Jet2 reviews

Jet2 reviews

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Better than Others

Just returned from Majorca. Jet2 flights were on time and hassle free. Comfortable cabins and efficient check-in. Would use them again without hesitation.
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30 Year Fear of Flying - Jet2 I Love You

It has taken me 13 years to persuade my husband to get on a plane, having had a bad experience on a flight some 30 years ago.

Last Saturday (12th October) we took a flight from Manchester to Barcelona and I had a quiet word with the flight staff when we boarded the plane to advise them of my husband's acute anxiety.

I can only describe the attitude of the Jet2 staff on board that day as being exceptional. Sarah and Linda (cabin crew) were extremely attentive and did everything they could to make the journey as stress-free and relaxing as possible for my husband.

After the plane landed in Barcelona and the other passengers had disembarked, they very kindly offered to take my husband into the cockpit area to meet the Captain, who took the time to answer some of my husbands many questions.

I cannot thank Jet2 enough for making the flight such a pleasant experience for both of us, and I am overwhelmed to report that my husband says he will fly again.

We can now look forward to sharing future overseas holidays together, and I cannot put into words what this means to me..... who needs marriage guidance when you have Jet2.

Thank you from the bottom of my heart.

Debbie Faulkner
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Hassle free flights

We travelled from Glasgow to Gran Canaria with Je2 on a flight only deal. Boarding was nor problem and we did so on time. In flight the staff were very on the ball, getting to work as soon as they could delivering meals to those who had ordered, then going into full swing with the in flight service. It seemed to be a well oiled machine. The staff were friendly and knowledgable so any questions passengers had were answered with good grace and authority. Both pilots kept us informed of progress on the way there and on the way back. The pilot on the return journey even seemed sympathetic that the temperature in Glasgow was only 13 degrees! Flights there and back were hassle free and on time. What more can you ask for?
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Don't Use Their Car Hire - Book Your Own!!!!!!!

Whilst Jet2 themselves offer an excellent, friendly, reasonably priced service and much improved leg room in the new cabins they need to be careful which car hire companies they align themselves with. We booked online and it is only afterwards that it is revealed who the hire company will be. We were allocated Gold Car at Faro. When we got there we were presented with two options: either pay the damage waiver fee of around 120e for a week and drop and leave your car without inspection on return or have 1200e charge placed on your credit card with a full vehicle inspection on return and where any damage is found the whole amount would be retained - this is extortion at its worst. A young family and an elderly couple in front of us were both forced to pay the waiver fee as they did not have enough credit on their credit cards - how is this an option? It is in fact extortion! Jet2 needs to look at this very carefully and cease using Gold Car and any other provider who acts in this despicable manner. It does not reflect well on you!
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Best airline yet.

Jet2 staff are the friendliest and most helpful people I have met. They seem to know your needs without you asking and approach you. It is run very efficiently, the cabin is clean and well furnished. Cabin crew are very efficient and I would trust them with my life, (which I do). I look forward to my next trip.
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First class airline. First class service.

This was my first time of flying with Jet2, and I have to say that my expectations were not too high, having previously being thoroughly diappointed with three of their competitors. However, from check-in to baggage collection, the service was superb. The staff were smart, well-informed, helpful and friendly. Boarding was slick and orderly and the flight left bang on time, both outward and inward. The seats were very comfortable, with plenty of leg-room. The cabin crew were wonderful,(Alan in particular) and the stock of gifts, duty-free etc was extremely comprehensive and of good quality. Overall, I was extremely impressed. No criticism is necessary.
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The best

Second time we have flown with Jet2. I cannot fault this airline. There is room on the plane and the cabin crew are helpful and friendly. The pilot always gives a good take off and landing. Have recommended to many friends.
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ONCE AGAIN AN EXCELLENT SERVICE

Having just returned from a 10 day holiday flying from Blackpool to Alicante using Jet2 have to compliment all involved in making our trip such a stress free and pleasant experience,from check in to the friendly,smiling cabin crew,everybody we encountered treated us with both respect and courtesy.would highly recommend both Jet2 airline,and Jet2 Holidays.
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Great Trip Except for Irritating Sales Chat on the Loudspeaker!

On the whole we enjoyed the flight out but we had been up a VERY long time and the member of the crew who insisted on shouting, despite the perfectly functioning PA System was very, very irritating. We had chosen NOT to purchase gifts/toileteries/cosmetics during their run down the cabin and blaring on about them ad nauseum when we were trying to sleep was very, very, very annoying!!!!

Apart from that, the cabin service was very acceptable and the staff friendly and helpful.
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FIVE STAR SERVICE AT THREE STAR PRICES

Was recommended to use Jet2 by our son who travels with them frequently and was not disappointed. I would definitely recommend them for good customer service, good leg room in normal seats (and I have long legs), comfortable journey and reasonably priced refreshments. This will be our benchmark for future flights. Well done Jet2.
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Surprisingly good

I booked and flew with Jet2 for the first time to Mallorca and back. I had read some poor reviews and a little reluctant to choose Jet2, but having been disappointed (and squeezed into my seat) with Monach and with Easyjet prices being higher; I decided to give Jet2 a try. The plane was large, spacious, clean and comfortable. The staff were friendly and helpful both on the ground and in the air. I upgraded to extra legroom seats at the airport for no extra cost than had I booked before hand online. I was also surprised how low the prices were for sandwiches and drinks on board. We ordered a bottle of champagne at a great price. The flight was on time, and all in all my partner and I were genuinely impressed. I will definitely fly with them again; especially at the low price we paid.
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Jet 2 - My favourite Airline!

I have travelled a number of times with Jet2 and have always found everyone to be very friendly and ready to help...never a feeling of being rushed, even when it seems obvious that time is tight.
I shall never forget the kindness of the cabin crew and one very special pilot when I lost my iPad in Marco Polo airport.
I really mean it when I speak of Jet2 as my favourite airline.
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Usual High Standard of Service and Price

Enjoyed the whole experience of using Jet 2. The Service was the usual high standard from booking through to returning home
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Normally responsive company seriously let down by local ground staff in Venice

We have travelled with Jet2 many times. We have always found them to be both welcoming and efficient, and consider them to be far more customer friendly than rivals such as Ryanair. Our experience on this occasion when flying out of Manchester was typical - check-in was swift and staff were pleasant and helpful. It was therefore a real shock when we arrived at Venice Marco Polo airport for the return journey home. The local ground operation was a complete shambles. Passengers waiting for the Edinburgh flight were unable to check in but were not given any adequate explanation as to why this was. Consequently, there was a sprawling, disorganised queue, and tempers were frayed. The ground staff were generally unhelpful and one supercilious check-in clerk was particularly dismissive of passenger concerns. Although I assume that these were not actually Jet2 employees, I doubt that many of the inconvenienced passengers would have made this distinction. As it was, it took us over an hour to drop off our single bag - and we were the lucky ones. Many passengers probably counted their blessings that our flight was delayed for an hour. I heard many complaints and feel that it is a shame that Jet2's reputation should be damaged as a result of the poor customer service offered by the Italian ground crew.
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Super cabin crew always smiling & happy to help.

I only have one gripe! The cabin crew should have more authority to shut up yelling stags & hens. They ruin a flight by their loud voices shouting to each other. I dread getting on a flight when I see the pink hats & macho t.shirts & it is just my luck to be sitting next to one or two!! They have absolutely no consideration for any one. Some are already drunk when they get on board & continue to drink during the flight getting louder by the minute . This I know is not the fault of Jet 2 who I have the highest regard for but it is a big problem that needs to be sorted.
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Great customer experience!

I have travelled with jet2 several times previously, but was very impressed this time, with the quality of the cabin, legroom and the exceptional customer service. Very friendly, helpful staff. Although I was delayed on the inbound journey, it wasn't the airlines fault as this was due to air traffic strikes in France. I will definitely be booking with jet2 from Blackpool airport in the future.
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Blackpool to Malaga £24

FANTASTIC VALUE FLIGHT, Great friendly cabin crew. Much less stressful than other low cost airlines!!
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Very friendly, helpful ground and flight crew.

I have to say that having flown with other budget airlines for a number of years I was starting to think you only get what you pay for. However, Jet2 have changed my opinion. With seat allocation there was no pushing and shoving to get a seat with your travelling group. Both the ground and flight crew made you feel like you were going on holiday and not like cattle going to slaughter, unlike some other budget airlines. I will definitely use Jet2 again.
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Simply the best

Friendly staff, excellent at check in desks, fairly good value for money although wish we could take advantage of the cheaper seats jet2offer. Never seem to get them at low prices. However would prefer, where possible, to travel with jet2 every time. Highest baggage allowance and plenty of leg room. Totally satisfied with their service every time.
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Excellent prices, excellent service!

We're just back from Spain. We flew from Glasgow to Malaga and back. We used Jet2 for the first time and were delighted with the service. Ground crew and cabin crew were all friendly and helpful. Top marks all round! Will definitely use them again.

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Jet2 is ranked 10 out of 26 in the category Flights

Jet2 is ranked 151 out of 327 in the category

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