I placed a hold for a trip the other day on jetsetter which is supposed to only charge you 10% and then you have a few days to decide if you want to book it. I wanted to figure out flights etc...seemed very reasonable to me. If you chose not to book it you sacrifice the 10% which turns into a jetsetter credit, I was fine with that. Except they charged me for the hold and the entire booking, and now they are giving me the run around to get my money back saying that they are waiting for their contact at the resort to get back to them so they can refund my money...still no call back
I am a Jetsetter member who has yet to actually make a reservation through them, and am strongly considering it, so decided to peruse different sites for their reviews. Between yelp, tripadvisor, and other third party sites, it seems there is a lukewarm general opinion by experienced jetsetter users, but mostly erring on the negative side. It seems the biggest issue is the company's low level of forthcoming with honest information about inclusions and fees, as well as shoddy, frankly suspect customer service.
Then I came to this website, and I'm officially not going to book through jetsetter. It couldn't be more clear that someone who is invested in jetsetter has overrun this review site with generic, simple 5 star reviews. Look at the number of 5 star reviews in January 2012, all on recurring dates. Am I to believe that many people had glowingly positive reviews of jetsetter's service, all within that time span??
It all screams fishy, and paired with reviews of actual, verifiable people (that are far less positive), I am highly suspicious of jetsetter, it's service, and it's overall values at a company. I don't trust them to honor my reservation should some issue come up, and I would encourage anyone reading to be wary also. (And google reviews....I wouldn't trust the majority of the ones on here.)
I booked a room in Radisson Manchester through their web-site 2 months before I traveled, they charged me right away for the stay. In the hotel check -out I was charged again as Jetsetter never sent them my payment! The hotel is still trying to contact them- no reply. They never answer the phone or my emails neither. I wonder if I can get my money back! DO NOT USE THEM!!!
Our friends booked a special Abruzzo cooking trip and asked us to join them. We enrolled in Jetsetter and signed up for the same Abruzzo trip as our friends, but we were told it was full. However, Jetsetter informed us that we could choose "Standby" status, which we did. In two days, we received word that our trip had been confirmed and that we were DEFINITELY part of the trip we had chosen--the cost of the trip immediately showed up on our credit card, so we happily set about "adjusting" our current schedule to accommodate the upcoming Italy trip: (1) We canceled an excursion we had planned on taking to the Finger Lakes district in New York; (2) We canceled concert tickets we had bought; (3) We set up petsitting dates for the time of the Abruzzo trip; (4) We rearranged schedules and appointments for our elderly parents because we are the ones who transport them to and from such appointments. HERE IS THE PUNCH LINE: Several days after adjusting our schedules to accommodate the Abruzzo trip, we received a call from Jetsetter saying someone had erroneously confirmed our acceptance in the trip, and we would NOT be able to go on the dates we had wanted. The person dealing with us during this "correction/rejection" call was rather cavalier and indifferent to the complexities and disappointment we experienced as a result of a Jetsetter employee's most unfortunate error. (I notice, by the way, that one of the reviews below also mentioned dealing with a confirmation error--perhaps this is a nagging problem that Jetsetter needs to deal with!) For me, the bottom line is that Jetsetter needs to use a system that more accurately indicates the enrollment status of its customers, and that once errors occur, every effort should be made to inform the unlucky travelers expeditiously (before they have re-designed their lives to fit a supposedly definite future excursion); they need to try everything in their power to right their wrong; and they need to do all of this with a modicum of courtesy and concern.
This was our first Jetsetter experience, and I intend for it to be our LAST.
I reserved a room at the Oxford Hotel in Denver using their service. When I arrived at the hotel I was turned away because my reservation did not exist!!!! It was extremely embarrassing. I even had a confirmation from Jetsetter.
I cannot trust this service in the future and will never use them again.
So, they had this competition - it was a booking of a Malta cruise for $100, and you had to be the first one to get the deal. There I was, with my browser ready at 3:59 pm..and VOILA! The option to book was available!! I quickly selected it and got an error message that said, please contact customer support and reference error #701. I called, someone picked up and said, Oops, you didn't call Jetsetter! Let me transfer you. 20 minutes later someone finally answered and said, "Oh, right..yea there's nothing we can do about that, it was a site error."
I emailed them a screenshot of the window that showed that I was, in fact, able to book the room! It was showing up as "available" but just would not let me check out. He said, "I understand, but the error message you saw just means the inventory is sold out." Obviously, I was not the only one that received that message, and the only reason I was on hold for 20 minutes listening to their annoying music was so that someone could manually help me process my request.
Overall, poor, poor experience, and the only thing I was told was to go on Standby. Yea. Right. Thanks.
As an avid traveler, I primarily enjoy visiting the lesser known (but just as spectacular) travel destinations. Jetsetter did not disappoint one bit in finding those exotic getaways for me. The travel experts were very knowledgeable about the locations/regions they covered. Not only that, they were genuinely interested in planning the best possible itinerary for me keeping in mind all the specific requests I had made. I have never seen such attention to detail and excellent customer service on any other travel site. Kudos to the Jetsetter team!
I've stayed at several hotels that I booked through Jetsetter, and without fail, they continue to blow me away. The pictures and reviews are true to life so you get what you're hoping for. Plus, cruising the website is a fun way to escape stress and force yourself to figure out ways to save more money to take more trips!
Superbe site de voyage ou un véritable effort est fait sur la qualité des produits et sur la mise en valeur. Beaucoup de choses différentes des autres site de voyage avec en plus de bons deals. C'est en plus toujours un vrai plaisir de regarder les différentes photos meme quand on ne part pas en vacances ...
I love the cool trips jetsetter puts together. I've always found the customer service helpful with any questions I have about pricing. I also use the app and it's really easy to travel plan on my phone!
Always has the best deals and recommends great hotels I would not know about otherwise. Also, their support is top-notch: I've received upgrades twice while travelling with them. It pays to be a jetsetter.
I hate shopping and the emails I get from Living Social and Rue La La only cause me stress. But, Jetsetter's emails I open every day and spend a few minutes traveling around the world from my work cubicle. Thank you Jetsetter for taking me to the top of Machu Picchu and around Tuscany via guided bike.
Købte ophold på luksushotel via det lukkede rejsenetværk jetsetter.com og sparede næsten 70% i forhold til hotellets normale pris. Alt forløb uden problemer og re-konfirmering skete per e-mail uden problemer. Alt i alt en god oplevelse! Vil du have adgang kan du oprette dig via dette link: http://www.jetsetter.com/invite/37944061ayxgnw3ew7ev dog er netværket lige pt. åbent for en kort periode.