My son decided last minute to go as robot Pete on his rugby tour, I rang and the girls at masquerade who were so helpful they arranged delivery to the holiday park we were going too in woolacoome bay. They were so friendly I will and have already recommended them, we're goin again nxt year so I'll b back online looking for our outfits well in advance. My son looked fab and had a great laff thankyou very much xx
I have ordered a few times before and normally it's super speedy and good quality, however when I ordered my most recent product, even though it was more that padded in the packaging, my product arrived splintered and cracked in one of the lenses, which can only lead me to believe that it was packaged this way to begin with. Minor issue as it was barely noticeable once the outfit was together, however, It would have been nice to receive an in-tact product.
Very good service, extremely quick delivery. Only downside was the size of the costume, I am generally a Medium, Large at a push. I ordered Large to be safe and this came up extremely short on me . This was the Luigi costume.
This is my first order from Jokers Masquerade and I am more than pleased with their service and the order I've made. I've been looking for some dressing up outfits for my 5 year old. This was by far the website with most choice and good prices. Ordered 2 different outfits which arrived in 2 days. Really happy with my purchase.
Ordered an outfit which was needed the next day. Rang the Jokers' line and quickly purchased the outfit and was guaranteed next day delivery. Item arrived exactly on time.
Definitely recommend using this company, pleasant helpful staff and good price
I ordered a Dorothy fancy dress costume for my 11 year old daughter which, when it came, was sadly too big for her. I E mailed the company and was given a returns number and told to return the item complete with the returns number. Th refund was then credited back on to my credit card within literally a day or two! The order was efficiently handled from beginning to end.
I ordered several items at one time, I was kept fully informed of the delivery status and given the option to change delivery times/dates. Really super service, wouldn't hesitate to use again. A little bit pricey, did find a few of the bits and pieces cheaper however such super service it didn't matter.
Fabulous product and the delivery service was excellent, the price was very reasonable and I would definately use again in the future.
The speed of the delivery is great, they have a wide range of stuff at prices a lot cheaper than other stores online and in my area and was very pleased with the result of my order.
Good online shop to deal with lots of fancy dress to choose from and recommended accessories to go alongside so you dont forget anything. Only quibble are postage and packing charges VERY high compared to other sites and ebay - BUT they arrive exactly when they say they will.
Yeah, so I didn't pay enough attention when I was ordering and thought it included the robe. Still the inflatable bit is large enough that it wasn't that much of a big deal. Anyway, when I first tried it out just after receiving it, I neglected to read the instructions, so didn't properly seal things. Needless to say, it didn't work so well. Undeterred, I hoped it'd magically work better on the day with some shiny new Duracell AAs, and lo-and-behold, once I had firmly tightened the various bits and bobs and turned on the fan, the Tauntaun sprang to life!
It's quite a sight to behold! &;D
Delivery was on time (next day), and Joker's Masquerade were quick to chase me up with a phone call after there was an issue with the card I had attempted to use for the purchase.
First issue... when choosing an outfit, some of the accessories are auto selected. I didn't notice until I was almost through checkout and this would have added an extra £20 to my order!
The wig my wife ordered didn't actually look anything like the wig on the site and shes ordered another wig (from a different site)
Apart from that I cant complain about the service... items dispatched quickly and arrived safely.
Going via the nectar site and getting nectar points is also a plus point!
Jokers website is easy to use and ordering is very efficient.Costumes posted very promptly and each step until arrival of package was intimated by e-mail.Would definitely use again.
Costume was exactly as it looked on the website, fitted perfectly and arrived when I expected it to. I cannot fault the service and the quality of the costume. It was not brilliant quality but for the price, was excellent value for money.
Package came quickly enough but the box was too small, the mask was crammed in and scratched a little, item was returned due to a change of plan, but still was unhappy with the delivery condition
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When i placed the order i was given different delivery options should i not be at home when it was delivered and i requested for the package to be left behind the side secure gate by my front door- unfort this wasnt done so when i came home i found a delivery note telling me i now had to drive to the delivery/posting officer to collect it which was annoying. Especially when i collected it i could see my instructions clearly on the outter packaging.
Absolutely brilliant service you have reasonable priced costumes that sometimes go down in price to great offers your honest and stick to every thing that you say your going to di delivery is brilliant,the costumes are great you stock heart just about everything in overall a great shop to buy from and me and my partner will certainly buy off you again!. Thankyou for being so helpful :D xx
Brought the Robin outfit for my son as they were having a superhero day at school he is 9yrs of and brought him the large and was a perfect fit and most of all he enjoyed wearing it only one small suggestion as these are meant for boys think they should have studs near the middle so our little men can go toilet without having to take the whole thing off but overall very satisfied customer
The costume arrive on time which was great but the qaility of the material was not tht good .. My child only wore it for couple of hours and the threading was undone also had some marks on the shirt before he wore it !!!
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