I've shopped in the stores and through the website and always had the best experience doing so. Great choice. Good Service and 'Never knowingly undersold.'
Hard to find a reason to buy anywhere else other than if it's a product or model they don't supply.
The only weak area I've discovered is in the supply of blinds/soft furnishings but in my opinion this was down to the staff in that department in the particular store I visited. In this area where the product being supplied included a service element (i.e: The installation) there is a need for a more complex discussion in finalising the sale so the customers requirement is met successfully. This needs a more motivated and flexible sales staff rather than the 'Computer says no' type so often found in the high street. I must say though, this is NOT the norm in John Lewis and so not indicative of the whole group, just 1 depatment in 1 store.
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