Jokers' Masquerade reviews

Jokers' Masquerade reviews

Excellent
9.3
from 0 - 10
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Review by confirmed purchaser

Excellent quality - amazing value for money

The masks arrived beautifully packed and I was impressed by the quality of the masks for the money. Many thanks - will buy from you again.
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Review by confirmed purchaser

Excellent value products and quick shipping. A great experience!

We bought two items: A cowgirl outfit and accessory kit. both arrived together and within two days of ordering. The quality of the product was very good, we were notified of how the order was progressing, it was all well packed and we got it all quickly...In other words: Perfect.
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Review by confirmed purchaser

No point in shopping anywhere else

Exactly what I wanted, extremely prompt efficient service.
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Review by confirmed purchaser

Great products! Fast delivery! Great price!

Placed an order for 70s wear! Very pleased with the various items. I would recommend Jokers' Masquerade to my friends.
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Review by confirmed purchaser

good

great value for money with swift delivery
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Review by confirmed purchaser

Great company!!

I ordered my husbands fancy dress outfit on the Monday was the only company with the outfit he wanted in plus size and half the price, it came on the Wednesday very quick and efficient I will defiantly be recommending you to friends and be using you again myself thank you
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Review by confirmed purchaser

Adult Elephant Costume - Really Great Costume

I purchased this item for my teenage son and received it on the agreed date, when it came I was so impressed with the quality of the costume, the actual head was amazing, so effective. It was very comfortable and was true to fit. Customer Service was excellent as well. I would definately recommend Jokers, they were a pleasure to deal with.
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Review by confirmed purchaser

Excellent - everything happened as it should - no complaints!

Great service - everything happened like clockwork - would recommend with no reservations !
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Review by confirmed purchaser

Outfit Not Delivered

Hmm... It's fairly simple the outfit has not been delivered
Jokers' Masquerade

Reply from Jokers' Masquerade

Hi Des,

We are so sorry to hear the item has not been received.

Your order was created on Saturday 22nd March, then picked, packed and processed through shipping in a timely manner the next working day. Once out of our hands, it is entered into the Royal Mail system and we have to rely on them to make a secure delivery. Royal Mail are usually very reliable and a problem is rare.

We are saddened that you could not bring this to our attention before the negative review as our team is always here to help. Upon receipt of your review, we opened up an investigation with Royal Mail directly and have began the claim on your behalf for the parcel. In the mean time I have asked customer services to give you a call to discuss this process in further detail.

As the retailer, we are satisfied that we have fulfilled our part of the order process, but can assure you that our team will continue to help throughout the claim process.

Please accept our apologies for any inconvenience caused and we hope that this goes some way to further explain the situation.

Kind Regards,
Lucy
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Review by confirmed purchaser

Very pleased

Quick service and good quality product
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Review by confirmed purchaser

Brilliant service and product

The service and product was brilliant. My confirmation email stated the delivery date would be on the Tuesday but actually I was able to collect in on the Saturday! Very good. The only thing I would say was that I did the 'click and collect' thing so I collected it from a 'locker' at a business locally, the lockers were really difficult to find on the premises, but once found it was a really easy process.
The product was great, my husband looked brilliant dressed as Robin and my 5 year old son was Batman! :-)
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Review by confirmed purchaser

A great product!

A great product and excellent service with fast delivery. Thanks.
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Review by confirmed purchaser

outstanding and very quick service.

Absolutely brilliant the item was packed and shipped within 24 hours and was received within 72 . I would totally use jokers masquerade again .
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Review by confirmed purchaser

Quick delivery, great costumes.

Ordering was easy and the costumes came very quickly. Costumes looked fab, I would recommend Jokers' Masquerade to others.
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Review by confirmed purchaser

Good company

I bought the girls skeleton costume. For the price the material could have been a bit better quality but overall I would recommend the company. The delivery was excellent as I paid for click and collect and it arrived the very next day. The communication from jokers was also excellent. 4*
Jokers' Masquerade

Reply from Jokers' Masquerade

Hi Lauren,

Thank you so much for your great review of our company.

It is great to hear you how impressed you were by our click and collect service and e-mail notifications. It is important to us that our shoppers are kept well informed throughout each stage of the order process.

Your recommendation is very much appreciated and we look forward to welcoming you back to Jokers' Masquerade in the future.

Kind Regards,
Lucy
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Review by confirmed purchaser

Huge laugh

Great item brilliant delivery time also
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Review by confirmed purchaser

great outfits everyone at the party well jell !!!!!!!

i ordered batman mussel chest and superman mussel chest
both arrived next day as promised
i found a small hole in batmans hat
i phoned up friday lunchtime to let them know
the girls in the office were so sorry
they express shipped me a replacement in the post to get to my home address by 12 noon the next day(the day of the fancy dress party) by 10 am it arrived
so very pleased by the service and customer care
thanks again Ian J Macclesfield,Cheshire
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Review by confirmed purchaser

Great costumes delivered on time at a decent price

I ordered 2 costumes, one for me and one for my son, they both arrived as they said they would and were great. I had spent a while searching the net for costumes for both a child and an XL adult. Finding them in stock and at a decent price Jokers' Masquerade were great !!!
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Review by confirmed purchaser

Fast and efficient. Quality of garments was excellent and very competitive prices.

In the need of some fancy dress outfits for a stag do....

I researched several online stores for ideas and price comparison... Jokers masquerade surpassed all others with the options and prices. Being 6ft 5 outfits can be tricky to find, after purchasing an outfit and it not fitting, I sent it back. Seeing the refund in my account within a couple of days, I came back to try again, the refund timing and returns system was faultless.
Second time around the second outfit was perfect, great quality and perfectly described.
Thank you.
Jokers' Masquerade

Reply from Jokers' Masquerade

Hi,

Thank you for leaving us with such a wonderful 5-star review.

I am delighted to read that you were impressed by so many aspects of our service.

What a shame the first item item did not fit, but it is great to hear you found our returns process easy and that your new jacket is "perfect".

Enjoy melting hearts on the stag do as your new 'Maverick' persona. Please keep us in mind for any future fancy dress occasions you may have.

Kind Regards,
Lucy
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Review by confirmed purchaser

In less than 24 hours I went from full time Marketeer to part time Ms Pacman!

My item arrives ridiculously quick eventhough I selected standard delivery. The costume is very high quality for half the price of anywhere else I could find online! Perfect service!

Jokers' Masquerade

Click & Collect Available Nationwide

Jokers' Masquerade ' now offer a nationwide Click and Collect' service which will be delivered to your chosen location within one to two business days.

Same Day Dispatch Fancy Dress

If you place your fancy dress order with Jokers' Masquerade before 4pm our warehouse staff will lovingly collect your costumes carefully ensconced within our warehouse complex. They will then pack and ship them via your chosen delivery method. This will all be done the same day that you place your order, regardless of whether it is placed online or over the phone with a member of our customer services team. In the event that you place your order after the 4pm cut-off, it will be processed the following working day.

About this company

Jokers' Masquerade has the largest online collection of fancy dress costumes and Halloween costumes in the UK today. There are over 15,000 costumes and accessories to choose from for any fancy dress idea or theme, many UK exclusive lines, all in stock from our 40,000sq ft warehouse complex with order and parcel tracking.

Visit Jokers' Masquerade

Contact information

Call us on: 0845 1300 818
We live here: Union House, Kennet Side
RG14 5PX Newbury
United Kingdom

Category

Jokers' Masquerade is ranked 2 out of 25 in the category

Jokers' Masquerade is ranked 4 out of 11 in the category Party Supplies

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