Ok a bit complicated but basically I spent over £1600 on a Coffee table, TV stand and small sideboard from their Heston range, which I order from DFS but came from John Lewis. This order was placed back in February and we asked for a delay on delivery so we could decorate. The items were sent out 30th April and when they arrived the delivery drivers unloaded the carefully packaged items and proceeded to unpack them's. The TV stand had a big split down the wood, the glass in the display panel of the sideboard had a chunk missing from the corner and the finish of the wood on top was of poor quality and the coffee table I didn't even bother checking as I refused the whole order at this point. The whole process from then on has been a nightmare as I am dealing with 3rd parties who have never experience this issue and don't know what to do and after many phone calls John Lewis phoned us directed and confirmed we would receive new furniture and delivery would be in 2 weeks. Its 17th May and our items were due for delivery today, however the delivery driver who recogised the order from last time decided to check it before coming all this way to deliver it, he checked the TV stand and low and behold it is exactly the same as the one we sent back with a huge split down the wood. So I told him we reject the lot. I contacted DFS who were quick to chase the matter up but low and behold the manufacturer doesn't work Thursdays and Fridays so there is nothing that can be done. I have taken 3 days off work (including the day I had to have off for the sofas we ordered). I have rushed home for the delivery time slot. I have moved furniture and other items to make room and yet again I have wasted my time and lost money. We haven't used our living room since March when we started decorating and are yet to sit in it. This is not the my first experience with John Lewis either, I was shopping for items for my dining table and coasters for the coffee table. I picked up 6 place mats which when I took them to the till I noticed threads pulled on all of them and to add to which when you looked closely the colours were all slightly different at £3 per mat you expect more, I managed to buy the same items from ASDA for half the price and they were perfect in colour and condition. I was also looking at their natural wooden bowls and chopping boards which were very expensive but again showed the poor quality which I have witnessed throughout my experience with them, the items were all split. When I used to think of John Lewis I used to think quality, expensive but you get what you pay for but now I think John Lewis are hiding tat behind a name which they will end up bringing down if they continue to try and fob customers off with the junk and poor craftsmanship that I have so far seen from them. I would most definitely not recommend them to anyone, shop around you will find what you are looking for elsewhere for half the price and better quality like I did.
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