Jules B reviewed by

1 Reviews

Review by confirmed purchaser
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trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Beautiful product - disappointingly packaged!

The bag was beautiful but I had bought it for a gift and was hugely disappointed that it wasn't delivered in one of your usual boxes but in a carrier bag instead. By the time it had arrived, the carrier bag was crumpled and even ripped. After spending £450, i think it deserved to be wrapped better. It's the first time I have ever received something from your website that was not beautifully wrapped. I do hope it's not the way you will be sending purchases in the future.
    Jules B
    TrustScore 9.5 / 10
    4,431 Reviews

    Reply from Jules B

    Dear Keri,

    We are sorry to hear that you were unhappy with the packaging on your order. If the bag is damaged in anyway please contact us and we can resolve this as soon as possible. What packaging is selected does depending on the item and also it's volume, however we have passed on your comments to prevent this happening in the future.

    Kind Regards
    Jules B
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