John Lewis is a great store but my experience of the lighting department in the Southampton store is very disppointing
I have twice bought items from the lighting department in Southampton. The first time I bought a ceiling light in which the bulbs were relatively recessed so that when I needed to replace one, I found it impossible to get the bulb out. I emailed the Southampton branch with a query but although I received an acknowledgment and the assurance that someone would reply to my query, no-one ever did. The second time I bought a lamp, which didn't work when I got it home. I noticed that the box had previously been opened and taped shut, so clearly someone had had the lamp open previously, which may have caused the failure. When I rang the shop, they didn't have any more in stock, nor on-line, but they asked me to post it to them so that they could refund me, which I'm annoyed to have to do because of the cost. I think there is a real problem with this particular department at the Southampton store. The rest of the shop seems to be extremely well managed and helpful.