Johnfowlerholidays reviewed by

Ilminster, GB

22 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

BOOKING CLERKS AN ABSOLUTE NIGHTMARE!!!

PHONED TO INQUIRE ABOUT 2 SEPARATE PROPERTIES, ONE AT THE TOP END OF THE RANGE & ONE SLIGHTLY SMALLER BUT IN CLOSE PROXIMITY TO EACH OTHER.
FIRST CHAP I SPOKE TO SOUNDED VERY BORED WITH WHAT I HAD TO SAY, AND YOU KNOW WHEN YOU SPEAK TO SOMEONE BUT THEY ARE JUST NOT INTERESTED?, WELL THAT IS EXACTLY WHAT IT WAS LIKE. HE DID HOWEVER GET ME A PRICE FOR THE HIGHER SPEC CARAVAN WITHOUT ANY PROBLEM BUT WHEN I EXPLAINED THAT I WANTED THE SECOND TO BE SOMEWHERE NEAR HE TOLD ME HE HAD A MAP & TO HOLD THE LINE.........I EVENTUALLY GOT CUT OFF!!!
PHONED UP AGAIN, EXPLAINED THAT I HAD BEEN CUT OFF, THE 2ND CHAP ASKED WHO I WAS SPEAKING TO, WAS IT MALE OR FEMALE. I CONFIRMED IT WAS A MALE AND WHEN HE CAME BACK ON THE LINE HE JUST TOOK THE CALL AGAIN BUT DIDN'T MENTION THE 1ST CHAP THAT I HAD SPOKEN TO.
TALKING NOW TO THE SECOND MALE HE ASKED ME MY PERSONAL DETAILS SO HE COULD APPARENTLY GET INTO THE SYSTEM. I EXPLAINED I DIDN'T WANT TO GIVE OUT MY PRIVATE DETAILS AT THIS STAGE AS I WAS MERELY MAKING AN INQUIRY. HE THEN WENT ON TO TELL ME RATHER ABRUPTLY THAT HE COULDN'T HELP IF I DIDN'T GIVE HIM MY DETAILS.
I WAS GETTING MORE & MORE ANNOYED AT THE ATTITUDE TOWARDS ME SIMPLY FOR INQUIRING ABOUT A FAMILY HOLIDAY & I MENTIONED THAT THE 1ST CHAP DIDN'T ASK ME ALL MY DETAILS BEFORE GETTING INTO THE SYSTEM. THE REPLY I GOT WAS "I HAVE SPOKE TO MY COLLEAGUE AND HE SAID HE NEVER SPOKE TO YOU", .......A BLATANT LIE!!!! .
AFTER A BRIEF ARGUMENT WITH THE BOOKINGS ASSISTANT I ENDED UP TELLING THEM TO STICK IT & I WOULD LOOK ELSEWHERE.
AND AS FOR SUE, THE SO CALLED BOOKINGS MANAGER.........WELL......BEING LEFT ANNOYED WITH THE EXPERIENCE I HAD JUST ENCOUNTERED I ASKED TO SPEAK TO A MANAGER TO COMPLAIN ABOUT THE WAY MY BOOKING ENQUIRY HAD BEEN HANDLED, HER REPLY WAS...."WELL I AM IN THE SAME ROOM & DIDN'T HEAR ANYTHING WRONG WITH THE WAY ANYONE SPOKE TO YOU".
ASKED FOR THE DETAILS OF THE HEAD OFFICE SO I COULD MAKE AN OFFICIAL COMPLAINT & HAD THE PHONE PUT DOWN ON ME!!!!
SO BASICALLY, I CAN'T GIVE AN ACCURATE ACCOUNT OF THE STATE OF THE PARKS, ECT...ECT....AS I NEVER EVEN GOT A CHANCE TO GET PAST THE BOOKINGS STAFF!!
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