John Lewis reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Previous good experiences marred by latest poor experience buying expensive TV.

I was buying an expensive over £1k TV so went for JL as 5 yr guarantee appealing and have had good experience from them in past. But not this time.

Ordered TV and paid for their fast 2 day delivery service with day / time slot given by email. But TV didn’t arrive on day stated. Phoned next day and was told some unspecified problem in payment despite my A/C being correctly debited and hadn’t actually been sent yet despite email / online status saying it had

So cancelled order. Expect better when spending this sort of money. The emails and online status didn’t match the true situation with no sign of them attempting to inform me of true situation until I phoned. Won’t be using again.
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