A really poor customer service with broken promises on delivery of something that was supposed to be in stock when i ordered it.
This followed endless calls to a polite but utterly powerless customer support team blaming incompetence on 'security checks'.
Eventually my item was dispatched 6 days after my order.
They took a very old fashioned approach to selling on-line, it was all talk and no action.
I use John Lewis a lot not only online but in store too, they have a range of services and I have used many of them. Their delivery is normally free and doesn't usually take to long, plus they have an effective "click and collect" service which usually means you can collect the item 24hours after your order.
I would recommend John Lewis not only on service and quality but on price too, I have noticed in recent years that many of their items are very reasonably priced.
Plus for things like house hold items I really don't want to shop anywhere else.
JOHN LEWIS great service when you shop in person at one of their wonderful stores (WGC).
On Line, the two times that we used them were not good at all, bought a coat for my Daughter, when we received it, it looked like it had been dragged around their warehouse floor. They could not replace it as they had no more stock so we had to run around to find another one and it was Christmas! And the other time it was a Laptop issue.
Maybe I am just unlucky? But it's put me off using them on line.
After spending ages looking online for a Samsung Smart TV i popped into the Cribs Causeway, Bristol, branch of John Lewis having visited their site as i wanted to see the product in the flesh. The staff were very helpful and they price matched the best deal i had found elsewhere..
The deal was done quickly and i left with the item in the car... top marks.
I trust JL - period. Not only is the online and store experience excellent with knowledgeable polite and helpful staff, but the prices are competitive too. When my washing machine was delivered, they went out of their way to assist me in getting it into the very tight space I had to install it in - no fuss, no explanations, no problems, just good, honest service.
If I need advice in store, their staff know their products and give honest impartial advice. What more could I ask for other than a few more stores closer to home!
Bought some new coffee cups and saucers. They packed wrong its from another customer into my bag. Noticed only later at home. Had to go back to exchange. Had to argue with staff that they had made a mistake not me before they reluctantly changed the goods.
Dont know why so many people like the store. Nothing special about it.
Ever since I was a student(many years ago) and had the devastating experience of breaking a bottle of wine that I had just paid for,and having it instantly replaced for free, I have used this company.The staff are invariably courteous and helpful,as befits a company owned by its staff.If sometimes I pay a little extra I console myself in the knowledge that the profiit is distributed fairly amongst those who create it.As the owner of a small retail business I like to place my custom with other small businesses and dealin with John Lewis goes some way to achieving that goal
Excellent service. Pay a little more for some products but the 2 year guarantee makes it worth it. I have made a claim on two items , laptop and clothes dryer on both occasions sorted quickly. New charger in the post the next day and bosh came out within three days, on bank holiday Monday! You won't be disappointed with this service
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