We've been customers of John Lewis for many years and have made many various purchases over the years. Our last order went drastically wrong, (purchased over the phone) we waited in all day for delivery that was advised by John Lewis and the reason it didn't turn up and we didn't get a call to say that it wasn't going to be delivered that day was because a part was missing, so someone just put the order to one side and didn't tell anyone! For two days I tried to find out what was going on and where my purchase costing £700 had gone and when we would receive it, I never received a call from JL I made the phone calls and no one seemed to have any answers, until they eventually advised the item was now out of stock and I could only have a shop floor display model. Furthermore, when you call your store number it goes to a call centre and they pretend you are speaking direct to the store, when I asked to speak to the store manager, because I wasn't getting anywhere, they admitted I was speaking to a call centre and that I was not allowed to speak to anyone at the store because they do not receive incoming calls, which later turned out to be a lie! Please bring back the old John Lewis shopping experience where customers matter and you feel like you are valued. Its such a shame!!!
John Lewis is a great company and a good place to shop, the store in Leicester is superb. The staff are helpful and friendly to a man (and woman). The store is clean, well-lit and feels very safe. The choice of goods, common and unusual is excellent.
The only down-side is that they are quite expensive, but for such wonderful service it is probably worth paying a few pounds extra. You feel that should you have a problem, there would be no quibbling by them.
I would always try to buy from their Leicester store first and only somewhere else if the item wasn't available or was just too high compared with their competionion. Leicester has a wonderful shopping centre for anyone wishing to try a John Lewis store with lots of high quality stores nearby and lots of eating and drinking choices.
After reviewing a camera at John Lewis I found it cheaper on line some where else. I e-mailed John Lewis to advise them of it and within days they got back to me to confirm they will honor the price match.
The e-mail gave me the details of what i needed to do, I went into store and bought the camera at the discounted rate,
When we lived in Milton Keynes for a few years we loved to have the opportunity to shop at John Lewis. I think it's down to the quality of what they sell and the standard of service you receive. It didn't matter whether I was buying a potato peeler or a designer dress, the high standard of service was clearly evident and if all retail outlets adopted the same staff training standards as John Lewis, shopping would be a far more pleasant experience.
Unfortunately, having returned to SE Kent, we now have to travel to Bluewater to shop at JL. Any chance of opening a store our way??
Both John Lewis and Waitrose have yet to let me down. The online shopping experience at both is second to none. I am disabled and the deliverymen/women are only too happy to bring goods into my house and put them where I want them.
Also, being disabled, shopping is a chore that I try to avoid but visits to my nearest JLP or Waitrose are an exception. I find the attitude, friendliness and knowledgeable advice of the partners are almost enough to make sopping a pleasure.
I have used the online site a few times. The site is easy to use and the collect in store is efficient. John Lewis has the name for quality and will price match so it's a win win situation.
Shopping in store is good. The only down side is that (as in most stores) it can be difficult to find an assistant if you need help.
All in all this is a good store.
If you want to buy electricial goods, TV etc they are excellent. Service is excellent and staff knowledgeable. They know what they do. All TVs have a free 5 year guarantee. Other major electrical discount stores charge an arm and a leg for extra warranties. I saved over £200 in buying from John Lewis. When I encountered a problem with my Panasonic TV they were there without any problems and fixed it. Well done John Lewis!
Ok a bit complicated but basically I spent over £1600 on a Coffee table, TV stand and small sideboard from their Heston range, which I order from DFS but came from John Lewis. This order was placed back in February and we asked for a delay on delivery so we could decorate. The items were sent out 30th April and when they arrived the delivery drivers unloaded the carefully packaged items and proceeded to unpack them's. The TV stand had a big split down the wood, the glass in the display panel of the sideboard had a chunk missing from the corner and the finish of the wood on top was of poor quality and the coffee table I didn't even bother checking as I refused the whole order at this point.
The whole process from then on has been a nightmare as I am dealing with 3rd parties who have never experience this issue and don't know what to do and after many phone calls John Lewis phoned us directed and confirmed we would receive new furniture and delivery would be in 2 weeks. Its 17th May and our items were due for delivery today, however the delivery driver who recogised the order from last time decided to check it before coming all this way to deliver it, he checked the TV stand and low and behold it is exactly the same as the one we sent back with a huge split down the wood. So I told him we reject the lot.
I contacted DFS who were quick to chase the matter up but low and behold the manufacturer doesn't work Thursdays and Fridays so there is nothing that can be done.
I have taken 3 days off work (including the day I had to have off for the sofas we ordered). I have rushed home for the delivery time slot. I have moved furniture and other items to make room and yet again I have wasted my time and lost money. We haven't used our living room since March when we started decorating and are yet to sit in it.
This is not the my first experience with John Lewis either, I was shopping for items for my dining table and coasters for the coffee table. I picked up 6 place mats which when I took them to the till I noticed threads pulled on all of them and to add to which when you looked closely the colours were all slightly different at £3 per mat you expect more, I managed to buy the same items from ASDA for half the price and they were perfect in colour and condition. I was also looking at their natural wooden bowls and chopping boards which were very expensive but again showed the poor quality which I have witnessed throughout my experience with them, the items were all split.
When I used to think of John Lewis I used to think quality, expensive but you get what you pay for but now I think John Lewis are hiding tat behind a name which they will end up bringing down if they continue to try and fob customers off with the junk and poor craftsmanship that I have so far seen from them.
I would most definitely not recommend them to anyone, shop around you will find what you are looking for elsewhere for half the price and better quality like I did.
A wonderful range of products covering all household and personal items, and clothing.
Good offers, but very competitive prices even outwith sale periods.
Service has always been excellent, delivery prompt and at indicated times.
I've been shopping in store with John Lewis for many years now, and enjoy the benefits of online shopping just as much.
I have just had a dishwasher delivered, having paid for it to be installed and the old machine removed. The delivery man took one look under the sink and said "No, probably can't tighten the pipe, so won't touch it"(sic). I asked what was the problem, "the waste U bend is kinda in the way" (sic). So I said, I will remove the U bend tube for you so you can have a clear access; "No, I said I won't touch it". So, I said "OK, can you take the old machine way, you don't have to tighten anything"; "No, I said I won't touch anything!". So, I removed the U bend, disconnected the old machine so they could take it away. I then said well, now the access is clear can you connect it, "No I said it is more than my job's worth!"
Unbelievable. Trust me don't buy into the hype of John Lewis, buy from a cheaper outlet, at least if you get s*** service, you haven't over paid.
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