Jokers' Masquerade reviews

Jokers' Masquerade reviews

Excellent
9.3
from 0 - 10
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Review by confirmed purchaser

BRILLIANT SERVICE

I have now ordered a few items from Jokers and I have been over the moon with all of them. The postage/delivery was quick and efficient. All items were as described and some better than expected.

Thanks Jokers
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Review by confirmed purchaser

amazing, reliable service

We've used this company a few times now knowing that we can trust them to deliver!
The only time we had a query about something it was dealt with very quickly and effectively.
The latest costume was with us the day after we ordered : amazing, reliable service!
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Review by confirmed purchaser

Very swift delivery, item as expected

Came the next day. Quite impressive. The costume itself was as I expected and worth the price. I will use these guys again.
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Review by confirmed purchaser

Great service

The service I got was second to none which covered delivery lag time and delivery location options, returns and swift processing of refunds. In this, Jokers Masquerade cannot be faulted.
The only issue I did have was with the costume itself, the Fever ladies Gladiator costume. The first one I received had one strap not sewn (which JM sorted and refunded super quick) and the second one I bought had the elastic (fixing the shoulder strap to the dress) separate from the dress just an hour into the day. There were two of us in the same outfits and both of us experienced this within 2 hours of putting the outfits on so I would advise re-inforcing this area of the dress before wearing in order to avoid any embarrassing wardrobe malfunctions
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Review by confirmed purchaser

Very impressed with this service

I needed a fancy dress costume at the last minute for my daughter's 4th birthday and happened upon Jokers' Masquerade on line. It was incredibly easy and quick to use the service and my daughter was so pleased with her Jessie costume. I would use this site again without hesitation.
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Review by confirmed purchaser

Brilliant!!!!

Class coustume would recommend to any one the only down side was the gloves were a bit small for me. I have got big hands though. Easily resolved just cut the fingers off and was perfect amazing company will be back.
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Review by confirmed purchaser

Buxom wench made a splash

Brilliant wench outfit. Added a leather thong belt with tankarg attached, curled my hair to cascade out of the bonnet..... job done!
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Review by confirmed purchaser

Will definately order again

Fantastic fancy dress product, fast delivery & will certainly use again. Thank you Jokers!!!
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Review by confirmed purchaser

great costume, fast delivery

was exactly what we wanted and looked great. Thanx
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Review by confirmed purchaser

Excellent

Great service, fast delivery, good prices and lots of choice on the website. Well done x
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Review by confirmed purchaser

Speedy delivery!

Thank you for a very fast delivery service and helpfulness over the phone.
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Review by confirmed purchaser

Excellent service

Very pleased with the quick service and good quality products, thank you
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Review by confirmed purchaser

Perfect, perfect, perfect

Order placed, processed and received quickly and efficiently. Fantastic product, lots a great compliments and not at all expensive for the quality of the outfit. Would definitely use again and recommend.
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Review by confirmed purchaser

what a giggle i had with this!!

Had to get fancy dress in a rush as normal... got the jake the peg outfit ..not the best quality but survived the night.. had to put the "extra leg" together with no instructions,
but not too hard. but had sooo much fun with it. Quickly looked up the dance on you tube and had a little practice in the front room. The faces of some of the younger guests at the 70's party were fantastic, as they had not seen this before. The older guest who knew, thought it was brilliant and original and i won the prize for best costume.. a space hopper of course!!!
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Review by confirmed purchaser

Quality, Value for Money and Quick Delivery...Excellent Service. Thankyou.

Jokers Masquerade is the best thing I have found on the internet. When I was stuck for a costume I went to all my local stockists with no joy. I tried on google to find something different and up came Jokers Masquerade. Within minutes I was now struggling to choose from the great costumes available. The item I bought was good value for money, well made and delivered well before it was needed. Quality service that I highly recommend.
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Review by confirmed purchaser

great outfit prompt delivery

the fancy dress outfit was really good it fitted really well and was perfect the look I wanted. it was delivered in prompt time from ordering which was great.
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Review by confirmed purchaser

Simply the best

Had an issue with size my fault I hasten to add. Phoned up,and the girls bent over backwards to help. Absolutely nothing was to much trouble. An absolute joy to deal with. Thanks to all concerned. Regards guy
Jokers' Masquerade

Reply from Jokers' Masquerade

Hi Guy,

Thank you so much for your wonderful review.

It is great to hear you found our staff friendly as we pride ourselves in delivering the highest levels of customer service. I will ensure I communicate your feedback with the team.

Thank you once again and we look forward to welcoming you back to Jokers' Masquerade for your next fancy dress event.

Kind Regards,
Lucy
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Review by confirmed purchaser

Would use them again

Goods arrived on or before the specified date. Happy with purchase.
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Review by confirmed purchaser

Surprisingly good. A pleasure doing business!

I ordered a few bits and pieces for a party I was attending, and as I lived locally opted to pick up rather than go for delivery. I received an email within a couple of minutes confirming the order and then recieved another one shortly after saying i was ready. I went to pick up the stuff from their reception and was greeted by a super friendly lady who gave me my package. It was really well wrapped up and the paperwork was simple and easy to cross check. I am very happy with this transaction and will certainly use them again.
Jokers' Masquerade

Reply from Jokers' Masquerade

Hi Luke,

Thank you so much for such a wonderful review.

We are proud to offer our 'collect' facility from our warehouse. This allows us the opportunity to meet our customers face-to-face which is a rare pleasure for an online company and we like to think of ourselves as a super friendly bunch :)

As we are local to you, please keep us in mind for any future fancy dress events you may have. We look forward to welcoming you at the door again very soon.

Kind Regards,
Lucy

Jokers' Masquerade

Click & Collect Available Nationwide

Jokers' Masquerade ' now offer a nationwide Click and Collect' service which will be delivered to your chosen location within one to two business days.

Same Day Dispatch Fancy Dress

If you place your fancy dress order with Jokers' Masquerade before 4pm our warehouse staff will lovingly collect your costumes carefully ensconced within our warehouse complex. They will then pack and ship them via your chosen delivery method. This will all be done the same day that you place your order, regardless of whether it is placed online or over the phone with a member of our customer services team. In the event that you place your order after the 4pm cut-off, it will be processed the following working day.

About this company

Jokers' Masquerade has the largest online collection of fancy dress costumes and Halloween costumes in the UK today. There are over 15,000 costumes and accessories to choose from for any fancy dress idea or theme, many UK exclusive lines, all in stock from our 40,000sq ft warehouse complex with order and parcel tracking.

Visit Jokers' Masquerade

Contact information

Call us on: 0845 1300 818
We live here: Union House, Kennet Side
RG14 5PX Newbury
United Kingdom

Category

Jokers' Masquerade is ranked 2 out of 25 in the category

Jokers' Masquerade is ranked 4 out of 11 in the category Party Supplies

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