Product was delivered in 1st class condition and within the allotted time scale. The product had to be returned as it was too big. I rang customer service who were extremely helpful. Payment was refunded with no problems at all and I placed an order for the same product in a smaller size - fab quality and fab customer service.......would highly recommend.
The items I ordered were delivered on time and I was very pleased with the items they were exactly as described and of good quality I would recommend Jokers' Masquerade and will use them the next time I am going to fancy dress.
The true test of a company is how it responds when something doesn't go according to plan. As expected Joke.co.uk came out smelling of roses! The order initially went through, but there was a problem with Paypal. However, at the opening of business the next day I received a call off a friendly lady who immediately rectified the problem. Just a few days later, my costume had arrived and I was frightening children in the school play as the big bad wolf!
Having ordered many times from this company, I have never been let down by price, quality or delivery. I would highly recommend them to others.
Ordered two costumes, good prices and fast delivery (full Elvis costume and a star wars costume), have to say the quality is very poor on all these things, but I guess you get what you pay for, light sabre did not work when delivered, too much hassle to send back so binned it !
Costumes are very gud value for money. I would highley reccomend them
My order was meant to be sent out with royal mail so I could trace it. It was given to a Currier instead and never arrived. This was very disappointing as it meant I had to go out and buy another outfit for Halloween. I spoke with customer service and the lady I spoke to was very helpful and honest. She explained the situation but she did not understand why you would use a Currier instead and have no trace of who it was. She gave me a full refund and apologised so, I think I will still return to you in the hope that this was a one off.
order arrived 4 days earlier than expected date . the goods were well wrapped. and the couriers they use send you texts so you know exactly wots happening and when its been delivered .. great service will definatly use them again .. ohh and the product was exactly the same as the picture :)
Bought these outfits for the office party. Thought they might be a bit flimsy and cheap looking and might possibly freeze on the night but am pleasantly surprised. The Christmas tree is well made and cosy and though the fit is snug (I am a 12) there is still room to put a warm camisole underneath & looks exactly like the picture. Bad Santa is great fun and looked roomy and comfy on my colleague.
I recently purchased 3 Blue & White Musketeer Outfits, along with Swords and a Moustache for a recent Butlins 90's Weekender.
The outfits & accessories all arrived as ordered with no hassle, delay or delivery problems & If that wasn't excellent enough, along with the price match offered I even managed to save a few pounds aswell!
The outfits were very nicely manufactured with great detail, fitted all 3 of us even though we were all different sizes (1 short, 1 tall & 1 who likes 'pies') & went down a blast with other people on the weekend with many photo's asked to be taken with us.
All in all a great supplier with great outfits who isn't just after the next sale no matter what, they take pride in what they sell and the service & after care they provide.
I for one will when a new outfit is next required only be using this company!
Having purchased the captain america shield, I have yet to discover how long it will last, until Xmas day and beyond, of course. I would say though that I found the item very quickly on the site, check out was quick and easy and delivery was very speedy, arriving well packaged.
My experience was a very enjoyable one! The website was very user friendly and from the second I clicked and ordered everything was hassle free and fast! I would definitely recommend this company and its services.
Very good service (Fancy Dress Costumes) - got just what I ordered. I paid the extra premium for Saturday delievery and tracked the parcel on my phone - excellent.
Website was good - it let you know if your choice was in stock on the viewing page - so no messing about checking the item THEN finding our there isn't any stock.
I would definately recommend them and will definately be using them again.
Good comfy and warm costume , it will put a smile on anyone's face. only one negative the feet can be a bit of a hazard , tripping up but can be worn without them .
Received in a couple of days from order placement. Really impressed with the over all service and product.
Definatly recommend using this website. Fantastic service. Had to call on the customer service line as I had a question regarding sizing, absolutely fantastic service, friendly and sorted everything out for me over the phone. Delivery came faster than expected and I was kept up to date every step of the process. Again absolutely fantastic!!! A*!!
Jokers Masquerade have a very wide variety of outfits and accessories. Of all the websites I looked at, their stock levels were the best. The prices were also very competitive and I received my order the next day. Amazing service and the costume that I bought was exactly as described and I got lots of compliments on it. I will use Jokers Masquerade again.
Star wars outfit and accessory for child's birthday. was best price I could find in a hurry and the delivery date was within about a week.
It was dispatched immediately and I received within a couple of days - well ahead of expected arrival and on the basic delivery option so I was lucky they were able to do this but really pleased.
They e-mailed a dispatch confirmation so I knew to expect it too. Good service.
I ordered my 4 year old the Darth Vader costume from jokers Masquerade because in comparison to other costumes I had looked at - it looked like you got more for your money. It arrived 3 days later and I received emails and texts from Royal Mail letting me know my package was on its way and when it was going to be delivered, it was excellent service! The costume is brilliant, it is the best I've seen with a breast plate, black leg/shin pads, and the mask is fantastic. I haven't tried it on him for size as it is for christmas but he is going to love it. Thank you Jokers Masquerade, I would recommend this company to anyone, I have ordered various costumes from them and have always been really pleased when arrived.
I bought a costume for my son as he was going to a fancy dress party and it arrived when it said it was going to arrive. My son thoroughly enjoyed the party and said "This costume is awesome" when he got back so i rate Jokers Masquerade 5/5 and i recommend this to anyone who is looking for a costume for a party of some sort.
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