Jokers' Masquerade reviewed by

3 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good quick delivery but product faulty

I bought a batman outfit for a school dressing up day for my son. The item arrived really quickly which was good because I'd left it really late to order it. However the feet were sewn on the wrong way round!!! So I had to cut the legs and resew the feet on the correct way round. Also the item I ordered was a medium age range 5-7 (my son is 6) and it actually had age range 8-10 on the packaging so I also had to alter the leg length whilst resewing on the feet.

Overall I would definitely use this company again - the service was quick and the price reasonable.
    Jokers' Masquerade
    TrustScore 9.3 / 10
    10,590 Reviews

    Reply from Jokers' Masquerade

    Thank you very much for taking the time to review your shopping experience at Jokers' Masquerade. We are sorry to hear that the item you received was faulty. Our customer services department would have been more than happy to issue you with a freepost return address and a replacement or full refund. The age range on the packaging is a US size not UK and does tend to come up on the larger side as explained within the sizing information. Please accept our apologies for any inconvenience the fault caused and look forward to welcoming you back to Jokers Masquerade' for your next fancy dress occasion.
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