Brought 2 chairs from john lewis last year, they have lasted exactly as long as the one year warrenty and both have developed problems and have since been replaced. For the money I paid to buy these from John Lewis rather than a office funiture store I am surprised the quwality was in the end, so low.
I wanted it to work, I really did. But having ordered a chair for £400 I was told that they use parcelforce for delivery (?!!) so they couldn't even give me an estimate of which day it might turn up.
So of course I was out at work the day the first delivery was attempted (I can't really book a week off on the off chance), and the same for the second, as they still couldn't guess at which day it might turn up. I then decided the whole escapade was pointless and not worth a 50 mile round trip on the weekend having already paid for 'delivery', so I asked to return the undelivered chair for a refund, but it was mysteriously lost in the warehouse for three weeks. Took hours on the phone to Glasgow and a lot of my will-to-live before a refund was at last achieved about two months later. Shambolic. Why can't they use a reliable delivery service (which wasn't actually parcel force, but city sprint)?
A week last Sunday we ordered an Ipad using the click to collect service. We received an email saying that the goods would be available on the Bank Holiday Monday. This was followed by a calll on the Monday saying that we could collect the Ipad from the store on the Tuesday. My partner duly arrived at Waitrose on the Tuesday with the relevant paperwork and card. She was told that there was no record of the order. Following numerous phone calls/emails (and being fobbed off), total confusion reigned. Eventually, a brave John Lewis Customer Service Agent acknowledged the poor service last Friday and offered a £30 refund. The matter is now resolved - but I will never believe what people tell me about John Lewis again!
Ordered a Bristan Prism Power Shower unit, I was not kept informed regarding progress/delivery of the order. Numerous phone calls to Customer Services, "fobbed off" with various excuses. Three weeks later still no shower (bathroom remodelling on hold). I would still be waiting now if I hadn't contacted Customer Services again - who eventually informed me that said shower had been discontinued by the manufacturer and my order would be cancelled and monies refunded. Very disappointed by their "couldn't care less" attitude.
Excellent quality and service from John Lewis.
Click and collect works well from an Internet order. Smooth, easy to park at collection point, good directions to locate pick up point.
In store they are very helpful, can-not do enough for the customer. Showed me the way to collect goods and even took me down a few floors to show me another area of the store I'd expressed an interest in.
Am currently awaiting a next day delivery on a product ordered online. Communications very good, and in conclusion I have tried every method of shopping and delivery collection offered.
The price match and extra warranty on certain products are second to none.
Well done John Lewis
I've bought loads of things from John Lewis so felt confident when ordering a washer/dryer. Unfortunately the only thing they did well was refund my credit card without quibbling.
I first tried to order on-line, but because I wanted it installed & the old one taken away I was referred to a telephone number.
I ordered the machine and was told it would need to be ordered in to the local store before delivery could be arranged. After a week I phoned to check on the order (I was not given a reference number, so after 10 minutes on the phone running through every order made from my address in the last year John Lewis said they couldn't find my order). Being quite annoyed by this time, I decided I would go elsewhere and ordered from a different company (online, that delivered next day).
So the following day when my new (alternative) machine was delivered, John Lewis phoned to tell me my machine was now ready for delivery!
As I said the only thing they did right was to re-credit my card when informed of their mistake.
John Lewis excel on customer service - quite simply - THEY GET IT!!
Once I ordered some shirts which were too small and called them at 8pm to request another size and they arrived the next day. Outstanding!
All orders are delivered promptly and returns are handled with minimum fuss.
John Lewis has better staff, better service and better shops than the majority of the high street but sometimes they're a little expensive. I always double check the price and if somewhere else is cheaper JL will match it - best of both worlds!
I used John Lewis all the time and they are excellent. Only once or twice did I have problem with delivery not turning up on the day it is supposed to over past 10+ years. Even then, thttp://www.trustpilot.co.uk/popups/Evaluate?DID=414443#he customer service is always very helpful and they apologised and sorted things out very quickly.
Ordered a John Lewis childs sewing machine for my granddaughters birthday. The day before her birthday it still hadn't arrived. Contacted Customer services, apologies and a replacement would be sent express deliver. It arrived the next morning, in time to wrap & give to our little girl, who was so pleased with it. Thank you John Lewis
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