with Jet2 and never had a bad experience. Online booking and check in is quick and easy. Boarding always seems efficient. The planes are clean and quite comfortable. I have only had one delayed flight but that was due to my flight being diverted due to awful weather.
My only minor quibble is the charge forfeit checking in as check in is not optional it is obligatory. That being said it is clearly stated during the booking process which is why the quibble is minor.
have flown with jet2 a few times holidays and work nothing less than brilliant, organised, efficient, polite, I would say these economy flights are brill , staff are wonderful recently flew with them (September 2013) very fast book in not longer than 10mins and a very smooth flight outward and return flight I know who we will fly with from now on
Why waste your money on bigger company's! Jet2 has been the best airline i have ever used. Checked in within 2 minutes - not 1 delay - arrived earlier than expected both there and back. Staff where fantastic. There really was not 1 fault with Jet2 and would / have recommended to anybody i hear going away.
We chose Jet2 due to their competitive prices. Our experience whilst travelling with this company was excellent. The staff are extremely friendly and helpful and the Captain kept us fully informed as to what was happening with our flights. The take-off and landings were really smooth. All in all, a very good experience. I would recommend Jet2 to my friends and family.
Despite often flying on "mainstream" airlines this has to be our favourite airline. Friendly cabin crew and good punctuality make this a real winner. there is plenty of legroom and the times of flights are usually very convenient.
Great flights to Rome September 2013 from Leeds Bradford. I booked and checked in online. Everything was punctual and on time. We were well informed and given all the appropriate information (which I was able to print off at home). Very friendly and well mannered staff. Very impressed with the company in general as this was my first time flying with jet2. Will definitely be using them again.
Jet2 is "the" way to fly, excellent value, friendly service, many routes to choose from with great destinations.
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