Jules B reviewed by

7 Reviews

Review by confirmed purchaser
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trustpilot stars

Good supplier, rubbish couriers!

Order dealt with very quickly and efficiently by Jules but their leave a lot to be desired. Despite advising goods would be delivered on a certain date, they didn't turn up -and I stayed in all day to sign for them! Advised Jules and they did contact courier to confirm re-delivery but received no real apology from them regarding my totally wasted day, or any acknowledgement that the courier's performance was less than acceptable.
    Jules B
    TrustScore 9.5 / 10
    4,410 Reviews

    Reply from Jules B

    Dear Sue,

    We are sorry to hear that you are unhappy with the courier service and your telephone conversation with our customer service, your issue should have been dealt with by Jules B swiftly and sincerely. We are unable to locate your order with the details provided, please could you contact terri@julesb.co.uk and we will be able to deal with how you was dealt with and improve our customer service.

    We apologise for any inconvenience caused.

    Kind Regards
    Jules B
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