Jokers' Masquerade reviewed by

3 Reviews

Review by confirmed purchaser
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trustpilot stars

Brilliant costume but not so with delivery or quality

If you have a timer at the top of the page displaying despatch time you would expect if you payed for next day delivery and ordered before the timer is at zero you would get your stuff the next day. Not so as it turn out.

The costume is a great idea and with the wig even better. There is a blow up sword with the he man costume. Pity the quality isn't a little better as the Velcro on the back sticks to the costume material and pulls it quit badly so it looks very second hand after wearing once.
    Jokers' Masquerade
    TrustScore 9.3 / 10
    10,590 Reviews

    Reply from Jokers' Masquerade

    Hi,

    We would like to thank you for taking the time to leave us with a review. Please let us assure you that your order was accepted, picked and dispatched from our warehouse the same day as your order was placed. We have contacted Royal Mail to ascertain why there was a delay in the delivery of your item but they were unable to explain why the Edinburgh depot received your item a day late. Please accept our apologies for this delay and a £5 refund has been made back to your account in accordance with our compensation for failed next day deliveries.

    We are very pleased to hear you were happy with the costume and wig and agree that the sword is a really fun addition to the look. Although we are the retailer, we work closely with the supplier and will certainly pass on your feedback regarding the velcro directly to them.

    I hope you had a great time at your event and that we can welcome you back in the future.

    Kind Regards,
    Lucy
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