Jules B reviewed by

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Easy transaction but beware labelling

Purchased a Vince silk blouse and got the item quickly (to USA) , free ship and at a good price. However, it was labelled L on the website, and the actual item was labelled a size 10. This disappointed me, because I assumed a Large in Vince was a size 12. Being a UK website, I should have known to call and confirm before placing the order. It was too much of a hassle to return.
    Jules B
    TrustScore 9.5 / 10
    4,410 Reviews

    Reply from Jules B

    Dear Jodie Chapman,

    We are sorry to hear you are unhappy with your order. Vince is an American brand, the label inside the top is a US10 which is the equivalent to a size L/ UK14. Details of this can be found on our size guide which is available on each item and we can confirm you have received the correct size.

    We also have a dedicated customer services to answer your queries via telephone or email. You are more than welcome to return the top back to us for a refund or exchange. If you have any questions do not hesitate to contact us.

    Kind Regards

    Jules B
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