Jokers' Masquerade reviews

Very effective and speedy service.

Very effective, speedy service. Good, user-friendly website.

7 days ago

Reply from Jokers' Masquerade

Thank you, David.

We very much appreciate the time taken to leave a review, we are delighted to hear how impressed you have been with our service :)

Our team work very hard to ensure our website is as user-friendly as possible and feel this is an advantage of shopping with us at Jokers' Masquerade. Plus, unlike high street retailers, we are open 24 hours a day, 7 days a week, for any time you feel like a browse!

We hope you had a great time at your event and look forward to welcoming you back again soon.

Kind Regards,
Lucy
Jokers' Masquerade

Totally satisfied with your service.

The costume is exactly as described and arrived promptly.

An excellent company

Great quality merchandise, very cheap and items very quickly sent out. 11/10!

Fantastic service!

The service was fab

This review has been reported to customer service by the company 12 June 2013 for only being about the product.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

Ahoy Sailor Girls!!

We saw just what we wanted on the website and when the sailor collar and hat arrived we were really pleased with the quality. Fast delivery too. Looking forward to dressing up for charity on Arms Forces Day.

12 June 2013

Reply from Jokers' Masquerade

Ahoy there, Sally!

Thank you for leaving us with a 5-star review, this is very much appreciated.

Have a fantastic Armed Forces Day.

excellent quailty first class would recommend to anyone

excellent quailty first class would recommend to anyone

Everything to make your party swing delivered promptly.

Affordable costumes at competitive prices. I ordered 4 items and selected standard delivery and they arrived two days later. Items were good quality and largely matched what was illustrated. Would use this company again as they are reliable and deliver promptly and seem to care about customer satisfaction.

12 June 2013

Reply from Jokers' Masquerade

You are absolutely correct, Bob. Customer satisfaction is indeed our top priority and we are delighted to hear your fantastic comments. Thank you!

One of the advantages of shopping with us is that we use only the most reliable of couriers in the UK. Delivered within 2 days is not bad for a 4 - 5 day delivery service :)

It will be a pleasure to welcome you back to Jokers' Masquerade in the future.

Good value great service super fast delivery

Being thursday & having a toga party on the Sunday, i needed a quick delivery so i emailed them after ordering, they confirmed dispatch & i collected it next day! Top job!

Great.

this was great.

Excellent service

Quick service and delivery. Will be using this service again

Stand out and be noticed

Although there were 30 people in fancy dress when we went out, I was the one who had the most pictures taken. Also with random people just shouting hey Duff man.

12 June 2013

Reply from Jokers' Masquerade

Hey Duff Man,

Thank you for such a great review. Being the center of attention can never be a bad thing :)

If you have a photograph of you dressed up as Duff Man we would love to see and add it to our customer gallery (if you are happy to share of course)? The e-mail address is photos@joke.co.uk.

It sounds like you had a great time. Please keep us in mind should you have any future fancy dress events planned.

Fantastic value,service and delivery !

I needed a costume and due to being all over the UK for a few days was'nt at home to get delivery... No problem Jokers delivered to a secure box in london where I was able to collect for under £3.

Fantastic costume for under a tenner and top class customer service .

Brilliant and Easy

Jokers' Masquerade gave me a quick and easy service when I had to find Dr Who dressing up kit . We wore it all in the Bedale Scout parade in which we came 2nd . Buying the darlek costumes made my life a great deal easier than getting out the sewing machine . The tracking system gave me reassurance that they were on there way . Use them if you need party/dressing up stuff .

12 June 2013

Reply from Jokers' Masquerade

Thank you for sharing your fantastic comments with us and congratulations on coming 2nd :)

It is great to hear you enjoyed your shopping experience with us and that the Dalek costume was such a hit.

We look forward to welcoming you back to Jokers' Masquerade for your next fancy dress occasion.

I would definitely recommend this site to anyone. A great selection & prompt delivery

I have used this site before on more than one occasion and haven't been disappointed yet.
So much choice and goods are high quality.
Thank you
Penny

Excellent Value and Delivery

Both products arrived the next day and were exactly as described.
I'd never used this site before, but I will in the future.

Good but could be better

The service was excellent in terms of delivery. The top part of the outfit was also great but was let down a bit by the bottom part and the pretend boots were no good at all. I ended up just using the jacket and own clothes for the rest of the fancy dress. Overall, I was pleased with the delivery and would use the service again but don't expect to use the boots on this outfit.

11 June 2013

Reply from Jokers' Masquerade

Hi Jonny,

Thank you for your review.

As we are purely a retailer, we have no control over costume construction, we do have a great relationship with this specific manufacturer and as such, will use your feedback to work alongside them to ensure all aspects of the costume meet our high expectations.

The Trust Pilot review facility is for you to voice your opinions relating specifically to the service we provided. How did we do? Was your order picked, packed, dispatched and delivered as expected? Our records reflect a smooth transaction, delivered within the expected time frame...maybe this deserves an extra star or two? As this is a service review and all! Could we be cheeky and ask you to revise and update your review to reflect this? We would really appreciate it ;-)

We hope this one instance does not deter you from shopping with us in the future.

Kind Regards,
Lucy

Realy cool

The suit was as good as I expected. The delivery was timely as well.

Fantastic, quick, good quality and friendly service

I ordered a greek outfit but unfortunately it was too see through, I called up on friday night 20mins before they closed to see if I could exchange and order a different one and got service we seldom get these days. Very friendly, nothing was a problem and very helpful couldn't have asked for a better service. I went and picked my new outfit up from them and dropped the other off, which im pleased to say is perfect. Their sizes are spot on, I'm a bigger busted curvy woman and it fits lovely. Would highly recommend this site and would definitely use them again.

11 June 2013

Reply from Jokers' Masquerade

Hi Amy,

I just wanted to say a quick thank you for taking the time to leave us such a positive review. I've passed your kind comments onto the lady with whom you spoke and she was very happy to hear that the new costume was a success.

Thank you again for your order and recommendation. We look forward to welcoming you back again in the future.

Kind Regards,
Lucy

Quick efficient reliable

Ordereed stuff on a wedsnesday and came by the friday. Very cheap and stuff is good quality

Fantastic service

Out of all the sites I have used on the Web,yours is by far the best.excellent service excellent delivery excellent product.what more can I say.but:Well done. Thankkyou.

First Class Service

I first saw the uniform in an e-mail sent to me by them,went through the listing to find the right size and "Bob`s your uncle" - sorted !.
I was e-mailed at every stage to let me know at what stage my order was,even to let me know when it was on its way - no having to chase them to find out when I was going to get it,not like some companies,order then wait.
In short I`d whole-heartedly recommend them to anyone and look forward to purchasing other stuff in future !!

11 June 2013

Reply from Jokers' Masquerade

Wow - thank you, Danny! It is great to receive such positive feedback on our service.

It is very important to us that our shoppers are kept well informed throughout each stage of the order process as additional reassurance and for convenience.

We look forward to welcoming you back for other stuff in the future. :)

Groovy gear

Got a bargain costume which looks great on!

'Alan' from 'The Hangover' and after the stag night it was definately 'HANGOVER'!!!!

ordered this item at short notice for a stag, and it came really fast and was a great outfit to wear - and to act on the same antics as the above 'named' Alan when out and about in Vegas. Not so much the same surroundings as himself but good crack all the same! Will use this site again and highly recommend it.

11 June 2013

Reply from Jokers' Masquerade

Thank you, Mike. The Hangover costume is certainly a favourite here at JM Towers.

It sounds like the (very eventful) stag-do was enjoyed by all :)

It will be a pleasure to welcome you back to Jokers' Masquerade in the future and very much appreciate your recommendation.

Great product and service

I bought a spiderman suit from Jokers and it was great, even though I am quite small (5"7) the large just about fit me, so it's not great for really tall people but for me it was great.

brilliant service and communication, thank you.

i was very pleased with the service they provided and it was delivered earlier than expected.

Exactly as described

Quick delivery which is what I wanted !

Convenient and catching the spirit.

I purchased a Batman costume (The dark Knight Rises @ £24.49) in order to wear over ski gear in a fund raising event for Disability Snowsport UK. Collecting from an identified locker was simplicity itself. The bat ears were floppy so needed a little DIY but I expect to bat down the slope many times next Wednesday.

10 June 2013

Reply from Jokers' Masquerade

What a fantastic review, thank you.

Customer feedback is very important and as a result we have now added a note onto the Batman product description to inform future customers of possible floppy ears.

We wish you every success in your fund-raising. We would love to see a photo after the event if at all possible. The e-mail address is photos@joke.co.uk if you are happy to share.

Great

The actual costume is great but the sword is not as good as it was advertised

Very helpful!

I ordered an outfit and it was delivery as estimated! However unfortunately the item was unsuitable and there was no issues with returning item and getting a refund!
Very efficient and helpful!

10 June 2013

Reply from Jokers' Masquerade

Thank you for your review, we are very pleased to hear such fantastic feedback.

It is a shame that the item wasn't suitable but pleased you found the returns process easy. We hope you found something suitable instead and had a great time at your event.

Please do keep us in mind for any future fancy dress events you may have.

great outfit

Great value for money. Only £4.99 in the sale. I bought it for a school book day outfit. Great fit well worth the money.

Excellent Costume and Customer Service

I bought a Peter Pan costume for my 5 year old son. The outfit arrived earlier than expected and was of very good quality. It fit my son perfectly and looked lovely. I would definitely recommend Jokers Masquerade to anyone in need of a fancy dress costume.

AWESOME!!!!!!!!!!!!!!!

Perfect what more can I say.

10 June 2013

Reply from Jokers' Masquerade

"Perfect" and "Awesome" we can't ask for any more than that!

We hope to welcome you again soon to Jokers' Masquerade.

Brilliant

absolutely brilliant! fast delivery, reasonable prices, good quality and correspondence. This is my 2nd order from here and its the only place i will use in future

Super fast delivery, well packaged will being using Jokers' again!

A fantastic product, sizing a little big but he'll grow into the suit. Can't thank them enough one very happy little 3 soon to be 4 year old!

06 June 2013

Reply from Jokers' Masquerade

HAPPY 4th BIRTHDAY to your little superhero from all of us here at Jokers' Masquerade :)

amazing

amazing value,great quality would defo buy from these again

Perfect

Can't fault the service or the costume. Delivered bang on time and was kept up to date via text/email. Bananaman outfit is just as advertised and a good fit. Perfect!

06 June 2013

Reply from Jokers' Masquerade

A perfect review, thank you!

Customer feedback is very important our team, so we are delighted to hear that you “can't fault” our service or the costume - it makes our hard work worthwhile.

If you have any photographs of you dressed up as Bananaman we would love to see them. The e-mail address is photos@joke.co.uk if you are happy to share.

Hope we can welcome you back to Jokers' Masquerade for any of your future fancy dress needs.

Excellent service

Excellent service , great costume and delivered on time , couldn't ask for more

Absolutely Brilliant Service !!

Purchased two Pink Ladies Jackets for a fancy dress party. Communication was very clear and location of "Bybox" fairly convenient 3 miles away ( so need car) by my mums. Tapped in code provided by text and hey presto there were the jackets delivered in 36 hours . Jackets were great . Highly recommend this innovative service , never used this before but certainly would again

Thank you

06 June 2013

Reply from Jokers' Masquerade

Thank you for leaving a brilliant review. We hope the Pink Ladies had an amazing time!

We are delighted to hear your feedback on our 'click and collect' facility. It is a great way to keep delivery costs down and, as you have experienced, it is also very quick. It has proved to be a really positive addition to our delivery options.

Thank you for your order, please keep us in mind for any future fancy dress event.

Full communication from start to finish.

An easy website to use! Decently priced and no hassle what so ever!! The beat thing was the continuous communication regarded the stage of my order.