Jokers' Masquerade reviews

Jokers' Masquerade reviews

Excellent
9.3
from 0 - 10
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Review by confirmed purchaser

Excellent customer service

Pondered over a couple of choices and sought advice from customer service about the sizing of one of the outfits, speedy response and very accurate information provided
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Review by confirmed purchaser

Fast and efficient service.

Great service everytime I have ordered. Always arrives on or before delivery date and the products look as they appear on the website.
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Review by confirmed purchaser

PERFECT and FAST

we ordered three kamikaze outfits for a house party, we were worried about the shipping time to the netherlands, but the package arrived much sooner than the promised date. the suits are of good quality and also look great
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Review by confirmed purchaser

excellent customer service

I received my order within 2days of ordering, however, it was the wrong item. I got in touch with customer services and I had a reply within the hour with a free pos address to send the wrong item back and then they sent out my correct order all within the time frame of a week cannot complain in the slightest excellent customer services decent prices on the goods would definitely recommend and will keep in mind for buying in the future
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Review by confirmed purchaser

Excellent customer service ...

I came across this fancy dress site and was very impressed with the amount of choice they had. I would definitely have a look for yourself. The quality of how they have been made is so good . Have a browse and see for yourself ... see you at my fancy dress party lol
Jokers' Masquerade

Reply from Jokers' Masquerade

Hi Karen,

Thank you for your fantastic feedback.

We like to offer our customers a large range of options and ideas. With over 15,000 items on our portfolio at this moment in time, could you imagine the size of the shop if we were a retail store?!

Your 5 stars are very much appreciated and we hope to welcome you back to Jokers' Masquerade in the future.

Kind Regards,
Lucy
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Review by confirmed purchaser

Great service, acceptable quality for the price paid. Would use again.

Great service, fast delivery, and acceptable quality for the price paid for the costumes. Would recommend and use again.
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Review by confirmed purchaser

'Dolly & the Clown!!

Just ordered fab saloon girl dress and blond 'Sandy ' wig it looked brilliant and I was so chuffed till my husband said , he didn't know I was going as 'Dolly Parton '!!thats good coming from someone dressed as 'Pennywise ' the scariest Clown ever
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Review by confirmed purchaser

Fantastic quality!

The costume was well made and felt like it would not rip easily. The accessories were a good quality plastic so they were very sturdy. Overall, excellent purchase.
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Review by confirmed purchaser

Just what I was after

I would definitely recommend using joke again. Fast delivery, and they always have just what I'm after
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Review by confirmed purchaser

You provided a five star service and excellent product - Thank you so much!!!!

I ordered a Onesie from you for a friends party, there was a mix up with delivery ( not down to you I hasten to add!). After a conversation with Customer Service the matter was resolved promptly and courteously and hey presto product arrived next day!!
Your services could act as a model for how things should be done in an age where customer service seems sadly lacking elsewhere. Well done and thanks for saving the day!!!
Jokers' Masquerade

Reply from Jokers' Masquerade

Hi Jon,

From the team at Jokers' Masquerade, we would like to say a big thank you for leaving us with such a wonderful review.

We are pleased to have been able to help with the delivery issue. Here at Jokers' Masquerade, we work extremely hard to deliver the highest levels of customer service for our valued customers so its great to hear we are doing a good job - yay! I will personally ensure your comments are seen by the team.

Thanks again for sharing your experience with fellow shoppers. We hope to welcome you back to Jokers' Masquerade in the near future.

Kind Regards,
Lucy
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Review by confirmed purchaser

Very quick service

Very good service, item as described. Perfect
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Review by confirmed purchaser

quality costume and easy process

Very quick delivery and really good value for money
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Review by confirmed purchaser

Arrived super quick, exactly as item described

The item arrived quicker than expected and was exactly as described in the website. It was also fairly cheap compared to other websites I had been looking at. Would order from here again, and have done previously.
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Review by confirmed purchaser

Painless experience

I am not a confident internet shopper, and had difficulty with my order, when I called the company the person at the end of the phone was very helpful and made the experience easier ensuring that I had my order in time. I would certainly use the company again and would recomend it t my friends & family
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Review by confirmed purchaser

cavegirls go clubbing !!!!

we had the funniest weekend ever the three cavegirl costumes were just perfect .great value and the proper sizes as stated you should of been there ty jokers ...will purchase from you again .
Jokers' Masquerade

Reply from Jokers' Masquerade

Thanks Chris n Yaz,

Your review has certainly raised a smile with us. Loving the clubbing pun :)

Do you have a photograph of you all dressed up? We would to see a pic. The e-mail address is photos@joke.co.uk or we are now on instagram #jokersmasquerade.

Hope you had a great time. We look forward to welcoming you back soon.

Kind Regards,
Lucy
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Review by confirmed purchaser

School Dressing Up

T-shirt arrived on time and was as described. It was perfect for dressing up at school. A lot of female super hero costumes are not very suitable but this was suitable and comfortable/practical.

Don't know yet how it will wash. The postage isn't particularly cheap
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Review by confirmed purchaser

Attention seeker!

The service was excellent - so easy! The Honey monster costume was great, good quality and everyone loved it. I spent most of my night having photos taken! It will be used again for sure!
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Review by confirmed purchaser

Great costume and value for money

I chose the Bananaman costume it's really great and looks that I rented it not bought it for £30 !
Delivery was prompt and I was really pleased with the quality of the costume
All in all it was a great experience and I would have no doubts returning to Jokers for my next one and recommending them to my family and friends
Ten out of ten
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Review by confirmed purchaser

Excellent value for money and outstanding customer service

Quality of outfit is good and sizing true. Had problems with the delivery as the local Bybox wasn't working but customer services were really helpful and re-directed parcel to another Bybox, refunding the delivery charge. Excellent company to do business with, honest and helpful. Would definitely use them again.
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Review by confirmed purchaser

Blue ! - But not at all sad....

I purchased a Smurf costume for my son complete with water based face paint.
Unsure of the correct sizing, I telephoned Jokers' Masquerade and was helped through the sizing guide and efforts were made to ensure that this was a speedy delivery in time for a school event.
Telephone payment was prompt and delivery tracking was to the exact time with a named driver - my son even followed the van on the map from my phone!
The costume itself was a perfect fit and of good quality material. Blue face paint completed the look and was easy to apply with a damp cosmetic sponge. Two coats were necessary. Company and products highly recommended !

Jokers' Masquerade

Click & Collect Available Nationwide

Jokers' Masquerade ' now offer a nationwide Click and Collect' service which will be delivered to your chosen location within one to two business days.

Same Day Dispatch Fancy Dress

If you place your fancy dress order with Jokers' Masquerade before 4pm our warehouse staff will lovingly collect your costumes carefully ensconced within our warehouse complex. They will then pack and ship them via your chosen delivery method. This will all be done the same day that you place your order, regardless of whether it is placed online or over the phone with a member of our customer services team. In the event that you place your order after the 4pm cut-off, it will be processed the following working day.

About this company

Jokers' Masquerade has the largest online collection of fancy dress costumes and Halloween costumes in the UK today. There are over 15,000 costumes and accessories to choose from for any fancy dress idea or theme, many UK exclusive lines, all in stock from our 40,000sq ft warehouse complex with order and parcel tracking.

Visit Jokers' Masquerade

Contact information

Call us on: 0845 1300 818
We live here: Union House, Kennet Side
RG14 5PX Newbury
United Kingdom

Category

Jokers' Masquerade is ranked 2 out of 25 in the category

Jokers' Masquerade is ranked 4 out of 11 in the category Party Supplies

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