Bought items which was on their site as "in factory sealed packaging" and even though they was not they said they are covered for "mis-description". Avoid this place. Staff are untrained and dont have an ethical manner.
GOT THEM ON CAMERA THOUGH WATCH THIS https://www.youtube.com/watch?v=NuZ5JJe_v-I
Totally untrustworthy auction site as only obvious faulty goods are listed, ie broken screen or missing remote or no stand etc but not obvious faults are committed. And they had a disclaimer that goods are purchased as seen at their own peril, so they recommend to check the item you're about to bid thoroughly before bidding and if unsure not to buy it...I would fiercely follow this advice and they are indeed economical with the truth when the fault is not apparent.
I for example bought 4 Babyliss Big Hair Brushes and 1 digital photo frame, you know what they were ALL BROKEN/FAULTY, not even one was good, I know is my fault not having gone there due to weather making it impossible and that I shouldn't have bided, however I saw that they did list the faults on other products so I assumed if there was a fault with mine they would have been obliged to list them....well WRONG they did lot list anything yet the brushes when touched the hair to give volume they no longer rotated and the frame didn't even work at all.
Having said what i did above, I also say had I gone there and tested the brushes they would have appeared normal as brush rotated produced hot air etc...the fault was only noticeable once you used on your hair, as some mechanism was broken that made the brush just jerk and not rotate when in contact with hair, so clearly you cannot trust them as they either don't fully test their items to list their fault on the descriptions or just do a visual examination as once you bought is no longer their problem.
I find this although not unlawful, to be misleading underhand and unethical, when i explained my problem to them and advised that even if I had been to the auction to test stuff that it appeared normal and as was not on description to refund me....they just hid behind their disclaimer and the law.
DON'T buy from them or if you feel you must do check to full extent all and if refused to test or not 1000% satisfied do not bid as they will not refund nor exchange anything and hide knowingly or unknowingly faults from you.