Good on-line delivery service (or click and collect if you have a local JL or participating Waitrose) own-label stuff good value.
I've never had a problem replacing damaged or unsuitable goods ordered over the Internet.
Read the small print on their "Never knowingly undersold" claim. I've often been able to find things more cheaply on line (they won't meet or beat these prices). For TVs they boast a "Free 5-Year Guarantee" but I've been able to buy the same TV a couple of times for less, with the opportunity to upgrade the guarantee for a cost that made the total cost less than the JL price. In any case, English consumer law gives you the right to expect a reasonable trouble-free life from durable goods. For an expensive electronic device, such as a TV this would be expected to be more than 12 or 24 months. Sadly, in my experience, JL will squeal and dissemble if you claim this
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