Jokers' Masquerade reviews

Jokers' Masquerade reviews

Excellent
9.3
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
10595 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Speedy delivery!

Thank you for a very fast delivery service and helpfulness over the phone.
Jokers' Masquerade

Reply from Jokers' Masquerade

No problem at all, Kerri, thank you for your review.

We know how important it is to have a friendly team at the end of the phone should our shoppers need any assistance.

Please keep us in mind for any future fancy dress requirements you may have.

Kind Regards,
Lucy
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service

Very pleased with the quick service and good quality products, thank you
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Perfect, perfect, perfect

Order placed, processed and received quickly and efficiently. Fantastic product, lots a great compliments and not at all expensive for the quality of the outfit. Would definitely use again and recommend.
Jokers' Masquerade

Reply from Jokers' Masquerade

What a perfect review, thanks Wendy!

It is great to hear that you were impressed with both our service and the outfit :) The Fever Zebra costume is excellent quality for it's price point.

We hope you had a great time wearing it and look forward to welcoming you back to Jokers' Masquerade in the future.

Kind Regards,
Lucy
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

what a giggle i had with this!!

Had to get fancy dress in a rush as normal... got the jake the peg outfit ..not the best quality but survived the night.. had to put the "extra leg" together with no instructions,
but not too hard. but had sooo much fun with it. Quickly looked up the dance on you tube and had a little practice in the front room. The faces of some of the younger guests at the 70's party were fantastic, as they had not seen this before. The older guest who knew, thought it was brilliant and original and i won the prize for best costume.. a space hopper of course!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quality, Value for Money and Quick Delivery...Excellent Service. Thankyou.

Jokers Masquerade is the best thing I have found on the internet. When I was stuck for a costume I went to all my local stockists with no joy. I tried on google to find something different and up came Jokers Masquerade. Within minutes I was now struggling to choose from the great costumes available. The item I bought was good value for money, well made and delivered well before it was needed. Quality service that I highly recommend.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

great outfit prompt delivery

the fancy dress outfit was really good it fitted really well and was perfect the look I wanted. it was delivered in prompt time from ordering which was great.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Simply the best

Had an issue with size my fault I hasten to add. Phoned up,and the girls bent over backwards to help. Absolutely nothing was to much trouble. An absolute joy to deal with. Thanks to all concerned. Regards guy
Jokers' Masquerade

Reply from Jokers' Masquerade

Hi Guy,

Thank you so much for your wonderful review.

It is great to hear you found our staff friendly as we pride ourselves in delivering the highest levels of customer service. I will ensure I communicate your feedback with the team.

Thank you once again and we look forward to welcoming you back to Jokers' Masquerade for your next fancy dress event.

Kind Regards,
Lucy
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Would use them again

Goods arrived on or before the specified date. Happy with purchase.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Surprisingly good. A pleasure doing business!

I ordered a few bits and pieces for a party I was attending, and as I lived locally opted to pick up rather than go for delivery. I received an email within a couple of minutes confirming the order and then recieved another one shortly after saying i was ready. I went to pick up the stuff from their reception and was greeted by a super friendly lady who gave me my package. It was really well wrapped up and the paperwork was simple and easy to cross check. I am very happy with this transaction and will certainly use them again.
Jokers' Masquerade

Reply from Jokers' Masquerade

Hi Luke,

Thank you so much for such a wonderful review.

We are proud to offer our 'collect' facility from our warehouse. This allows us the opportunity to meet our customers face-to-face which is a rare pleasure for an online company and we like to think of ourselves as a super friendly bunch :)

As we are local to you, please keep us in mind for any future fancy dress events you may have. We look forward to welcoming you at the door again very soon.

Kind Regards,
Lucy
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent quality - amazing value for money

The masks arrived beautifully packed and I was impressed by the quality of the masks for the money. Many thanks - will buy from you again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent value products and quick shipping. A great experience!

We bought two items: A cowgirl outfit and accessory kit. both arrived together and within two days of ordering. The quality of the product was very good, we were notified of how the order was progressing, it was all well packed and we got it all quickly...In other words: Perfect.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

No point in shopping anywhere else

Exactly what I wanted, extremely prompt efficient service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great products! Fast delivery! Great price!

Placed an order for 70s wear! Very pleased with the various items. I would recommend Jokers' Masquerade to my friends.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

good

great value for money with swift delivery
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great company!!

I ordered my husbands fancy dress outfit on the Monday was the only company with the outfit he wanted in plus size and half the price, it came on the Wednesday very quick and efficient I will defiantly be recommending you to friends and be using you again myself thank you
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Adult Elephant Costume - Really Great Costume

I purchased this item for my teenage son and received it on the agreed date, when it came I was so impressed with the quality of the costume, the actual head was amazing, so effective. It was very comfortable and was true to fit. Customer Service was excellent as well. I would definately recommend Jokers, they were a pleasure to deal with.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent - everything happened as it should - no complaints!

Great service - everything happened like clockwork - would recommend with no reservations !
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Outfit Not Delivered

Hmm... It's fairly simple the outfit has not been delivered
Jokers' Masquerade

Reply from Jokers' Masquerade

Hi Des,

We are so sorry to hear the item has not been received.

Your order was created on Saturday 22nd March, then picked, packed and processed through shipping in a timely manner the next working day. Once out of our hands, it is entered into the Royal Mail system and we have to rely on them to make a secure delivery. Royal Mail are usually very reliable and a problem is rare.

We are saddened that you could not bring this to our attention before the negative review as our team is always here to help. Upon receipt of your review, we opened up an investigation with Royal Mail directly and have began the claim on your behalf for the parcel. In the mean time I have asked customer services to give you a call to discuss this process in further detail.

As the retailer, we are satisfied that we have fulfilled our part of the order process, but can assure you that our team will continue to help throughout the claim process.

Please accept our apologies for any inconvenience caused and we hope that this goes some way to further explain the situation.

Kind Regards,
Lucy
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very pleased

Quick service and good quality product
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Brilliant service and product

The service and product was brilliant. My confirmation email stated the delivery date would be on the Tuesday but actually I was able to collect in on the Saturday! Very good. The only thing I would say was that I did the 'click and collect' thing so I collected it from a 'locker' at a business locally, the lockers were really difficult to find on the premises, but once found it was a really easy process.
The product was great, my husband looked brilliant dressed as Robin and my 5 year old son was Batman! :-)

Jokers' Masquerade

Click & Collect Available Nationwide

Jokers' Masquerade ' now offer a nationwide Click and Collect' service which will be delivered to your chosen location within one to two business days.

Same Day Dispatch Fancy Dress

If you place your fancy dress order with Jokers' Masquerade before 4pm our warehouse staff will lovingly collect your costumes carefully ensconced within our warehouse complex. They will then pack and ship them via your chosen delivery method. This will all be done the same day that you place your order, regardless of whether it is placed online or over the phone with a member of our customer services team. In the event that you place your order after the 4pm cut-off, it will be processed the following working day.

About this company

Jokers' Masquerade has the largest online collection of fancy dress costumes and Halloween costumes in the UK today. There are over 15,000 costumes and accessories to choose from for any fancy dress idea or theme, many UK exclusive lines, all in stock from our 40,000sq ft warehouse complex with order and parcel tracking.

Visit Jokers' Masquerade

Contact information

Call us on: 0845 1300 818
We live here: Union House, Kennet Side
RG14 5PX Newbury
United Kingdom

Category

Jokers' Masquerade is ranked 2 out of 25 in the category

Jokers' Masquerade is ranked 4 out of 11 in the category Party Supplies

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.