I have just bought my third Computer from John Lewis.
As with my last 2, I ordered my new Laptop one day it was delivered very early the next morning.
There prices are very good and a long with the fast delivery and a 2 year warranty.
I find this is an excellent company to deal with.
I am more than happy to buy from them again and to recommend John Lewis to other people.
Well I really like this store, it seems to stock everything I want at an affordable price. I brought a laptop computer from them a little while ago and the product and warranty which they provided was better than any on line stores. Take a look at their electrical section, on the surface it looks a little bit more expensive, but when you see what you get from your money you will be impressed.
Having always had wonderful customer service in-store I have now been left dissapointed with the after sales experience.
To be fair on JLP I bought my washing machine three and a half years ago. It of course broke down as soon as it was out of warranty, I am well aware that isn't their problem.
Problem is it isn't just a little break down, the main board has gone which basically makes the machine irreparable - will cost more to fix than buy a new machine apparently.
I have never had a washing machine last less than ten years. I always get it serviced annualy. I was very surprised to find at the first breakdown that there was nothing I could do.
So I contact JLP about my problem to see if they could help. They ignored the first few emails but eventually they responded to say I was out of warranty. Yes I knew that, but I needed to know who made the 'John Lewis' machine so I could find out if there was another way of getting it sorted out.
They eventually sent me the name of a company. I contacted them several times, no response. Eventually got someone on the phone who said - "we dont deal with customer enquiries, dont know why they have given you our number".
So broken machine and no way of fixing it. Don't normally buy own brand white goods but JLP brand trust got the better or me. Product was the same price as branded machine as well. I will know better next time.
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