Jokers' Masquerade reviews

Jokers' Masquerade reviews

Excellent
9.3
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
10595 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

A knights costume for my nephew.

I spent ages on google trying to find a suitable costume for my nephew that wasn't extortionate. Finally, on Jokers Masquerade, I found exactly what he would love and didn't cost me an arm and a leg. He is so pleased with it although now pretends to be He-man jumping round my sister's living room. :-/ She is less pleased.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

The perfect solution for a full fancy dress costume

I considered trying to pull together a fancy dress costume for my daughter's school Egyptian Day with sheets, glittery belts and other bits and bobs from home, but quickly looked online and found your website. It was so easy to choose something suitable from JOKERS' MASQUERADE (sorting costumes by topic and then by age is a real bonus so you don't waste time looking at outfits that aren't available in the size you need)... In no time at all, my daughter had chosen the Queen of the Nile costume, along with matching wig. Price compared well to other sites and delivery was super speedy. I will definitely use your website again and have already recommended to friends :-)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Made me into a real pirate !

Made me into a real pirate, children at the party kept questioning whether I was A REAL PIRATE.
The beard covered all
Jokers' Masquerade

Reply from Jokers' Masquerade

Hi,

Thank you for taking the time to leave a review.

It sounds as though you made quite an impression on the day. If you have any pictures of you dressed up we would love to see them. The e-mail address is photos@joke.co.uk or #jokersmasquerade on instagram if you are happy to share.

Please keep us in mind for any future fancy dress events you may have.

Kind Regards,
Lucy
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

good customer service.

Customer service is good. Product OK. Tried to book online and there was an issue, when I tried again it said product had gone but they still had in stock which customer service then rang anf informed me they had held it for me. Were good to but through. Product was a little disappointing as the quality was not quiet as good as I had expected and other reviews had stated.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good value

Good for value, for what you pay. Thin material, however you could always wear a vest or plain t-shirt underneath to keep warm. For either fancy dress or school play, it's a good price. Quick delivery. Good packaging. The only thing I would say is that it didn't come with an eye patch, luckily working in an optical industry it wasn't a last minute problem.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent customer service

Pondered over a couple of choices and sought advice from customer service about the sizing of one of the outfits, speedy response and very accurate information provided
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fast and efficient service.

Great service everytime I have ordered. Always arrives on or before delivery date and the products look as they appear on the website.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

PERFECT and FAST

we ordered three kamikaze outfits for a house party, we were worried about the shipping time to the netherlands, but the package arrived much sooner than the promised date. the suits are of good quality and also look great
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

excellent customer service

I received my order within 2days of ordering, however, it was the wrong item. I got in touch with customer services and I had a reply within the hour with a free pos address to send the wrong item back and then they sent out my correct order all within the time frame of a week cannot complain in the slightest excellent customer services decent prices on the goods would definitely recommend and will keep in mind for buying in the future
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent customer service ...

I came across this fancy dress site and was very impressed with the amount of choice they had. I would definitely have a look for yourself. The quality of how they have been made is so good . Have a browse and see for yourself ... see you at my fancy dress party lol
Jokers' Masquerade

Reply from Jokers' Masquerade

Hi Karen,

Thank you for your fantastic feedback.

We like to offer our customers a large range of options and ideas. With over 15,000 items on our portfolio at this moment in time, could you imagine the size of the shop if we were a retail store?!

Your 5 stars are very much appreciated and we hope to welcome you back to Jokers' Masquerade in the future.

Kind Regards,
Lucy
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service, acceptable quality for the price paid. Would use again.

Great service, fast delivery, and acceptable quality for the price paid for the costumes. Would recommend and use again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

'Dolly & the Clown!!

Just ordered fab saloon girl dress and blond 'Sandy ' wig it looked brilliant and I was so chuffed till my husband said , he didn't know I was going as 'Dolly Parton '!!thats good coming from someone dressed as 'Pennywise ' the scariest Clown ever
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fantastic quality!

The costume was well made and felt like it would not rip easily. The accessories were a good quality plastic so they were very sturdy. Overall, excellent purchase.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Just what I was after

I would definitely recommend using joke again. Fast delivery, and they always have just what I'm after
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

You provided a five star service and excellent product - Thank you so much!!!!

I ordered a Onesie from you for a friends party, there was a mix up with delivery ( not down to you I hasten to add!). After a conversation with Customer Service the matter was resolved promptly and courteously and hey presto product arrived next day!!
Your services could act as a model for how things should be done in an age where customer service seems sadly lacking elsewhere. Well done and thanks for saving the day!!!
Jokers' Masquerade

Reply from Jokers' Masquerade

Hi Jon,

From the team at Jokers' Masquerade, we would like to say a big thank you for leaving us with such a wonderful review.

We are pleased to have been able to help with the delivery issue. Here at Jokers' Masquerade, we work extremely hard to deliver the highest levels of customer service for our valued customers so its great to hear we are doing a good job - yay! I will personally ensure your comments are seen by the team.

Thanks again for sharing your experience with fellow shoppers. We hope to welcome you back to Jokers' Masquerade in the near future.

Kind Regards,
Lucy
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very quick service

Very good service, item as described. Perfect
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

quality costume and easy process

Very quick delivery and really good value for money
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Arrived super quick, exactly as item described

The item arrived quicker than expected and was exactly as described in the website. It was also fairly cheap compared to other websites I had been looking at. Would order from here again, and have done previously.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Painless experience

I am not a confident internet shopper, and had difficulty with my order, when I called the company the person at the end of the phone was very helpful and made the experience easier ensuring that I had my order in time. I would certainly use the company again and would recomend it t my friends & family
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

cavegirls go clubbing !!!!

we had the funniest weekend ever the three cavegirl costumes were just perfect .great value and the proper sizes as stated you should of been there ty jokers ...will purchase from you again .
Jokers' Masquerade

Reply from Jokers' Masquerade

Thanks Chris n Yaz,

Your review has certainly raised a smile with us. Loving the clubbing pun :)

Do you have a photograph of you all dressed up? We would to see a pic. The e-mail address is photos@joke.co.uk or we are now on instagram #jokersmasquerade.

Hope you had a great time. We look forward to welcoming you back soon.

Kind Regards,
Lucy

Jokers' Masquerade

Click & Collect Available Nationwide

Jokers' Masquerade ' now offer a nationwide Click and Collect' service which will be delivered to your chosen location within one to two business days.

Same Day Dispatch Fancy Dress

If you place your fancy dress order with Jokers' Masquerade before 4pm our warehouse staff will lovingly collect your costumes carefully ensconced within our warehouse complex. They will then pack and ship them via your chosen delivery method. This will all be done the same day that you place your order, regardless of whether it is placed online or over the phone with a member of our customer services team. In the event that you place your order after the 4pm cut-off, it will be processed the following working day.

About this company

Jokers' Masquerade has the largest online collection of fancy dress costumes and Halloween costumes in the UK today. There are over 15,000 costumes and accessories to choose from for any fancy dress idea or theme, many UK exclusive lines, all in stock from our 40,000sq ft warehouse complex with order and parcel tracking.

Visit Jokers' Masquerade

Contact information

Call us on: 0845 1300 818
We live here: Union House, Kennet Side
RG14 5PX Newbury
United Kingdom

Category

Jokers' Masquerade is ranked 2 out of 24 in the category

Jokers' Masquerade is ranked 4 out of 11 in the category Party Supplies

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.