Reply from John Lewis
[REPLY]
- Reviews (625)
- Peter Lane
- 3 Reviews
-
- Eric Barlow
- 13 Reviews
Delivers..Well done.
Great choice
Varied delivery options
Not the cheapest but overall value on all bits is 10/10
Trusted company adds to the + factor
No grief guaranteed
- Richard Barrington
- 2 Reviews
Top Store clear clean and reasonable
Can always find cheaper but non better and on some stuff e.g Apple MacBook the two year warranty brings peace of mind and value!
- Paul jones
- 18 Reviews
Ultimate customer service
Never had a problem taking something back if faulty, first class customer service.
- PJG
- London, GB
- 1 Review
Maybe I was unlucky but ...
A really poor customer service with broken promises on delivery of something that was supposed to be in stock when i ordered it.
This followed endless calls to a polite but utterly powerless customer support team blaming incompetence on 'security checks'.
Eventually my item was dispatched 6 days after my order.
They took a very old fashioned approach to selling on-line, it was all talk and no action.
- Tracy Wiseman
- 3 Reviews
It doesn't get much better than John Lewis
I've used John Lewis over a number of years for many different things and all I can say is great company, exceptional quality, quick turnaround and their customer service is second to none.
- Gary
- 4 Reviews
-
- Mog49
- 5 Reviews
Great online shop
Fantastic website with loads of information. Free delivery and easy returns with orders over £30. Had to return a faulty item as well and their customer service was excellent.
- Mr Colin Blamire
- 16 Reviews
Quality all the way
Some of the "partners" are not up to it, - but their product selection is brilliant if often overpriced. At least one feels safe shopping there, particularly at Waitrose
- Jeff
- 6 Reviews
- Pat Field
- 12 Reviews
Great store!
Brilliant for online shopping with one small delivery chrge of £3. Recently bought items cheaper here than the products own website. Fast delivery included. Great shopping experience
- Dav2011
- Hereford, GB
- 11 Reviews
John Lewis is 5 star
They are one of the best companies out in the uk and the mo. Everything is simple and any problems you might have they help out with no fuss. Always get tv's from them 5years cover and the best prices.
- Anthony Kilby
- Sheffield, GB
- 13 Reviews
Quick and effective
I use John Lewis a lot not only online but in store too, they have a range of services and I have used many of them. Their delivery is normally free and doesn't usually take to long, plus they have an effective "click and collect" service which usually means you can collect the item 24hours after your order.
I would recommend John Lewis not only on service and quality but on price too, I have noticed in recent years that many of their items are very reasonably priced.
Plus for things like house hold items I really don't want to shop anywhere else.
- Mrs Harris
- 16 Reviews
good site with loads of information and products
often browse this site for items, there is lots of info and a great range of products. But the prices are often not competitive.
- Linda Parker
- 9 Reviews
I love John Lewis
I have never ever been disappointed with anything
bought from John Lewis - it's an excellent shop!
-
- Matt McCombe
- Swindon, GB
- 3 Reviews
- mike campbell
- 2 Reviews
very efficient and friendly staff
each time I have been is their stores the staff have been very helpfull and friendly, nothing has been too much trouble for them to assist
- Dave Butler
- Bath, GB
- 19 Reviews
Same price as discount house
Buy it here for the same as most discount stores and get a far superior service with free guarantee thrown in.
- Ms c cross
- 3 Reviews
Never knowingly let me down
Always helpfully knowledgeable staff and extra years warranty on most electrical goods free
- Alison Claridge
- 8 Reviews
- Christopher Brine
- 4 Reviews
- Stevie
- 6 Reviews
10 out 10 for customer service instore, online 1.
JOHN LEWIS great service when you shop in person at one of their wonderful stores (WGC).
On Line, the two times that we used them were not good at all, bought a coat for my Daughter, when we received it, it looked like it had been dragged around their warehouse floor. They could not replace it as they had no more stock so we had to run around to find another one and it was Christmas! And the other time it was a Laptop issue.
Maybe I am just unlucky? But it's put me off using them on line.
- mark
- 3 Reviews
excellent from the minute you enter the store
I have made many purchases (mainly large appliances) from John Lewis and i have always received what i paid for with that extra service that counts.
- R Graves
- 2 Reviews
- sheila tall
- 5 Reviews
- Kelvin
- 2 Reviews
Exceptional Service the norm in my experience
Ordered goods for click and collect at local branch. Usual efficient service via online. Spoke to branch re delay in collection and they were super. 5 Star service continues. Happy Customer as always!!!
- David C Lambert
- 5 Reviews
Good products. Polite, helpful staff
Use John Lewis quite a bit. Recently bought large item in Norwich Store
but wanted it delivered to Guilford in Surrey . no problem said it would be there in 2 days and it was.
- Celine Reed
- 11 Reviews
good service
ordered online and got a next day delivery free on a saturday to the waitrose of my choice. very handy and good quick service.
- heath brindley
- 7 Reviews
They price matched, and were very efficient
After spending ages looking online for a Samsung Smart TV i popped into the Cribs Causeway, Bristol, branch of John Lewis having visited their site as i wanted to see the product in the flesh. The staff were very helpful and they price matched the best deal i had found elsewhere..
The deal was done quickly and i left with the item in the car... top marks.
- Xinjie
- 2 Reviews
- peter warwick
- 7 Reviews
- Fraser
- 3 Reviews
Simply the best
I trust JL - period. Not only is the online and store experience excellent with knowledgeable polite and helpful staff, but the prices are competitive too. When my washing machine was delivered, they went out of their way to assist me in getting it into the very tight space I had to install it in - no fuss, no explanations, no problems, just good, honest service.
If I need advice in store, their staff know their products and give honest impartial advice. What more could I ask for other than a few more stores closer to home!
- Mr
- 8 Reviews
just a normal department store with bad service
Bought some new coffee cups and saucers. They packed wrong its from another customer into my bag. Noticed only later at home. Had to go back to exchange. Had to argue with staff that they had made a mistake not me before they reluctantly changed the goods.
Dont know why so many people like the store. Nothing special about it.
- Keith Seston
- 9 Reviews
A pleasure to deal with
Ever since I was a student(many years ago) and had the devastating experience of breaking a bottle of wine that I had just paid for,and having it instantly replaced for free, I have used this company.The staff are invariably courteous and helpful,as befits a company owned by its staff.If sometimes I pay a little extra I console myself in the knowledge that the profiit is distributed fairly amongst those who create it.As the owner of a small retail business I like to place my custom with other small businesses and dealin with John Lewis goes some way to achieving that goal
- John Grugeon
- 2 Reviews
- TimHJ
- 2 Reviews
Best retailer in the world
What can I say? John Lewis is just THE BEST. Great service, good prices, and you can always trust that an item bought there is excellent, because they have great buyers, too.
- Mrs Christine Mears
- 6 Reviews
First class service
Always had 1st class service from John Lewis, their prices are competitive and products very good, just a little slow on delivery of larger items
- JWX
- 4 Reviews
- KPeart
- 4 Reviews
Cant fault this company
Excellent service. Pay a little more for some products but the 2 year guarantee makes it worth it. I have made a claim on two items , laptop and clothes dryer on both occasions sorted quickly. New charger in the post the next day and bosh came out within three days, on bank holiday Monday! You won't be disappointed with this service
- Jaqi Twydell
- 7 Reviews
What a range
Love looking at the various ranges they have. Have found many an unusual item for my home. Look forward to buying again.
