On a number of occasions now we have ordered from John Lewis' website and been let down by failed deliveries or receiving the wrong goods.
For example, we recently ordered 3 items. Only one turned up on the day it was supposed to. The one item that turned up on time was incomplete. We rang "customer service" who told us they would refund the money as they had no stock left now and we would have to get the wrong item back to them via the Post Office.
So, we stayed in all day for the delivery, we lost the opportunity to get what we wanted and we have to go through the hassle of packing the wrong item up and returning it via the post office. Somehow John Lewis think I should be grateful to have my money returned. Meanwhile, we are waiting for the other items.
If John Lewis think this is good customer service, they are somewhat mistaken.
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