Our friends booked a special Abruzzo cooking trip and asked us to join them. We enrolled in Jetsetter and signed up for the same Abruzzo trip as our friends, but we were told it was full. However, Jetsetter informed us that we could choose "Standby" status, which we did. In two days, we received word that our trip had been confirmed and that we were DEFINITELY part of the trip we had chosen--the cost of the trip immediately showed up on our credit card, so we happily set about "adjusting" our current schedule to accommodate the upcoming Italy trip: (1) We canceled an excursion we had planned on taking to the Finger Lakes district in New York; (2) We canceled concert tickets we had bought; (3) We set up petsitting dates for the time of the Abruzzo trip; (4) We rearranged schedules and appointments for our elderly parents because we are the ones who transport them to and from such appointments. HERE IS THE PUNCH LINE: Several days after adjusting our schedules to accommodate the Abruzzo trip, we received a call from Jetsetter saying someone had erroneously confirmed our acceptance in the trip, and we would NOT be able to go on the dates we had wanted. The person dealing with us during this "correction/rejection" call was rather cavalier and indifferent to the complexities and disappointment we experienced as a result of a Jetsetter employee's most unfortunate error. (I notice, by the way, that one of the reviews below also mentioned dealing with a confirmation error--perhaps this is a nagging problem that Jetsetter needs to deal with!) For me, the bottom line is that Jetsetter needs to use a system that more accurately indicates the enrollment status of its customers, and that once errors occur, every effort should be made to inform the unlucky travelers expeditiously (before they have re-designed their lives to fit a supposedly definite future excursion); they need to try everything in their power to right their wrong; and they need to do all of this with a modicum of courtesy and concern.
This was our first Jetsetter experience, and I intend for it to be our LAST.
I reserved a room at the Oxford Hotel in Denver using their service. When I arrived at the hotel I was turned away because my reservation did not exist!!!! It was extremely embarrassing. I even had a confirmation from Jetsetter.
I cannot trust this service in the future and will never use them again.
So, they had this competition - it was a booking of a Malta cruise for $100, and you had to be the first one to get the deal. There I was, with my browser ready at 3:59 pm..and VOILA! The option to book was available!! I quickly selected it and got an error message that said, please contact customer support and reference error #701. I called, someone picked up and said, Oops, you didn't call Jetsetter! Let me transfer you. 20 minutes later someone finally answered and said, "Oh, right..yea there's nothing we can do about that, it was a site error."
I emailed them a screenshot of the window that showed that I was, in fact, able to book the room! It was showing up as "available" but just would not let me check out. He said, "I understand, but the error message you saw just means the inventory is sold out." Obviously, I was not the only one that received that message, and the only reason I was on hold for 20 minutes listening to their annoying music was so that someone could manually help me process my request.
Overall, poor, poor experience, and the only thing I was told was to go on Standby. Yea. Right. Thanks.
Finally, a travel site that actually helps you find the perfect vacation, even when you don't know where you want to go. I love browsing through the amazing photography and reading about hotels that I never would have discovered on my own. And then, to have killers deals at all those incredible hotels on top of it....next stop Marrakesh!
As an avid traveler, I primarily enjoy visiting the lesser known (but just as spectacular) travel destinations. Jetsetter did not disappoint one bit in finding those exotic getaways for me. The travel experts were very knowledgeable about the locations/regions they covered. Not only that, they were genuinely interested in planning the best possible itinerary for me keeping in mind all the specific requests I had made. I have never seen such attention to detail and excellent customer service on any other travel site. Kudos to the Jetsetter team!
I have been a member for a while and booked several vacation getaways easily online. The one time I had to reach out to their customer support team they were fast, responsive and answered every question about the property in question. Each time I have arrived at my destination the property has been just as beautiful as displayed in their photos and their reviews were spot on. I look forward to their daily specials and finding the next great deal.
I've stayed at several hotels that I booked through Jetsetter, and without fail, they continue to blow me away. The pictures and reviews are true to life so you get what you're hoping for. Plus, cruising the website is a fun way to escape stress and force yourself to figure out ways to save more money to take more trips!
I love to look at Jetsetter when I want to be inspired. Travel is my passion, and the site makes me feel like I can go anywhere. Love the verified reviews -- after reading a few, I feel like the writers are old friends who are giving me the inside track! Scrolling through the photos always gets me dreaming -- but then I can book it easily and BAM. I'm there.
Love the amazing collection of properties on this site. I would never be able to find many of these beautiful spots on my own. Inspires travel to places you never thought you'd go, and to top it off, the rates are easy on your wallet :)
Superbe site de voyage ou un véritable effort est fait sur la qualité des produits et sur la mise en valeur.
Beaucoup de choses différentes des autres site de voyage avec en plus de bons deals. C'est en plus toujours un vrai plaisir de regarder les différentes photos meme quand on ne part pas en vacances ...
I hate shopping and the emails I get from Living Social and Rue La La only cause me stress. But, Jetsetter's emails I open every day and spend a few minutes traveling around the world from my work cubicle. Thank you Jetsetter for taking me to the top of Machu Picchu and around Tuscany via guided bike.
Købte ophold på luksushotel via det lukkede rejsenetværk jetsetter.com og sparede næsten 70% i forhold til hotellets normale pris. Alt forløb uden problemer og re-konfirmering skete per e-mail uden problemer. Alt i alt en god oplevelse! Vil du have adgang kan du oprette dig via dette link: http://www.jetsetter.com/invite/37944061ayxgnw3ew7ev dog er netværket lige pt. åbent for en kort periode.
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