Joules reviews

Joules reviews

Acceptable
5.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
7 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Customer service a complete let down

I bought a jacket costing £280, it was for winter but I bought it in June, so didn't start wearing it till November. However, after 3 months the zip broke, I rang customer service, they said in no uncertain terms that they would not help me. Apparently their guarantee is only for 6 months, not the usual 12. I explained I had only been wearing the jacket for less than 12 weeks but they would not offer me anything. They wouldn't even let me send the jacket to them, as my cost, to see it had very little wear. Their clothing is over priced, obviously not good quality & their customer service is atrocious. What a let down :-(
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Non-existent customer service

A real shame that over the past few years their customer service never improved. No reply by email, EVER and can't get through on the phones, probably because you may as well send emails to Timbuktu.

Good luck trying to resolve any issues with them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great customer service

Bought some items over Christmas and had excellent service from the customer service team. They went out of their way to be helpful and was very happy with the purchases.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Faultless

Bought a pair of willies at John Lewis. They developed a fault. JL not interested since I had no receipt [bought on their account card though.]
One call to Joules and I was sent a free returns label and quickly received a new pair without quibble.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor Customer Service

I got my girlfriend some wellington boots for Christmas then a few days latter I noticed they had been reduced from £79.99 to £39.99. This is quite a big difference so I called customer service to see if they could refund the difference. I was told that they could not and I would have to buy a pair of the sale ones then return the full price ones I have ordered. On every level this is a complete failure as the company will have to pay 2 transactional payment charges and 1 refund payment charge with their bank as well as the cost of picking packing and dispatching the item. All this on top of the inconvenience to me the customer shows a complete lack of customer focus.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good Service - Nice Packaging!

I bought a jacket for my wife this Christmas. It was delivered next day in some very nice packaging. Not that you could wear the bag, but it helps the experience!!

The quilted jacket was of a very high quality & looks the part.

Highly recommended!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Sometimes great sometimes not so great..

Great quality clothes (most of the time) especially the sweatshirts. Unique prints. But sometimes the quality and styling of the garments falls below par. Very expensive, certainly not value for money, wait for the sales everytime!

Is Joules your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Details

About this company

Visit Joules

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.